[Resolved]  Motorola — Regarding poor and non satisfactory service

Address:

Bareilly, Uttar Pradesh, 243122

This is to inform you that I Rishul Gulati purchased Moto G3 in November 2015 through flipkart. After two months the phone started to have problems. When I complaint to the service center they kept the phone for more than 15 days then changed the hardware and gave m back. Not even the month passed the phone again started creating problems. Again the phone was taken at the service center with no job sheet number generated for a week when I called them thrice they created the work order number and after 15 to 20 days the hardware was again changed and provided to me. A month passed again there was a problem they kept the phone with them for more than a month and changed the software. after that three times the software has been changed now when I got the phone back the next day only there were lines on the screen which kept on increasing I submitted my phone on 13- August-2016. They had not generated the job sheet number so that I could not make my complaint further. When I talked to the higher authorities many times and told them to change my handset or either refund my money they just have repaired my phone and now telling me to take that phone again. I have not worked properly with that phone for six months. Most of the time it was kept at the service center. It has not even an year passed Ihave faced so many problems with the phone. Now when I asked for the replacement they are making excuses.
Kindly look into the matter and help me out. Since I have faced so many problems within a year I demand for either the amount to be refund or replacement of the handset with proper check so that I don't face these problems again with the new one in the future. I purchased it so that it would be helpful to me not to keep it at the service center most of the time. I would be thankful to you if you please look into the matter as soon as possible. The two job sheets number provided to me were EIL/MG/16/00078 and EIL/MG/16/00254.