Motorola — Unresponsive Service

Address:

Chennai, Tamil Nadu

I recently bought Motorola phone moto x in Flipkart, and its not even been a year the phone is not working with problems in camera. Flipkart says that they are just a medium of sales and hence they cant exchange the phone and Motorola says that they just do services and they cant exchange the phone. Now i don't know how to have the damaged phone exchanged. I have been following up but their customer service is very unresponsive and ignorant. Till now i have sent them more than 5-8 emails and they make me go to different service centers in the city and they are not able to repair my phone. I requested for higher officials contact details and they refused to give. They are not giving me proper solution nor they are willing to exchange the damaged phone with a new phone. I am fed up to the extent that i just want my money back so that i could get another new phone and i will never buy/recommend Motorola to anyone henceforth.