[Resolved] Motorola Solutions — Poor response and repair quality
I am making this post to get attention of concerned authority. Thrice i submitted device in care.
I was getting issue of sim1 slot and auto switch off (battery) issue exist from moto care side from last 3 months .So i went to the service center and told them the issue.First they told me it was software issue, so they installed the android again.But no luck the issue was still there!.So they told me battery part would have to be replaced.Now it has been 25 & 25= 50+ days the phone has not got repaired.I called them up and asked what is going they told me that the part have not yet been released from the warehouse.The phone can reach from Amazon in 3 days but parts cannot reach the service center.So this problem is not due to the service center but the authorised person who at Chennai are not prompt enough.I have also got my case escalated but it is not of great use.
New Job sheet no-- AMSPSN003009 and
MODEL NO : - MOTO G PLUS 4TH GEN X000J25Y6R*
IMEI NO : - [protected]*
Hope i catch some moto agent's attention and help to get my issue fixed soon.
Complaint marked as Resolved Nov 15, 2016
[Nov 11, 2016] Motorola Solutions customer support has been notified about the posted complaint.
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