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Motorola — Unable to get invoice
Complaint about Green Line Issue on My Motorola Edge 30 and Invoice Request.
I am writing to express my deep dissatisfaction and frustration regarding the service I have received from Motorola and Flipkart concerning my Motorola Edge 30 smartphone.
On [11 sep 2023], I visited your service center to address a serious issue with my Motorola Edge 30, specifically some green line issue on the screen. I was hopeful that your service center would resolve this issue efficiently, given your reputation for quality service. However, my experience has been far from satisfactory.
To my disappointment, I was informed that in order to initiate the repair process, I would need to provide an invoice for my Motorola Edge 30. I explained to your staff that I had purchased the phone from Flipkart and was unable to download the invoice from their platform. I had made numerous attempts to contact Flipkart's customer support to request the invoice, but they informed me that they are unable to generate invoices for products sold by third-party sellers, and therefore, they could not assist me.
This situation has left me in a predicament, as I cannot proceed with getting my phone repaired due to the lack of an invoice. As a customer who has invested a significant amount in a Motorola product, I find it extremely frustrating that I am being held responsible for a document I cannot obtain due to circumstances beyond my control.
I kindly request your immediate attention to this matter and urge you to reconsider your policy of requiring an invoice for services. As a responsible consumer, I should not be penalized for a deficiency in your company's processes. I believe that Motorola should have alternative methods of verifying the authenticity and purchase of their products, especially when the customer faces difficulties in obtaining invoices.
I would appreciate it if you could provide a solution to my problem, such as an alternative way to verify my purchase or a waiver of the invoice requirement for warranty service in my case. My aim is to have my Motorola Edge 30 repaired promptly so that I can continue to use it without the inconvenience caused by the green line issue.
I expect a swift and satisfactory resolution to this matter, as it reflects the quality of service and customer care associated with the Motorola brand. If my concerns are not addressed promptly, I may have no choice but to escalate this issue throughmand social media, which I hope to avoid.
I have attached a copy of my purchase receipt from Flipkart, which should serve as proof of my purchase. Please review this document and expedite the repair process for my Motorola Edge 30 without further delay.
Thank you for your immediate attention to this matter. I hope to receive a positive response from you soon.
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Motorola Mobility customer support has been notified about the posted complaint.