[Resolved] Motorola Solutions — motorola mobile handset defect

Brajamohan Sahu

from Bhubaneshwar, Odisha

Address:

759147

I have purchased a mototrala mobile hand set (Moto c plus) on 26/06/2017 after 03 months the hand set show many problems like handset heat, slow ring volume, ear phone defect, sensore not work etc, i submitted my handset at mototrala service centre for repairing on date 06/10/2017 & they said to me after 4 days you can receive your handset in ok condition. I went to the service centre after 4 days but they said again to come next day, said the same again & again & i go to daily basis. At last i contact to customer care by phone they say to me you can wait for 2 months to receive your handset in ok condition. Now what can i do please say to me? Service centre name-creative solution, angul, odisha, 759122

Was this information helpful?

No (0)

Yes (0)

Oct 16, 2017

Complaint marked as Resolved

Today i called to the call center to know about the status of my handset, they answered me we can not say the actual time to return u in ok condition . We call back to u when your handset repair.I want to know in which date u will return my handset in ok condition.which is the problem to repaire my set ? please say.

Motorola Solutions customer support has been notified about the posted complaint.

Oct 21, 2017

Updated by Brajamohan Sahu After 12 days they returned my handset in defect condition. They said to me your handset in ok but when i operate it i face same problem the touch screen light is off in the time of out going call & incoming call.the mechanic of the care has no experience in motorola company's handset.They did not change the sensore of this set.How many times i go to the service center in the same problems.At last i decide that i go to Indian consumer cout forum against u. to customer harasment .

Related Motorola Solutions reviews

View all 1859 Motorola Solutions Reviews

Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Brajamohan,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support

Brajamohan Sahu's [Complaint's author] reply, Oct 16, 2017

my email is - sahubrajamohan@gmail.com, mob no-9861868253