[Resolved] Motorola Solutions — Poor response and repair quality

 
3 Reviews
India
 [email protected]
Hello,

I am making this post to get attention of concerned authority. Thrice i submitted device in care.

I was getting issue of sim1 slot and auto switch off (battery) issue exist from moto care side from last 3 months .So i went to the service center and told them the issue.First they told me it was software issue, so they installed the android again.But no luck the issue was still there!.So they told me battery part would have to be replaced.Now it has been 25 & 25= 50+ days the phone has not got repaired.I called them up and asked what is going they told me that the part have not yet been released from the warehouse.The phone can reach from Amazon in 3 days but parts cannot reach the service center.So this problem is not due to the service center but the authorised person who at Chennai are not prompt enough.I have also got my case escalated but it is not of great use.

New Job sheet no-- AMSPSN003009 and
New reference[protected]

MODEL NO : - MOTO G PLUS 4TH GEN X000J25Y6R*
IMEI NO : - [protected]*

Contact Number:[protected]

Hope i catch some moto agent's attention and help to get my issue fixed soon.

Complaint marked as Resolved Nov 15, 2016
Please Contact
[email protected]
9823111388

Complaint Status


[Nov 11, 2016] Motorola Solutions customer support has been notified about the posted complaint.
Updated by [email protected], Nov 11, 2016
PFB communication mails to moto

Poor response and repair quality
Updated by [email protected], Nov 15, 2016
Hi Moto,

Whats update!!!

Very Simple call receive from motorola (Srinath Babu) he says ... have you get any repair confirmation date from care.
Care has already given me 28th Nov date for final repair.
What about my device three months warranty ??? Shrinath Says I am not responsible for that.

If after repair device is not work then what should i DO???

New Job sheet no AMSPSN003009 and
New reference[protected]
Updated by [email protected], Nov 15, 2016
Still issue not resolve...
Updated by [email protected], Dec 10, 2016
Update please !!!
When you are giving me device ..
i think company don't need customer

Vishal
[protected]
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Hi Vishal,

Please write us an e-mail to [protected]@motorola.com referring to this post.

Regards,
Motorola Support.
Hi
I have same Problem With My MOTO 4G Plus since a time of purchase (oct 2016)its work two or three days Fairly after that it auto shutdown While battery Level is up to 70%, and after restart it become 14% to 17 %
i reset the Phone Twice but Problem is same
Now these it's become more painful even i won't able to talk with someone or can't chk whatsapp
not working more then 1 minute

I think this problem is for this entire version of Moto, although all other model Working fine ...
So due to this today I submitted this to Nearby care center, and waiting for their revert
Ref No :- SRINE[protected]

Regards
Subhram L Kumawat
[protected]

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    Motorola Solutions - Poor response and repair quality