Motorola Solutions — Moto g4 plus 32gb, issue with the phone in receiving incoming calls

Address:	Thiruvananthapuram, Kerala, 695021
Website:	www.motorola.in

Sir,
On 20/5/16 I purchased a moto g4 plus 32 gb handset from amazon.in . I received it on 26/5/2016.I used it for almost 2 weeks then I started receiving a lot of missed call alert SMS’S .then I found an issue with the phone in receiving incoming calls .when we tries calling to this phone most of the times we get an out of coverage area message. As you know this is a type of complaint which takes a little bit time to get noticed by the user I already gone pass 10 days from the phone received date.i am unable to return the product.
Then I contacted motorola technical support (ref no:[protected] on 8/6/15 .as per their advice I have checked phone with different SIM cards, tried rebooting, tried factory reset but concern didn’t resolved. On 10/06/16 as per their advice I took my phone to nearest authorized service center and they checked and found the concern genuine .They tried software reinstallation but it didn’t solve the issue. Then I left phone there for detailed check up. Today I received a call from them and they said the mother board needs to be replaced and also it will take 3 to 4 weeks to get the parts available.

On13/6/16 i have sent a mail to motorola customer support with all these details demanding a phone replacement against manufacturing defect(ref no:[protected].on 14/6/16 they called me for details.then i had to wait till today (18/6/16) to get an update.again they are telling me to wait for another 10 more days to get some parts needed for replacement and they neglected my replacement request.

This is a clear case of cheating since the product is having manufacturing defect they are responsible to replace the product.Also very poor customer support from motorola .They make customer to wait so long time for updates.