[Resolved] Mphasis — Meru Cab Not reliable
I booked Meru cab for 1st oct(6:30 PM) to travel from Begur Road to Yesvantpur Railway station on 30th Sep . I got the message with ref no[protected]. On 1st oct even I got mesage of vehicle number and driver details by 6:00 PM. Cab: KA53A7348 Chauffer: Sitaramaiah S Cell: [protected]. I tried to call the chauffer and initially it was coming sitched off. I called Meru cab twice by 6:10 PM and by 6:20 PM to give me another can. Customer care told me that after the call another cab no. will be provided which was never done. Also after some time chauffers number started ringing but he never picked it up. Due to this i was forced to travel in Auto with all the goods and my family and I paid heavy amount for that. It was very hectic and there was a fear of missibng the train. Do not trust Meru cab ever forever. I don't know what to do but want to file a compaint for this.
Complaint marked as Resolved
[Oct 08, 2014] Mphasis customer support has been notified about the posted complaint.
Verified SupportMeru Cabs Customer Care's response Mar 21, 2015
Hi Rahul, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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