[Resolved]  Motorola Solutions — Pathetic service by motorola against "in-warranty" moto-x style device

Address:	560045
Website:	www.motorolasolutions.com

Hello consumer grievance officer,

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Job sheet number : srb2x[protected]
Contact : [protected]/[protected]
Escalation against : flipkart, motorola customer care & service centre
Reason : selling a very cheap device in rs.21 k and after that not getting any adequate support from flipkart & motorola after reporting about my faulty device in the service center and
Customer care. They are just putting the ball to each other's court and i am getting harassed between all of them without any solution.
And after i received the repaired device on 21/05/2017 from service center, then i found the back cover of the device is detached and a hair crack has been identified on the screen guard and
No issue were resolved, which was reported at the time of submitting the device.
Solution required: refund of my invested money or full replacement

Detailed description:
This is related my motorola moto-x style device for which i am facing issues since january, 2017 and i was managing with my device because the service center number was not reachable. So when the problem came up with a huge manner, so then i submitted my device to service center last week ie 12th may, 2017
The device is not usable currently because of various issue like
A. Various applications are not responding
B. Touch screen not at all sensitive
C. Memory card not responding,
D. Battery exhausting very fastly,
E. Battery is getting heated in a very rapid manner (44 degree c)
F. Getting error pop-ups in frequent times
G. Device is getting restarted without asking for manual restart!!!

The service center diagnosed and found that there is problem in the motherboard and battery, which are the most essential part of any mobile device.

Now based on this, after escalating this to the service center and customer care, i requested for a full replacement or full refund
Because i could not take any risk with this type of cheap components which is getting faulty within 8-9 months and that also a component like motherboard & battery!

But the response from motorola customer care was really pathetic, embarrassing and they just wasted my time.
After getting requested by the service centre, i asked them to replace the faulty part and today i got the replacement!!

But the worst thing happened today, when i received the replacement, and i received the device and found that the back cover (White color) of the device is detached from the base
And there is a hair crack over the screen guard of the device, which was completely fine before i submitted the device in the service center!!!

After the issues which were there earlier like battery was heating very fast and memory card were not identified, those issues were not at all resolved!!!

This is really a harassing incident for a customer so, as a customer i would earnestly request you to help me here to get a full replacement of the device, because the existing device is tampered by the service center team now
Which i am not going to accept any more and the issues were also not taken care.

Thanks,
Subhodeep