[Resolved] Motorola — phone not repaired with in warranty

parveenparmar_82

from Pune, Maharashtra

Address:	110095
Website:	www.motorola.in

Dear team,

I have submitted my phone to motorla service centre no cpt 034 on 27.07.2017 with facing touch screen issues.
They said part will be replaced and it will take three days. From the last three days i am following up with them for my phone and they are saying it is not repaired and we can not commit any time.

The service centres are fordge and cheating persons and not giving any anwers to customers and threating you
Can do whatever you want.

Regards
Parveen
[protected]

Complaint no srcpt[protected]

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Sep 13, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Motorola Mobility Customer Care's response Hi, Parveen.
We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.
Regards,
Motorola Support

Aug 02, 2017

Updated by parveenparmar_82 Dear Team,

As per the service center executives they do not have the proper replacement part(touch screen) with them. What is being delivered to them are faulty parts.

Now since its an internal matter of Motorola repair center and company why i am suffering for this reason.From 27th they are saying that it will take 2-3 more days.

Its very disappointing as a customer that you are being told lies from a representative of an MNC .now i am thinking that i should have never bought this phone and will take care of the same in future .

Warranty from Mtorola if of no use as they do not have parts for replacements, then while selling they should mention it clearly.

Today i will also mark a mail to amazon where i have bought it from that motorola is not repairing my phone with in warranty.

Regards
Parveen Parmar
[protected]