[Resolved]  Motorola Solutions — moto c+ worst product & service centre

I bought Moto C+ on[protected]. After one month front camera not working. then I go Motorola service center chandi chawk, kolkata (ODIGI SERVICES LTD., 7, KHAIRU PLACE, KOL-700072) for repairing on[protected]. Well they repaired it without any cost, taken 4 hours. After 1 days of repairing I notified that mobile is not charging(If I little press the charger pin up then it charge, otherwise not) . Again I came service centre on 23.04.2018 for repairing. After 2 hours they take my phone for checking. After half an hour they called me and told that charging point is damaged. They told me that you must replace Mother board. I asked him is it Motherboard fault? he told no but charging point can't repaired, so you must change motherboard and that for you pay Rs. 5, 000/- (approx). But I am sure just one soldering charging point will be fixed and Ok . So I request him for soldering and fixed him, but he denied it and told it not possible soldering at this point and presser for replace motherboard. then I told him it is under warranty, then why I pay? He said no warranty of broken parts.
Further this fault starting after 1st service form this service centre, May be they intentionally/accidentally damaged it, when they repair front camera.
Phone Details:
MOTO C PLUS (MOTOROLA)
OLD: IMEI: [protected]
NEW IMEI: [protected]
After Lenovo take over Motorola product is totally Worst now.
I have also Moto G use it 4+ years, now till date no issue it. So I go for again Motorola..but now time to change brand.

Thanking you

Regards
Bhaskar Patra
[protected]
+1 photos
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Aug 8, 2021
Complaint marked as Resolved 
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Comments

Hi Bhaskar,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused.This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support

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