Motorola Solutions — Motorola g4 plus problems

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201010

I have purchases a moto g4 plus mobile phone from amazon on 16th june 2016.. On 20th june i started using the same after updating all contacts in the new moto mobile phone. On 17th july i was there in my honymoon trip to out of india, while i was taking snaps i faced a probelm on moto mobile. Its gets shut down automatically while taking videoes or snaps even though phone was charged aprox 12 hours. Once i returned india i visited to motorola service center in noida sector 18 to discuss the same problem. They told us to upgrade the software and issue would be resolved. I asked them to do the same, but after software up-gradation still same problem persists and i lost my all latest honeymoon pics available in mobile phone. I was totally frustrated with motog and asked to replace this mobile immediately. But noone care for my plea at service center and told me to repair the mobile which would take another 10-15 days for which i am not interested, i only need replacement. Why customer only suffer the loss of precious pic and videos and that too cause of new moto mobile. Attaching receipt and job sheet.

At the same time my wife is using i-phone from past 6 years without facing any single issue. She was suggesting me to go for i-phone rater than moto-g, it was only my decision to go for moto-g and today i am feeling cheated with my decision.

Today when i visited to noida service center again to check status of my phone. Even my phone is not able to on today. Dont know what service center engineer was doing with my mobile.