I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the lack of assistance and support I have received from both Flipkart and Motorola concerning a critical issue with my Motorola Moto Edge 30 smartphone.
On 29/07/2022, I purchased a Motorola Moto Edge 30 from Flipkart with great expectations of its quality and performance. Unfortunately, I have encountered a significant problem with my device – a persistent greenline issue on the screen. This issue has severely hampered my ability to use the phone effectively, and I have been trying to resolve it for several weeks now.
After noticing this problem, I contacted the nearest Motorola service center for assistance. To my astonishment, they informed me that they could only address this issue if I provide them with the invoice for my phone. As a customer, I understand the importance of preserving such documentation, and I made sure to keep all necessary records safely. However, when I attempted to download the invoice for my Motorola Moto Edge 30, I was met with a roadblock.
Despite my repeated attempts, I have been unable to obtain the invoice from Flipkart's platform. When I reached out to Flipkart's customer support team for assistance in obtaining this critical document, they informed me that they were unable to generate the invoice for the product and suggested that the seller could not generate invoices either. Furthermore, I was informed that since my phone is now over one year old, the invoice is not necessary.
It is important to note that the greenline issue I am facing can only be resolved by the company's authorized service center. Even if my phone is no longer under warranty, they are willing to assist me if I provide the required invoice. However, I am caught in a frustrating loop where neither Flipkart nor Motorola seems willing to address my concern.
Despite my numerous attempts to seek assistance, I have received no response from Motorola's customer care team. This lack of communication is incredibly disappointing, and I expected better from a reputable company like Motorola.
I am writing this letter to express my immense frustration and disappointment with the service I have received so far. As a loyal customer, I have invested my trust and money in both Flipkart and Motorola, and I believe it is your responsibility to provide timely and effective customer support.
I kindly request that you take immediate action to resolve my issue:
Provide a solution to the greenline issue on my Motorola Moto Edge 30 without further delay, as per the terms and conditions stated by your authorized service center.
Assist me in obtaining the invoice for my phone, which is crucial for resolving this issue.
Ensure that I receive prompt and effective support from both Flipkart and Motorola, as is my right as a customer.
I believe that addressing these concerns promptly will demonstrate your commitment to customer satisfaction and the quality of your products and services.
I kindly request that you acknowledge receipt of this complaint within [reasonable timeframe] and provide a clear timeline for when I can expect a resolution to my issue. Failure to address my concerns within a reasonable timeframe will leave me with no choice but to seek legal recourse and share my negative experience with other potential customers.
I hope that it does not come to that, and we can resolve this matter amicably and to my satisfaction.
Thank you for your immediate attention to this matter.
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