Motorola Solutions India Private Limited — Poor quality of repair and return handset in worse condition | |||||
Dear Sir/Madam, I gave my phone to Motorola service center in the city of Surat. Issue in the handset was heating issue and slowness of phone in-spite of multiple reset. They gave my handset back after 2 months with battery and motherboard replaced. The repaired handset I received is in worst physical condition. I reached them again but now they are telling that the Motorola service center has been closed down. I contacted in customer care and mail them about the issue. They are also not in a mood of helping me. They are sending me to different address and from all the address i receive the same answer " Service Center has been shut down." I also has proof in mail stating that they will extend warranty of the phone to the period my phone remained unrepaired but now they are denying for warranty extension also. Please Help. My Phone is MOTO X Play. Was this information helpful? | |||||
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Motorola Solutions customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Today also I went to service center, but as per them my phone will not be considered in warranty and I need to pay for the repair. Just tell me, when I got phone back in such a condition from service center itself then why should I Pay? As per them if something happens in repairing process then it will be my responsibility, I ask WHY? If its my responsibility then why you insists phone should be repaired at authorized service center if they are not able to take repairing responsibility?
Please find the mail conversation as below with motorola:
"
Atul Maniya
Apr 5 (2 days ago)
to inhydopmotorol., balraj.vurri, Motorola
Are you people gonna help me?
This is really frustrating:
I am really gonna take Motorola to consumer court.
Please Find the below Mails and help me out.
This is not the way, This is just harassment.
"
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Lenght of repair
Discussion Thread
Response Via Email (Vurri) 22/03/2016 02.15 PM
Customer Reference number:[protected]
Dear Atul,
Your escalation is important to us.
As per our call conversation, Request you to please visit service centre as they received your device spare .
Due to delay in repair, We will extend your device warranty.
For any further assistance or information please do not hesitate to contact us, We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between 7 am to 11 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.
[protected]
www.motorola.in
[---001:000802:16097---]
Atul Maniya
Mar 31 (5 days ago)
to Motorola
My parts are replaced, kindly process for warranty extension. Also i am facing problem in hearing sometimes and please dont say its a network issue as this problem started after parts replacement.
Also help for the same.
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
[---001:001411:12950---]
many times disturbance occurs in hearing. Also many times voice is not audible to the person on the other end.
Aldo pleas read previous mail from your side carefully. It is clearly written that my phone's warranty will be extended to the period it remained un repaired.
Also like to bring to your notice that it is still not repaired.
Motorola India
Mar 31 (5 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 31/03/2016 10.09 PM
Customer Reference number :[protected]
Dear Atul,
Thank you for contacting Motorola.
We apologise for the inconvenience caused.
We understand your concern that after repairing the device you are facing hearing issue on it.
As per your concern regarding extending the warranty of device we would like to inform you that there is no policy provided by the Motorola company to extend the warranty of the device but the replaced part of the device should have 90 days of replacement.
However for the hearing issue with the device Could you please be more specific about the issue which you are facing with the device? So that we will examine the issue and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 31/03/2016 05.01 PM
My parts are replaced, kindly process for warranty extension. Also i am
facing problem in hearing sometimes and please dont say its a network issue
as this problem started after parts replacement.
Also help for the same.
On 22-Mar-2016 2:15 PM, "Motorola India"
wrote:
>
>
>
>
>
Atul Maniya
Apr 1 (4 days ago)
to Motorola
Atul Maniya
Apr 1 (4 days ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
[---001:001328:01229---]
I cannot submit my device for next two months and walk away without phone. Another thing, motorola has nano sim and its hard to find temp. Device. You are already denying for warranty extension even when its written in the mail then how can i trust motorola.
Request you to replace my device with extended warranty or now I am going to boom Moto's reputation by social media an taking help of consumer court saying i have been cheated. Because the repaired handset is in worst condition. And sure i can prove that. If you will take my handset in your hand then you will also understand say that handset in such condition should not be given to customer.
Motorola India
Apr 2 (3 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Jillola) 02/04/2016 05.03 PM
Dear Atul,
Thank you for the response.
We apologize for the inconvenience caused.
May I know the device is submitted at service centre or not?
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Kranthi.
Motorola India
Customer By Email (Atul Maniya) 02/04/2016 05.15 AM
Aldo pleas read previous mail from your side carefully. It is clearly
written that my phone's warranty will be extended to the period it remained
un repaired.
Also like to bring to your notice that it is still not repaired.
On 01-Apr-2016 11:40 PM, "Atul Maniya" wrote:
> many times disturbance occurs in hearing. Also many times voice is not
> audible to the person on the other end.
> On 31-Mar-2016 4:39 PM, "Motorola India"
> wrote:
>
>>
>>
>>
>>
>>
>
Customer By Email (Atul Maniya) 02/04/2016 05.15 AM
many times disturbance occurs in hearing. Also many times voice is not
audible to the person on the other end.
On 31-Mar-2016 4:39 PM, "Motorola India"
wrote:
>
>
>
>
>
Atul Maniya
Apr 2 (3 days ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:001899:63196---]
So, pathetic service yours is. Now the person at service centre says he dont owns Motorola' service center any more. This is ridiculous.
I am fed up with you guys and kind of service given.
Its enough now. See your Facebook page in two Hrs. And also i am now complaining with Consumer Court.
Kindly send me replacement with extended warranty or Motorola will regret this.
Sorry for the harsh language but i am frustrated and will make sure that whatever i have written will be carried out.
Motorola India
Apr 3 (2 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 03/04/2016 01.34 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre, so we request you to please submit the device and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 02/04/2016 05.15 PM
I cannot submit my device for next two months and walk away without phone.
Another thing, motorola has nano sim and its hard to find temp. Device. You
are already denying for warranty extension even when its written in the
mail then how can i trust motorola.
Request you to replace my device with extended warranty or now I am going
to boom Moto's reputation by social media an taking help of consumer court
saying i have been cheated. Because the repaired handset is in worst
condition. And sure i can prove that. If you will take my handset in your
hand then you will also understand say that handset in such condition
should not be given to customer.
On 02-Apr-2016 11:33 AM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Jillola) 02/04/2016 05.03 PM
Dear Atul,
Thank you for the response.
We apologize for the inconvenience caused.
May I know the device is submitted at service centre or not?
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Kranthi.
Motorola India
Atul Maniya
Apr 4 (1 day ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:002263:33787---]
I cannot rome hear and there whole day... just send me replacement. I have already started my part of work om MOTOROLA INDIA facebook page and I will be doing same on other also.
Motorola India
Apr 4 (1 day ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 04/04/2016 04.44 PM
Dear Atul,
Thank you for your response.
We understand how frustrating it must be for you.
May I know in which service centre you had visited?
However we request you to check with the below service centre details :-
Ensure
Communication Merchants
UG-69, 70, Wing-C, shreeji Arcade, Anand Mahal road, Adajan - surat
Contact Number[protected]
Email ID- [protected]@gmail.com
We request you to please submit the device in the above service centre and share the job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
If you have any further query in the service centre please call us back form there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 04/04/2016 04.30 PM
So, pathetic service yours is. Now the person at service centre says he
dont owns Motorola' service center any more. This is ridiculous.
I am fed up with you guys and kind of service given.
Its enough now. See your Facebook page in two Hrs. And also i am now
complaining with Consumer Court.
Kindly send me replacement with extended warranty or Motorola will regret
this.
Sorry for the harsh language but i am frustrated and will make sure that
whatever i have written will be carried out.
On 03-Apr-2016 9:04 AM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Javed) 03/04/2016 01.34 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre, so we request you to please submit the device and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
Apr 4 (1 day ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:002023:07792---]
Dont play. They also said that they dont own motorola service center any more.
This is enough now, kindly send me replacement that's all.
Now i am not going anywhere. I am not free all day, understand that.
Kindly replace my piece.
Motorola India
Apr 4 (1 day ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 04/04/2016 10.14 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre.
We request you to please submit the device in the service centre and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 04/04/2016 06.46 PM
I cannot rome hear and there whole day... just send me replacement. I have
already started my part of work om MOTOROLA INDIA facebook page and I will
be doing same on other also.
On 04-Apr-2016 12:14 PM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Javed) 04/04/2016 04.44 PM
Dear Atul,
Thank you for your response.
We understand how frustrating it must be for you.
May I know in which service centre you had visited?
However we request you to check with the below service centre details :-
Ensure
Communication Merchants
UG-69, 70, Wing-C, shreeji Arcade, Anand Mahal road, Adajan - surat
Contact Number[protected]
Email ID- [protected]@gmail.com
We request you to please submit the device in the above service centre and share the job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
If you have any further query in the service centre please call us back form there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
Mar 21
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:001612:31911---]
Dont you understand, I am not free all day n this has to be considered in old job. Returned phone is having problem, so kindly process in old request and give me replacement.
"
Is there anyone to help me or should I help myself.?
Motorola India
5:15 PM (47 minutes ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 05/04/2016 09.45 PM
Dear Atul,
Thank you for your response.
We request you to visit the service centre and call us back from there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 05/04/2016 07.01 PM
Dont play. They also said that they dont own motorola service center any
more.
This is enough now, kindly send me replacement that's all.
Now i am not going anywhere. I am not free all day, understand that.
Kindly replace my piece.
On 04-Apr-2016 5:44 PM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Javed) 04/04/2016 10.14 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre.
We request you to please submit the device in the service centre and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
5:44 PM (18 minutes ago)
to Motorola
Please find the mail conversation as below with motorola:
"
Atul Maniya
Apr 5 (2 days ago)
to inhydopmotorol., balraj.vurri, Motorola
Are you people gonna help me?
This is really frustrating:
I am really gonna take Motorola to consumer court.
Please Find the below Mails and help me out.
This is not the way, This is just harassment.
"
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Lenght of repair
Discussion Thread
Response Via Email (Vurri) 22/03/2016 02.15 PM
Customer Reference number:[protected]
Dear Atul,
Your escalation is important to us.
As per our call conversation, Request you to please visit service centre as they received your device spare .
Due to delay in repair, We will extend your device warranty.
For any further assistance or information please do not hesitate to contact us, We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between 7 am to 11 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.
[protected]
www.motorola.in
[---001:000802:16097---]
Atul Maniya
Mar 31 (5 days ago)
to Motorola
My parts are replaced, kindly process for warranty extension. Also i am facing problem in hearing sometimes and please dont say its a network issue as this problem started after parts replacement.
Also help for the same.
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
[---001:001411:12950---]
many times disturbance occurs in hearing. Also many times voice is not audible to the person on the other end.
Aldo pleas read previous mail from your side carefully. It is clearly written that my phone's warranty will be extended to the period it remained un repaired.
Also like to bring to your notice that it is still not repaired.
Motorola India
Mar 31 (5 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 31/03/2016 10.09 PM
Customer Reference number :[protected]
Dear Atul,
Thank you for contacting Motorola.
We apologise for the inconvenience caused.
We understand your concern that after repairing the device you are facing hearing issue on it.
As per your concern regarding extending the warranty of device we would like to inform you that there is no policy provided by the Motorola company to extend the warranty of the device but the replaced part of the device should have 90 days of replacement.
However for the hearing issue with the device Could you please be more specific about the issue which you are facing with the device? So that we will examine the issue and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 31/03/2016 05.01 PM
My parts are replaced, kindly process for warranty extension. Also i am
facing problem in hearing sometimes and please dont say its a network issue
as this problem started after parts replacement.
Also help for the same.
On 22-Mar-2016 2:15 PM, "Motorola India"
wrote:
>
>
>
>
>
Atul Maniya
Apr 1 (4 days ago)
to Motorola
Atul Maniya
Apr 1 (4 days ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
[---001:001328:01229---]
I cannot submit my device for next two months and walk away without phone. Another thing, motorola has nano sim and its hard to find temp. Device. You are already denying for warranty extension even when its written in the mail then how can i trust motorola.
Request you to replace my device with extended warranty or now I am going to boom Moto's reputation by social media an taking help of consumer court saying i have been cheated. Because the repaired handset is in worst condition. And sure i can prove that. If you will take my handset in your hand then you will also understand say that handset in such condition should not be given to customer.
Motorola India
Apr 2 (3 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Jillola) 02/04/2016 05.03 PM
Dear Atul,
Thank you for the response.
We apologize for the inconvenience caused.
May I know the device is submitted at service centre or not?
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Kranthi.
Motorola India
Customer By Email (Atul Maniya) 02/04/2016 05.15 AM
Aldo pleas read previous mail from your side carefully. It is clearly
written that my phone's warranty will be extended to the period it remained
un repaired.
Also like to bring to your notice that it is still not repaired.
On 01-Apr-2016 11:40 PM, "Atul Maniya" wrote:
> many times disturbance occurs in hearing. Also many times voice is not
> audible to the person on the other end.
> On 31-Mar-2016 4:39 PM, "Motorola India"
> wrote:
>
>>
>>
>>
>>
>>
>
Customer By Email (Atul Maniya) 02/04/2016 05.15 AM
many times disturbance occurs in hearing. Also many times voice is not
audible to the person on the other end.
On 31-Mar-2016 4:39 PM, "Motorola India"
wrote:
>
>
>
>
>
Atul Maniya
Apr 2 (3 days ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:001899:63196---]
So, pathetic service yours is. Now the person at service centre says he dont owns Motorola' service center any more. This is ridiculous.
I am fed up with you guys and kind of service given.
Its enough now. See your Facebook page in two Hrs. And also i am now complaining with Consumer Court.
Kindly send me replacement with extended warranty or Motorola will regret this.
Sorry for the harsh language but i am frustrated and will make sure that whatever i have written will be carried out.
Motorola India
Apr 3 (2 days ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 03/04/2016 01.34 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre, so we request you to please submit the device and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 02/04/2016 05.15 PM
I cannot submit my device for next two months and walk away without phone.
Another thing, motorola has nano sim and its hard to find temp. Device. You
are already denying for warranty extension even when its written in the
mail then how can i trust motorola.
Request you to replace my device with extended warranty or now I am going
to boom Moto's reputation by social media an taking help of consumer court
saying i have been cheated. Because the repaired handset is in worst
condition. And sure i can prove that. If you will take my handset in your
hand then you will also understand say that handset in such condition
should not be given to customer.
On 02-Apr-2016 11:33 AM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Jillola) 02/04/2016 05.03 PM
Dear Atul,
Thank you for the response.
We apologize for the inconvenience caused.
May I know the device is submitted at service centre or not?
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Kranthi.
Motorola India
Atul Maniya
Apr 4 (1 day ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:002263:33787---]
I cannot rome hear and there whole day... just send me replacement. I have already started my part of work om MOTOROLA INDIA facebook page and I will be doing same on other also.
Motorola India
Apr 4 (1 day ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 04/04/2016 04.44 PM
Dear Atul,
Thank you for your response.
We understand how frustrating it must be for you.
May I know in which service centre you had visited?
However we request you to check with the below service centre details :-
Ensure
Communication Merchants
UG-69, 70, Wing-C, shreeji Arcade, Anand Mahal road, Adajan - surat
Contact Number[protected]
Email ID- [protected]@gmail.com
We request you to please submit the device in the above service centre and share the job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
If you have any further query in the service centre please call us back form there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 04/04/2016 04.30 PM
So, pathetic service yours is. Now the person at service centre says he
dont owns Motorola' service center any more. This is ridiculous.
I am fed up with you guys and kind of service given.
Its enough now. See your Facebook page in two Hrs. And also i am now
complaining with Consumer Court.
Kindly send me replacement with extended warranty or Motorola will regret
this.
Sorry for the harsh language but i am frustrated and will make sure that
whatever i have written will be carried out.
On 03-Apr-2016 9:04 AM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Javed) 03/04/2016 01.34 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre, so we request you to please submit the device and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
Apr 4 (1 day ago)
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:002023:07792---]
Dont play. They also said that they dont own motorola service center any more.
This is enough now, kindly send me replacement that's all.
Now i am not going anywhere. I am not free all day, understand that.
Kindly replace my piece.
Motorola India
Apr 4 (1 day ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 04/04/2016 10.14 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre.
We request you to please submit the device in the service centre and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 04/04/2016 06.46 PM
I cannot rome hear and there whole day... just send me replacement. I have
already started my part of work om MOTOROLA INDIA facebook page and I will
be doing same on other also.
On 04-Apr-2016 12:14 PM, "Motorola India"
wrote:
>
>
>
>
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Response Via Email (Javed) 04/04/2016 04.44 PM
Dear Atul,
Thank you for your response.
We understand how frustrating it must be for you.
May I know in which service centre you had visited?
However we request you to check with the below service centre details :-
Ensure
Communication Merchants
UG-69, 70, Wing-C, shreeji Arcade, Anand Mahal road, Adajan - surat
Contact Number[protected]
Email ID- [protected]@gmail.com
We request you to please submit the device in the above service centre and share the job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
If you have any further query in the service centre please call us back form there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
Mar 21
to Motorola
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
[---001:001612:31911---]
Dont you understand, I am not free all day n this has to be considered in old job. Returned phone is having problem, so kindly process in old request and give me replacement.
"
Is there anyone to help me or should I help myself.?
Motorola India
5:15 PM (47 minutes ago)
to me
Subject
Email- Poor quality of repair
Discussion Thread
Response Via Email (Javed) 05/04/2016 09.45 PM
Dear Atul,
Thank you for your response.
We request you to visit the service centre and call us back from there in our toll free number [protected], so that we will talk to them and assist you further.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Customer By Email (Atul Maniya) 05/04/2016 07.01 PM
Dont play. They also said that they dont own motorola service center any
more.
This is enough now, kindly send me replacement that's all.
Now i am not going anywhere. I am not free all day, understand that.
Kindly replace my piece.
On 04-Apr-2016 5:44 PM, "Motorola India"
wrote:
>
>
>
>
>
Response Via Email (Javed) 04/04/2016 10.14 PM
Dear Atul,
Thank you for your response.
As per your concern we would like to inform you that in order to proceed further the device should be submitted in the service centre.
We request you to please submit the device in the service centre and share the open job sheet number to us, so that we will escalate your case to our concern team and they will further assist you.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 9 a.m to 9 p.m.).
We appreciate your patience and value your business.
Regards,
Priyanka
Motorola India
Atul Maniya
5:44 PM (18 minutes ago)
to Motorola
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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28%
Complaints
1859
Pending
0
Resolved
520
+91 12 4419 2000
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support