Motorola Solutions — Moto g3 waterproofed phone's water damaged problem.

Address:

560037

Incident date: 25/04/2016
Issue: moto g3 phone damaged after falling into water.
Phone purchased date: 26/10/2015
Imei: [protected]
Service center's phone: [protected]
Service center's email id: blr1.[protected]@b2x.com
Job number: amsbag010211

Description of incident:
My phone moto g[3rd generation] got dropped into water accidentally on 25th april 2016. When i took it out from water, i cleaned it properly and i checked it by pressing unlock button. It was showing some notification about camera not detected and its touch was not working.
Thus, was not able to switch it off.

Then, i went to motorola service center situated at marathahalli, bangalore on 27th april 2016 and showed it to them, till this time phone was discharged.
I told them exactly what had happened to phone.They asked me whether phone's case was properly fit or not, so my answer was a yes.
So, they took it and checked it and next day they called me and told me that phone's motherboard and display got damaged.And amount needed to fix only motherboard is itself 80% of the prize of phone.
I got shocked after hearing this. I can buy a new phone with this much amount.

Since, phone is under warranty, i asked them to fix it, but they told it is water damaged and it doesn't come into warranty.

Complaint: since phone is waterproof[as told by company] and it damaged after getting into water for just a minute. They are not ready to service it even it is under warranty.

Note: i love this phone, but got disturbed with service and terms of the company. I need this phone fixed as soon as possible. Otherwise i will have to check with other options such as social media.

I am requesting you to fix this issue.
Attached images are of the invoice of phone purchased and service centers delivery note and invoice of the initial service that is checking issue they given.

Thanks, sadanand.
[protected]@gmail.com