Motorola Solutions — Poor, careless and no service by comwen information technologies pvt ltd, nagpur..authorised for motorola handsets services

Address:	440009
Website:	motorola.in

My name is sourabh kumbhare, and i own a motorola xstyle(XT1572), BILL no WFLD[protected], IMEI NO [protected], purchased in name of my brother Tejas kumbhare in dec2015. from flipkart India.

Soon after the purchase within few days the turbo charger stopped working, for which I hav submitted the turbo charger to the authorised service centre in nagpur COMWEN INFORMATION TECHNOLOGIES PVT LTD ON 28/12/15 THEIR MANUAL JOB SHEET NO IS 2052. Ihave been told that the repair/replacement will be done within 20 days, in last two months i have been their twice to check the status of my repair/replacement service and everytime i have been told to come after 20 days.

today ihav called to motorola india cust. care to track my chargers repair status and to my wondr no such repair is registered with them with this imei no, jobsheet no, and they asked me to get a worksheet no from service centre.

when i called the comwen technologies ltd, they told that they will be able to tell the status of my repair by tomorrow after some poking i came to know that for last two mths my comlaint has not been uploaded or forwarded to motorola and the service centre is just fooling me around. (i have all the conversations recorded with me).

i request you to kindly look into this matter as this is absolutely unprofessional and cheating customers. iam waiting for two mths for a simple turbo charger to be replaced /repaired under warranty, that too the service centre is not able to provide me a proper workjob sheet no after two mths.This leaves me with no option then filing a complaint against motorolla/ service centre with consumer court. Iam also attaching the photo of the jobsheet given to me by the service centre.

pls do the needful as no consumer expects such harrasment and **** treatment especially from a world renowned brand of motorola.

awaiting your reply