Motorola Solutions — defective handset but not getting proper support from customer service & not agree to refund & replace | |||
Hi, I have moto g5s plus device, which is not working properly since july 2018. I have alreday visited service center 6 times, still my issue is not resolved. Lenovo-moto is not agree to replace my handset or return my money. They just asking to wait for software update. Really bad service. Below is the incident id registered, using this detail history can be found. Lenovo incident id:[protected] Was this information helpful? | |||
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Motorola Solutions customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
My decice is facing screen burn in issue from after its purchase of 3 months and from then i visited service providers thrice and they didnt fix the error thrice stating that they wont handle display issues
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My phone was not charging it is showing charging text in phone but is not increasing
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Resolved
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+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
Greetings from Lenovo-Motorola!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Regards,
Motorola Support
I have sent complete information & trail email of all discussion from customer support till now. Seeking support from Moto but they are just trying to make fool customer. It's really worst experience with Moto for me.
Please look into email and provide the closure of this issue. Expecting replacement of my handset. I am struggling with this phone & running behind service center since July 2018.
Regards,
You guys have marked this issue resolved ? Can you let me know on what basis ? what service Moto-Lenovo has provided yet ?
No support provided yet. I am chasing you guy for long time and no response. I didn't get any response while wrote email to -apsocial@motorola.com