Motorola Solutions — premature failure of moto x force mobile

Rajanikanth Rayasam

from Chennai, Tamil Nadu

Address:

Khammam, Andhra Pradesh, 507101

W. R. To customer reference no.[protected].
It was informed by the motorola india vide email dtd. 10.10.2017 that the malfuction spare part is unavailable at their ware house and may take few more days to repair the device which was bought by my son r. Prithvi chandra thro online amazon in may'17 and hardly worked for 3 months.
The device was handed over at the smart services, ameerpet, hyderabad on 5.10.2017 vide service record no. Srscd[protected]. The personnel refused to carry out the repairs.
Hence consumer complaint was lodged.

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Motorola Solutions customer support has been notified about the posted complaint.

Oct 17, 2017

Updated by Rajanikanth Rayasam The device is with the service Centre at Ameerpet, Hyd since 5.10.2017.
My son who has gone abroad for higher studies requires a mobile immediately.
Hence, it is requested to advise the service centre(Smart Services) at HYd to carry out/replace the malfunction part and handover the device within a week as other wise redress mechanism shall be activatd thro consumer forum

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi, Rajnikanth.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Rajnikanth,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support