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mpokket.com
4.9
Updated: Dec 31, 2025
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mPokket reviews & complaints page 16

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B
bunny@15
from Nashik, Maharashtra
Oct 15, 2023
Jul 8, 2024
This thread was updated on Jul 8, 2024
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Lost my mobile number and unable to login

Hello Mpokket. I have taken a loan from the app but I couldn't login now to repay the loan as I have lost my login number. I tried to contact you through mail but didn't get any response. Please contact me as soon as possible as it's hampering my cibil score badly. Help me to login through my mail please....
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Arunkumar27860211
from Patna, Bihar
Oct 14, 2023
Oct 16, 2023
This thread was updated on Oct 16, 2023
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I taken loan of 6000 now they asking for 12480 as i am a student now Can't pay such huge penalty now please i agree for settlement please help me now they are calling my relatives and i am depressed now what should i do. Please help me
Nov 19, 2023
Complaint marked as Resolved 
Thanks you for resolving my issue with waver
View replies
Hi Arun,

We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.

Regards,
Team mPokket.
Reply
Hi Arun,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.
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    K
    kisstu143
    from Raipur, Chhattisgarh
    Oct 14, 2023
    Oct 15, 2023
    This thread was updated on Oct 15, 2023
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    Address: mPokket Head Office Address PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata Distric

    Whats app message harassment
    Date of incident[protected]
    [protected]
    whats app message harassment, he told me visit in my home today and calling to relatives and reference number, i have many time requested but still not response and not understanding to my problem please help me.
    agent name ------
    mobile number - [protected]
    Oct 15, 2023
    Complaint marked as Resolved 
    Issue is resolved by mpokket pvt. Ltd
    View replies
    Hi Ram,

    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

    Regards,
    Team mPokket.
    Reply
    Hi Ram,

    Please may you also be updated that we do not condone any improper activity and we apologise in case you have experienced any issue pertaining to the same. Any improper activity is against our standard operating procedure. Aside, our team has spoken to you & we believe your concern has been resolved.

    Regards,
    Team mPokket.
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      V
      Veera pavan kumar Seerapu
      Oct 12, 2023
      Oct 13, 2023
      This thread was updated on Oct 13, 2023
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      Dear Mpockket support team,
      I am Seerapu veera pavan kumar Ali I have cleared all my dues and I want to delete my mpockket account if you could help in this and delete my account it will be very helpful. Registered Mobile Number: [[protected]]. Take this action very seriously and delete my account forever as fast as possible and reply or give any response at least after deleting.My reason for deleting my account is now I have no need to use loan apps and credit cards I need to go for my further studies so I am clearing all my dues and focused on my career so please delete my account as fast as possible and update my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

      Regards
      seerapu veera pavan kumar
      Oct 13, 2023
      Complaint marked as Resolved 
      I got resolved my complaint within 24 hrs
      View replies
      Hi Pavan,

      Our team has spoken to you & we believe your concern has been resolved. Aside, we would like to inform you that we have successfully deactivated your account as per your request.

      Regards,
      Team mPokket.
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        K
        kisstu143
        from Raipur, Chhattisgarh
        Oct 12, 2023
        Oct 15, 2023
        This thread was updated on Oct 15, 2023
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        Whatsapp messenger harassment

        Address: Registered Office: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
        Website: [email protected]

        Hi i am Thakur Ram
        date of the incident[protected]
        [protected]
        whats app messenger harassment and calling to reference and Relative

        Name of Agent ------
        Agent Contact Number - [protected]...
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        S
        Sandymsk069
        Oct 12, 2023
        Oct 13, 2023
        This thread was updated on Oct 13, 2023
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        Resolved

        Hello sir I have requested for a loan of 3000 in mpokket. It is showing amount disbursed but the amount not credited yet.pls do the needful sir..already sent through mail but no response from you my loan id is MKE0F16586ID85544929. Pls resolve as soon as possible sir..
        Thankyou
        Oct 16, 2023
        Complaint marked as Resolved 
        View replies
        Hi Santhosh,

        Our team has spoken to you & we believe your concern has been addressed. Aside, we would request you to share the required document for further evaluation and surely we will resolve on the priority basis.

        Regards,
        Team mPokket.
        Reply
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          Sandymsk069
          Oct 12, 2023
          Oct 13, 2023
          This thread was updated on Oct 13, 2023
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          I have requested for loan amount of 3000rs it is showing loan disbursed in mpokket but the amount is not yet credited to my bank account. Please check the issue and solve my problem.
          Oct 16, 2023
          Complaint marked as Resolved 
          View replies
          Hi Santhosh,

          Our team has spoken to you & we believe your concern has been addressed. Aside, we would request you to share the required document for further evaluation and surely we will resolve on the priority basis.

          Regards,
          Team mPokket.
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            H
            Hariprasad24
            from Malappuram, Kerala
            Oct 11, 2023
            Oct 13, 2023
            This thread was updated on Oct 13, 2023
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            They offered me to pay the loan amount that I taken from the mpokket loan application. But due to some financial crises and a death in my family I can't pay the full amount in one time .
            If they give 2 time payment option I am ready to close my loan .. the tottal amount is 7840 and tomorrow I am ready to pay the half of the amount. Please help me in this crisis.
            Oct 15, 2023
            Complaint marked as Resolved 
            Provided proper reply
            View replies
            Hi Hariprasad,

            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

            Regards,
            Team mPokket.
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              A
              AINUR ALI molla
              Oct 11, 2023
              Oct 12, 2023
              This thread was updated on Oct 12, 2023
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              Respected sir/mam
              i am ainur ali molla ([protected]).I paid all my loan amount .Still when i inquiry my active loan history i found 1180/- opening date(21/10/21) is pending in civil .

              Still showing plese remove that.
              Oct 11, 2023
              Complaint marked as Resolved 
              Thank a lot my problem was solved with in that day ...thanks a lot ...
              View replies
              Hi Ainur,

              As discussed, we would like to inform you that we have shared the No Due Certificate on your registered mail. Aside, please be updated that we are working on updating your loan repayment status on the records of the credit bureau and in the interim, we will be consistently following up with the credit bureau to ensure your issue gets resolved at the earliest.

              Regards,
              Team mPokket.
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                A
                [email protected]
                Oct 10, 2023
                Feb 9, 2024
                This thread was updated on Feb 9, 2024
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                Resolved

                Late fine fee removal

                I took a few loans but I am not able to pay the late fee its getting too high I tried to contact mpokket through customer care number they cannot provide me with desirable resolution and the late fines are increasing rapidly, which I am not going to pay I will pay the amount that i received from mpokket ....
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                C
                [email protected]
                Oct 10, 2023
                Oct 10, 2023
                This thread was updated on Oct 10, 2023
                Resolved
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                Resolved

                Website: Mpokket

                Dear Mpockket support team,
                I am Chintan Solanki I have cleared all my dues and I want to delete my mpockket account if you could help in this and delete my account it will be very helpful.Take this action very seriously and delete my account forever as fast as possible and reply or give any response at least after deleting and update my CIBIL. Please provide No due certificate(NOC) and close all my credit lines.
                Oct 10, 2023
                Complaint marked as Resolved 
                I am satisfied with the resolving method of Mpokket I complaint got resolved within a day and I am very much satisfied by the response provided by the Mpokket Team. Thank you great efforts!
                View replies
                Hi Chintan,

                As discussed, we would like to inform you that we have successfully deactivated your account as per your request. Also we have shared the No Due Certificate on your registered mail.

                Regards,
                Team mPokket.
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                  [email protected]
                  Oct 10, 2023
                  Oct 10, 2023
                  This thread was updated on Oct 10, 2023
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                  I Chintan Solanki, I have closed and paid all my loan and dues I need no die certificate and want to close my account and also there is no response from mpokket.
                  Oct 10, 2023
                  Complaint marked as Resolved 
                  I am satisfied with the service and my complaint was resolved within a day. Thank you.
                  View replies
                  Hi Chintan,

                  As discussed, we would like to inform you that we have successfully deactivated your account as per your request. Also we have shared the No Due Certificate on your registered mail.

                  Regards,
                  Team mPokket.
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                    R
                    Rustyt23
                    from Indore, Madhya Pradesh
                    Oct 9, 2023
                    Oct 9, 2023
                    This thread was updated on Oct 9, 2023
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                    I have been trying to close my account since July but Customer care doesn't want to listen what i say, they were only interested in my documents so they could increase my limit ... I said I want my account closed in reply they said they cannot help my and after struggling for more than 2 weeks I gave up on the idea until now ... Here I hope I will get some help in closing my account
                    Oct 9, 2023
                    Complaint marked as Resolved 
                    Thanks my issue is resolved now
                    View replies
                    Hi Vishal,

                    Our team has spoken to you & we believe your concern has been resolved.

                    Regards,
                    Team mPokket.
                    Reply
                    Rustyt23's [Complaint's author] reply, Oct 9, 2023
                    My issue resolved within 24hrs, This call was verify help as well as customer care who called me helped alot
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                      B
                      Bunny86432
                      Oct 9, 2023
                      Oct 10, 2023
                      This thread was updated on Oct 10, 2023
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                      Resolved

                      Frequent calls and account deletion

                      Iam receiving frequent calls from mpokket requesting me to provide the contact details and personal details. I have sent a mail to the support team of mpokket to delete my account but there is no response till now. The frequency of calls have been increased since the mail has sent...
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                      Tamilselvan Mani
                      from Chennai, Tamil Nadu
                      Oct 8, 2023
                      Oct 9, 2023
                      This thread was updated on Oct 9, 2023
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                      Dear Mpockket support team,
                      I am Tamilselvan I have cleared all my dues and I want to delete my mpockket account if you could help in this and delete my account it will be very helpful.Take this action very seriously and delete my account forever as fast as possible and reply or give any response at least after deleting.My reason for deleting my account is now I have no need to use loan apps and credit cards I need to go for my further studies so I am clearing all my dues and focused on my career so please delete my account as fast as possible and update my CIBIL. Please provide No due certificate(NOC) and close all my credit lines.
                      Oct 19, 2023
                      Complaint marked as Resolved 
                      Issue has been resolved.
                      View replies
                      Hi Manikandan,

                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                      Also, please may you be updated that we have shared the No Due Certificate on your registered email id.

                      Aside, we would like to inform you that we have successfully deactivated your account as per your request.

                      We would like to wish you all the success in your future endeavors.

                      Regards,
                      Team mPokket.
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                        S
                        Shahidthisside
                        from Bareilly, Uttar Pradesh
                        Oct 7, 2023
                        Oct 9, 2023
                        This thread was updated on Oct 9, 2023
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                        I have requested for loan amount of 2000rs it is showing loan disbursed in mpokket but the amount is not yet credited to my bank account. Please check the issue and solve my problem.
                        Oct 9, 2023
                        Complaint marked as Resolved 
                        After few hours the amount has been credited
                        View replies
                        Hi Shahid,

                        Our team has spoken to you wherein you have informed us that you have received the loan and do not have any further issues pertaining to your association with mPokket.

                        Regards,
                        Team mPokket.
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                          Shivanshuydv
                          Oct 7, 2023
                          Oct 15, 2023
                          This thread was updated on Oct 15, 2023
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                          Resolved

                          Repayment of my loan

                          I want to repay my loan because i m suffering from dengue
                          At that time i cant pay but now i want to pay principal amount but penalty got too high i want mpokket to assist me with link for payment of my principal amount please asap my contact no. [protected]...
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                          Sunil kuli
                          Oct 7, 2023
                          Oct 9, 2023
                          This thread was updated on Oct 9, 2023
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                          Resolved

                          Address: Kolkata

                          I have paid my all emi and one time loans on time but they failed to report it to the the credit bureau like cibil and experian on time which is affecting my cibil. So please report it within in given time so my cibil and experian score remain balance. Last time i checked my cibil it was 757 and now it is 671. Please solve this problem asap
                          Oct 10, 2023
                          Complaint marked as Resolved 
                          View replies
                          Hi Sunil,

                          We would kindly request you to pull up your credit report from the official site of the credit bureau and if any discrepancies are found in the official report, then kindly share with us your credit report in pdf format for further evaluation.

                          Regards,
                          Team mPokket.
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                            S
                            SOUNDARYA Kaliyamoorthy
                            Oct 6, 2023
                            Oct 10, 2023
                            This thread was updated on Oct 10, 2023
                            Resolved
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                            Resolved

                            Website: Email

                            Please provide noc for legal process
                            Oct 12, 2023
                            Complaint marked as Resolved 
                            Have a wonderful respone on this company for my problems
                            View replies
                            Hi Soundarya,

                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you. Aside, we have shared the No Due Certificate on your registered mail id.

                            Regards,
                            Team mPokket.
                            Reply
                            Hi Soundarya,

                            Our team has spoken to you & we believe your concern has been resolved.

                            Regards,
                            Team mPokket.
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                              Fahir ahmed
                              Oct 3, 2023
                              Feb 9, 2024
                              This thread was updated on Feb 9, 2024
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                              Resolved

                              Adding extra penalty charges and sending legal notice

                              I was regularly taking money from them and was paying on time but there was time I had no job and couldn't pay 14000 rs, I even told them to reduce penalty charges so that I can get out this mess. But they were not willing to agree. And now they are asking to pay 29000 and sending legal notice.. please help me out of this issue...
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                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              mPokket

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