Motorola Solutions — Moto g turbo replacement asap

Address:	395004
Website:	www.motorola.in

Dear sir,
Hello,
I bought moto g turbo edition on 11 december 2015 from flipkart,
[imei/serial no: [protected]].
The handset have issue with heating & low mic volume.
Couple of time i placed complaint to service center for support /
Warranty issue.
Please find the below reference number for same. [incident:[protected]]
[protected]

[protected]

[protected]

[protected]

[protected]

I requesting for repair / replacement of device, then service center
Repied “we request you to contact flipkart for the replacement. For
Additional questions we are here to help. You can reach us by replying
To this email, visiting our website www.motorola.in, or calling us at
Our toll-free number [protected] (Mon-sun 7a. M to 11p. M.). We
Appreciate your patience and value your business. Thank you for being
Uch a loyal customer’’.
Customer care provides sevral telephonics solutions for
Service/support. Which i applied same as they instructed like,
 reset device with power button & volume button press….
 start device with safe mode and run 24-48 hours
 software update process
 remove all third party applications.
 always using original charger / handsfree
 remove additional case/cover (Which i never use)
Above all step i applied but problem was not resolve & i upset with
Motorola service support.
On 28th march my phone suddenly getting off and lineing on display.
Now i am in big trouble. My all work/ communications stopped.
I submitted my device on 30th march 2016 to service center :-
Communication merchants (Ug-69/70, wing-c shreeji arcade, anand mahal
Road, adajan, surat.395009) with job sheet no. Sva/mg/15/00076.
Couple of time i tried for getting status of my device, service
Center/ motorola care provides that i will get my device on 2nd of may
2016 & call back on 3rd may 2016.
On 28th april service center called me for device is ready &
Repaired, they update status, they already changed display/touch pad/
Plate/ main board.
When i checked device i found problem was same. I can’t find any
Network on my device. I ask them for same. They replied i wait more
20-25 days more.
In between mr. Vurri balraj called me on 3rd may 2016, i explained all
Trouble / isuue regarding phone, he disconnected call.
Couple of time i was called service center for same but they reply i
Have to wait till 18th may 2016 & place call back between 24 hours. No
One call me as they promise. Find below mentioned incident:-
 [incident:[protected]]:- your question has been received. You
Hould expect a response from us within 24 hours.
 [incident:[protected]] :- recently you requested personal
Assistance from our on-line support centre. Below is a summary of your
Request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
Within the next 7 days.

Thank you for allowing us to be of service to you.
 [incident:[protected]]:- your question has been received. You
Hould expect a response from us within 24 hours.

I have contacted service center today[protected], and they told me
That they are again apply for the hardware (Main board) parts, i
Request you to provide me the device on immediate basis as it is
Already too late and i don't have any other smartphone to use, and it
Is affecting my life now, my work and also causing monetary loss. I was
Facing problems in phone from the day i have bought, i have already
Faced many hassles in communication emailing, chat support, phone
Upport. I also tried on given toll-free no. But got any proper reply
So here i request you to provide me a new device as a replacement
Instead of repairing the old one. (Already change all parts till
Problem getting) waiting for approval of replacement. Do the needful
Asap.

Regards,
Hitesh sarvaiya
[protected]