Motorola Solutions — Part not available for moto x play and extremely pathetic service from the autorized service center

Address:

411021

I am facing a loudspeaker issue on my newly purchased Moto X Play mobile phone. I am unable hear anything on any incoming or outgoing call from my phone and am unable to even play music on loudspeaker.
Being located in Pune with only 2 Authorized Motorola service centers I deposited my phone at "Global Services"( Office No-11, 1st Floor, 1274, Thorat Estate, Opposite Deccan Post Office, Near Garware Bridge, Deccan, Pune).

Date of deposit: 9th December 2015
Work order No.: ZST/MG/15/07797
Model No: MOTO X XT1562-32GB Black
CallType: Warranty
Service Center Contact number: [protected], [protected]

I was told that I would receive a call from the service center within 2 days informing me the status of my damage(software or hardware). If at all I needed to know the status i was asked to call the 2 provided numbers on the Customer Reciept given to me at the time of deposit.

I did NOT receive any call that was promised to me for 20 days. During this while i kept calling on the 2 numbers provided to me on the receipt. Out of which one was a landline number and other was a mobile number. The landline number when dialed stated that it was out of service. And the mobile number which i called at least 40(actual count) times in the past 20 days was either never answered or was busy.

On the 20th day i lost my patience and paid a visit to the service center. I then come to know that my phone is having a motherboard issue and the part to be changed has not been received from the company. First of all i really do not understand the connection of the motherboard with my speaker problem. On confronting the authority about my calls not being picked up he started to back-answer and pathetically justify by telling me that one person is assigned to it and "I dint call enough" to get through.
I was told that the part would be received at the service center in the next 1 week after which i would receive a call from the service center to come and collect my phone. Which i know is utter lies.

I am disgusted and deeply frustrated at such a treatment. Forgive my language but this is utter to be treated and talked to this way at an authorized service center of such a well known reputed company.

I am attaching a photo of my Receipt. Please look into this matter as this looks terrible on the company's reputation as a vendor.