Motorola Solutions — I need a reply from director of motorola service

Customer Reference number:[protected]Delhi, India)

This mail is regarding my frustration and my worst experience with Motorola company. Before this incident, I was a follower and loyal customer of Motorola but this incident has reciprocated my perception about the company.

I went to Authorized motorola service center (Amblex Services, Shakarpur Delhi ) to replace gorilla glass of my Moto X play and they replaced it on the same day but they created another issue and since then my handset can't recognize memory card. And after visiting to same service center 3 times, every time they fixed issue temporarily (I realized, they are working without thinking).
Finally, I went to another authorized service center (Gole Market, Delhi) to diagnose the root cause. and after checking it they said pins of memory card slot has been damaged so they advice me to deposit the handset. So I deposit my phone on 12th march and today its 31st March and I haven't received my handset yet. And in between they have revised delivery date of handset thrice. When I'm chasing Mototola customer care, they have no idea on the reason. Moreover, engineer was is looking after my case is not responding to my mails, not talking to me on call. Now I'm in a doubt whether I'll get my phone back or not.

I don't have spare handset and I took one basic phone (not smart) from my friend on loan for 5 days and with every change in your committement to deliver the handset i also have to extend the days to return the basic phone. Every single day without a smart phone is causing loss to my business in huge way now. I am also feeling tense about it these days.

Also I have google to check if Motorola is really concerned about their valuable customers or not... But I got shocked when I saw that I'm not the only victim facing this issue. There are many customer who didn't get their phone back from Morotole Service center.

Pls help me in any way you can.

PS:- I have sent emails but no revert, and customer care doesn't have information.

Rohit

Hi Satish,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

Yes Rikk

All Motorola service centre was always busy like hospital, due to defective devices by Motorola .
Motorola customer support peoples also well trained for cheating customer by sending irrelevant and irresponsible emails for my query. They will not resolve my issue in proper way, instead they will close the case without proper response for my query. They always use the some words like “apologies, sorry, get back soon “ often and after that they will not respond to my query.They are dishonest and cheating people . I have never facing these kind if cheap people in my life.

I have waited for 4 months but till now they did not given me a proper response for my query . So I decided to file a complaint in consumer court . I found lot of peoples are facing lot of issues with Motorola devices, Motorola customer support (in Consumer complaints forum) so i think its better way to file a case in Criminal court.