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mPokket Complaints & Reviews

4.9
Updated: Dec 31, 2025
Complaints 1286
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A
Akashsinghak
Aug 17, 2022
Feb 12, 2024
This thread was updated on Feb 12, 2024
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Repayment time and settlement

Hi,
My user id -[protected]

I want time till 11th September to repay the overdue amount.

I confirm that I will repay the full amount on 11th September when I get my Salary till then please do not harrass and use abusive languages to threat.

I will surely pay on 11th September.

So please wait till 11th September.

Thanks!...
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Capetown1
from Ankleshwar, Gujarat
Aug 15, 2022
Jun 4, 2024
This thread was updated on Jun 4, 2024
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Address: vrindavan Society Ragini Cinema Bhadkodra ANkleshwar
Website: www.mpokket.in

I request you to please update the Closed Loan status in the cibil as below mentioned Loan account are already closed but it is reflecting active in the my CIBIL Report . Kindly update closed in Credit Bureau CIBIL Trans Union.

Loan Account number are mentioned below:-
1) MKB55A621EID36297989
2) MKCF9162A7ID36433339
3) MKB7F46243ID36446731

I request you to please help in this regards to update as a closed status in my cibil report.
Jul 30, 2023
Complaint marked as Resolved 
Resolved
Aug 16, 2022
Updated by Capetown1
It's is very urgent and important issue. Kindly update this as closed account in my cibil on high priority, Till the time no update from the Mpokket team.
Aug 16, 2022
Updated by Capetown1
Additionally,
Kindly update below loan ac also as a closed status
MKF1B162F0ID40105591
MKE8E6622FID40105682

Rectify and update as a closed status on cibil credit bureau. As soon as possible.

Sep 02, 2022
Updated by Capetown1
Close this today itself on very high priority.
Sep 12, 2022
Updated by Capetown1
mpocket is not taking this seriously.

After so many follow up. I thing mpocket concern person are sleeping. Highly urgent. Still not update... Kindly update on priority basis in my cibil credit bureau.
Already done payment since long time. Every time I have to take follow up. They are not following the TAT to update in Cibil. Kindly take action on high priority basis. Thanks.
Sep 12, 2022
Updated by Capetown1
1) MKB55A621EID36297989
2) MKCF9162A7ID36433339
3) MKB7F46243ID36446731
4) MKF1B162F0ID40105591
5) MKE8E6622FID40105682

Above loan are already closed . But reflecting active in my cibil report. Kindly update it as a closed on urgent basis.
Our team has spoken to you & we believe your concern has been addressed.
1) MKB55A621EID36297989
2) MKCF9162A7ID36433339
3) MKB7F46243ID36446731
4) MKF1B162F0ID40105591
5) MKE8E6622FID40105682

Kindly update this as a closed loan status to credit Bureau.

I am taking follow up since 50 Days but still it is reflecting Active loan account in my Cibil Report. Kindly resolve on high priority basis.

Mpokket is not responding and giving resolution.
Our team has spoken to you & we believe your concern has been resolved.
Our team has spoken to you & we believe your concern has been resolved.
Our team has spoken to you & we believe your concern has been resolved.
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    puneetsingh9801
    Aug 14, 2022
    Sep 28, 2023
    This thread was updated on Sep 28, 2023
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    I have repaid all loans on 6 july but in my cibil report loan is still showing and making wrong impact on my CIBIL i ahve complaint so many times via email. please look into it
    MPokkett number : [protected]
    PAN No: KFOPS6030F
    Name : Puneet Pratap Singh
    email: [protected]@gmail.com
    Aug 11, 2023
    Complaint marked as Resolved 
    Aug 16, 2022
    Updated by puneetsingh9801
    no reply from mpokkett i recieved
    Please DM us your registered number & we would certainly help you.
    Our team has spoken to you & we believe your concern has been addressed.
    Our team has spoken to you & we believe your concern has been resolved.
    Our team has spoken to you & we believe your concern has been resolved.
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      Susheel Dayanand
      Aug 13, 2022
      Aug 28, 2023
      This thread was updated on Aug 28, 2023
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      Resolved

      I have paid my loan on Mpokket but in my cibil report it shows as overdue
      Aug 29, 2023
      Complaint marked as Resolved 
      Please DM us your registered number & we would certainly help you.
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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        G
        Ganesh Periyakaruppan
        from Karaikudi, Tamil Nadu
        Aug 12, 2022
        Feb 12, 2024
        This thread was updated on Feb 12, 2024
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        Address: kolkata west bengal

        I need a NOC for my education loan
        Mar 14, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 12, 2024
        mPokket Customer Care's response
        Our team has spoken to you & we believe your concern has been resolved.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Our team has spoken to you & we believe your concern has been resolved.
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          sameer ahmed shaikh
          Aug 10, 2022
          Aug 29, 2023
          This thread was updated on Aug 29, 2023
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          High Rate of Interest on over due

          Address: mPokket Kolkata, West Bengal 700091

          I am a very old customer of mpokket. I started using mPokket when my limit was 2000/-. Because of my regular payments, mpokket increased my limit from 2000 to 20000/-. I was working in a private company with minimal salary in Bangalore. But in 2021 I got affected by COVID and spent 1.5 Lac on hospital expenditure because government hospitals were running out of beds. And I borrowed this amount from people. Even after that I never failed to...
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          Viptirkey1
          from Lohardaga, Jharkhand
          Aug 9, 2022
          Feb 12, 2024
          This thread was updated on Feb 12, 2024
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          I paid all dues but not closed in credit report
          Mar 14, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 12, 2024
          mPokket Customer Care's response
          Our team has spoken to you & we believe your concern has been resolved.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Our team has spoken to you & we believe your concern has been resolved.
          Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
          Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
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            F
            FLASH MUSIC
            Aug 4, 2022
            Feb 12, 2024
            This thread was updated on Feb 12, 2024
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            I have taken loan and also I repay it but my bank account is pending from 18 days and I'm not getting any amount now, its not showing any bank account to withdraw amount
            Mar 14, 2024
            Complaint marked as Resolved 
            Verified Support
            Feb 12, 2024
            mPokket Customer Care's response
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
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              Syam33
              from Thiruvananthapuram, Kerala
              Aug 4, 2022
              Feb 12, 2024
              This thread was updated on Feb 12, 2024
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              Mpokket app is not working

              While opening mpokket app ..for transaction..it's not working properly...it's showing like session out log in. .it's blinking like anything...can't able to select any single Option .am attaching the screen recording along with this complaint...
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              ghosalanupam
              Aug 2, 2022
              Feb 12, 2024
              This thread was updated on Feb 12, 2024
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              Address: KOLKATA
              Website: www.mpokket.in

              Dear Sir,

              Regularly I paid my loan took from mpokket several times, but due to my ongoing tremendous financial crisis unable to do so for my ongoing 5-6 loans through them.

              They are calling me and my contacts, somehow they got all the contacts of my phone and telling them abusive words.

              They are also calling me numerous times.

              I have already communicated them through email several times requesting them to please waive the late penalty imposed and fines but they are not responding to my email.

              and calling to all my accounts several times.

              Therefore it is my earnest request to you to please help me out in this situation and i want to pay the principal+interest part in monthly basis.

              Looking forward to your kind cooperation
              Mar 14, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 12, 2024
              mPokket Customer Care's response
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                Shahid Hassan Dar
                Aug 1, 2022
                Sep 28, 2023
                This thread was updated on Sep 28, 2023
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                Resolved

                I have cleared all my dues but when I am asking for NOC, no one is responding to my queries...
                Aug 17, 2023
                Complaint marked as Resolved 
                Mpokket has responded to my claim, and they have cleared the said issue...
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Our team has spoken to you & we believe your concern has been resolved.
                Our team has spoken to you & we believe your concern has been resolved.
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                  Souravsarang
                  from Kozhikode, Kerala
                  Aug 1, 2022
                  Feb 12, 2024
                  This thread was updated on Feb 12, 2024
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                  It's shows that my bank account is already exists so Kindly please delete my existing bank account as I have only one bank account so that I can add a new bank account to borrow loan from mpokket. Thank you
                  Mar 14, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 12, 2024
                  mPokket Customer Care's response
                  Our team has spoken to you & we believe your concern has been resolved.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
                  Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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                    A
                    Arunkumar12308
                    from New Delhi, Delhi
                    Aug 1, 2022
                    Sep 22, 2023
                    This thread was updated on Sep 22, 2023
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                    I applied loan in mpokket.
                    mpokket app activity shows loan amount disbursed but loan amount does not credited in my bank account.still mpokket customer does not responding me.so i request you to solve my issue.
                    Loan id:MK66216253ID40856635
                    Aug 4, 2023
                    Complaint marked as Resolved 
                    Please DM us your registered number & we would certainly help you.
                    Our team has spoken to you & we believe your concern has been addressed.
                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                    Our team has spoken to you & we believe your concern has been resolved
                    Our team has spoken to you & we believe your concern has been resolved.
                    Hi Arun,

                    Our team has spoken to you & we believe your concern has been resolved.
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                      T
                      Tangio007
                      from Itanagar, Arunachal Pradesh
                      Aug 1, 2022
                      Feb 12, 2024
                      This thread was updated on Feb 12, 2024
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                      I wanted to borrow money from the mpokket while it's shows that my bank account is already exists so Kindly please delete my existing bank account as I have only one bank account so that I can add a new bank account to borrow loan from mpokket. Thank you
                      My account is in my friends account and his bank account is in mine.
                      Mar 14, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 12, 2024
                      mPokket Customer Care's response
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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                        Sureshm002
                        Jul 31, 2022
                        Feb 12, 2024
                        This thread was updated on Feb 12, 2024
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                        I repaid all loans. Could you please update same to cibil.
                        Mar 14, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 12, 2024
                        mPokket Customer Care's response
                        Hi Suresh,

                        Our team has spoken to you & we believe your concern has been resolved.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number explaining your issue in detail & we would certainly help you.
                        Please DM us your registered number explaining your issue in detail & we would certainly help you.
                        Hi Suresh,

                        Our team has spoken to you & we believe your concern has been resolved.
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                          K
                          Kitte Deepak
                          from HYDERABAD, Andhra Pradesh
                          Jul 30, 2022
                          Feb 12, 2024
                          This thread was updated on Feb 12, 2024
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                          Resolved

                          I have paid my loan on 26/07/22 before my due date and the payment was totally successful from paytm but the app is showing that payment was unsuccessful and failed.nad the intrest is increasing and they are calling to repay the amount regularly but not understanding the problem.i am writing the mail to their support no proper response they are saying payment is failed worst customer support iam getting this is affecting my cibil score.please help me out.they are not supporting to my complain.
                          Mar 14, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 12, 2024
                          mPokket Customer Care's response
                          Our team has spoken to you & we believe your concern has been resolved.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Our team has spoken to you & we believe your concern has been resolved.
                          Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
                          Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
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                            K
                            KANWARPAL SINGH Gill
                            Jul 28, 2022
                            Feb 13, 2024
                            This thread was updated on Feb 13, 2024
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                            Resolved

                            I have paid loans on 26/07/2022, but mpokket company has not been send me noc for paid loans on 26/07/2022. kanwapal Singh, [protected]
                            Feb 13, 2024
                            Complaint marked as Resolved 
                            My complaints have been resolved
                            Verified Support
                            Feb 13, 2024
                            mPokket Customer Care's response
                            Our team has spoken to you & we believe your concern has been resolved.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number explaining your issue in detail & we would certainly help you.
                            Please DM us your registered number explaining your issue in detail & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            Hi Sir,

                            Our team has spoken to you & we believe your concern has been resolved.
                            Hi Kanwarpal Singh Gill,

                            Our team has spoken to you & we believe your concern has been resolved.
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                              DuskyCharm
                              Jul 27, 2022
                              Feb 13, 2024
                              This thread was updated on Feb 13, 2024
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                              Resolved

                              I have been following up with the company numerous times with emails and calls, they are only sending me payment receipts but I need NOC as I’m getting calls stating my dues are unpaid, it would be better if they send me NOC as soon as possible
                              Mar 15, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 13, 2024
                              mPokket Customer Care's response
                              Hi DuskyCharm,

                              Please DM us your registered number & we would certainly help you.

                              Regards,
                              Team mPokket.
                              Please DM us your registered number & we would certainly help you.
                              Please DM us your registered number & we would certainly help you.
                              Please DM us your registered number & we would certainly help you.
                              Please DM us your registered number & we would certainly help you.
                              Hi Sir/Ma'am,

                              Our team has spoken to you & we believe your concern has been resolved.
                              Hi DuskyCharm,

                              Our team has spoken to you & we believe your concern has been resolved.

                              Regards,
                              Team mPokket.
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                                Lakshmi I
                                Jul 27, 2022
                                Feb 13, 2024
                                This thread was updated on Feb 13, 2024
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                                Resolved

                                I took loan from mpokket and now the fine is 2 times from the loan what i took. I lost my job 3 months back so not able to pay. I am willing to pay now. Please remove the fine so that I can pay all dues at once
                                Mar 15, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 13, 2024
                                mPokket Customer Care's response
                                Our team has spoken to you & we believe your concern has been resolved.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number & we would certainly help you.
                                Dhananjai AD's reply, Aug 8, 2022
                                8281952347
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
                                Hi Lakshmi I,

                                Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.

                                Regards,
                                Team mPokket.
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                                  Amit lingatte
                                  from Dehradun, Uttarakhand
                                  Jul 26, 2022
                                  Feb 13, 2024
                                  This thread was updated on Feb 13, 2024
                                  Resolved
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                                  Resolved

                                  Mar 4, 2022
                                  Apr 22, 2022
                                  Received a legal notice and i m registring my complain in court ..as i was valuable customer i took loan of some amount and repay on time after that i lost my phone number and my phone and today after 1 and half year i recive a legal notice regarding payment with high interest charge kindly contact me ..if we can talk in person and i m going forward with all my right as i m a student and this is injustice to us..there are many people who is facing same as mine...kindly contact me through mail.
                                  Mar 15, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 13, 2024
                                  mPokket Customer Care's response
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Hi Amit,

                                  Our team has spoken to you & we believe your concern has been resolved.
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