Motorola Solutions — moto g4 plus/motherboard not working and not exchange from last 2 months

Address:Gurgaon, Haryana, 122001

Dear sir
My moto g4 plus given in moto service center gurgaon sahara mall on dated 8 july, they return my phone without repair after one week, and said to go sikanderpur service center near metro station, i shown my mobile on dated 20julywhere they said that mother board not working, and will be exchange with new one, now 1 month gone but till now i have not received my phone,
Please do needful

And let me know about the time required in mobile exchange

Regards
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I purchased my moto g4 plus mobile one month back.I got a bended phone. Now its not workimg because of heating problem.so i went to service centre, people over there are refusing to repair my phone as it is a dent one. They are saying warranty is void as your phn is bended.They are charging nearly 6.5 k what i have to do now .
Motorola Mobility Customer Care's response, Aug 16, 2017
Hi Venkatesh,
We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post
Thanks
Motorola Support
Hi Sharma,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support
I have purchased my mobile phone Moto G(4) in October 2016..
I was facing touch screen issue from last 2 months like...
sometimes touch screen is automatically seen pressed at a particular area "9 key of dialer".
it is also pertinent to mention that the problem was not permanent as i[censored] rubb two three times
after locking the screen it works good. but after some time or say locking or unlocking the phone many times the problem again arose.
so... in nutshell the problem purely related to touchscreen problem. no other issue at all...

so for this reason I visited the above said service center and they have deposited my phone for around 2 hour and after 2 hours the executive (lady) told me that your screen need to be replaced and as your phone is swatted you have to pay 5600 only as your phone is liquid damage... they have also given in writing to me (copy attached)...inspite of phone is still under guarantee...
Now the flash of the phone is not working and battery is not charging...
I think flash and battery has been replaced by above service center...
yazvinder's reply, Aug 18, 2017
service center is situated at F 26/4 Okhla Phase 2,
Nathu sweet Main road, Adjoining Yamaha, New Delhi, Delhi 110020

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