Motorola Solutions — motorola gs 5

Address:

Darjeeling, West Bengal, 734001

Re: Complaint against poor customer service
Sir,
1. Attached herewith please find the scanned copies of service order, estimate of repair and bill against my Motorola phone model no XT1795 for your easy reference.
2. On 24.7.2018, when I approached your Siliguri service centre for an error code C0028 ( charging issue ), I was made to wait for prolonged time and finally I was forced to accept that the phone had a liquid damage and therefore my warranty was voided and I have to pay for the repair for which I agreed.
3. On 09.8.2018 ( i.e. after 16 days ), I was informed by the service centre that the repair will cost Rs.13218/- and the estimate was handed over to me.Please note that, the phone was purchased at Rs 9865/-.
4. I abandoned the repair and took back the phone without repair.When I I tried to get the phone charged after returning home, surprisingly I could see the phone was getting charged.I had informed the matter to the service centre and had a talk with Mr.Narayan Saha, MSC Manager and he too was surprised to know the fact.However he assured that no repair work was carried out on my phone.
5.On 24.12.2018, again I approached the service centre for same reason.This time the service centre was initially not receiving my phone stating that the phone is not under warranty repair.I had to state the whole story and only then they ware agreed to check the phone but had an intention to do the same thing which they did earlier.My phone was kept unattended for one hour and finally I had to return back without their service.
6.Sir, can you please do the needful and can you please make me understand the reason for non cooperation and void of warranty of my phone?
7.I am not convinced and extremely unhappy for the service by your Siliguri service centre.Your necessary action will highly be appreciated.You can reach me at [protected] and [protected].
Thanks and regards,
Sajad Hossen