[Resolved]  Motorola Solutions — Moto g (xt1557) turbo edition burned at charger pin area

Address:533107
Website:www.motorola.in

Today morning plugged charger 30 minutes to my mobile. After that i seen burn at charger pin area and mobile damaged.
I have meet service center executive at our location they said this is not comes under warranty even having warranty (Date of purchase 10-03.2016)
* repairing charge is around rs.2000/-.

* please check the attached file and documents.

Kindly provide a solution replacement/repair for me.

Email: ramachandra. [protected]@gmail.com
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Aug 6, 2021
Complaint marked as Resolved 
Motorola Solutions customer support has been notified about the posted complaint.
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Comments

When i log in to google play store error to retrieve data from server (RH_01) comes hence cant download or update any apps please give the solution my handset model is moto e 1st gen
Whenever i play games(Score hero and Dreamleague 2016) or accessing an App. some times it is not responding and forcefully stopping automatically.
after that touch sensitivity is not working. It is working only when i restart the device.
Kindly provide me a solution.
Hi,

Sorry for the delayed response. We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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