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mPokket Complaints & Reviews

4.9
Updated: May 3, 2026
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mPokket reviews & complaints page 41

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R
Rohi45
Sep 12, 2022
Feb 9, 2024
This thread was updated on Feb 9, 2024
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Website: mpokket.in

Hello,
My name is Rohith Reddy. I have cleared all my loan dues that i have taken from Mpokket but still it hadn't been reflected in my cibil score report, it shows that those two loans that i have already paid were still active and running and its damaging my cibil score. Kindly resolve my issue.
Feb 9, 2024
Complaint marked as Resolved 
Although this issue has been resolved... I was notified regarding the following very recently and I am very thankful to the people who were involved.
Verified Support
Feb 09, 2024
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been resolved.
Feb 09, 2024
Updated by Rohi45
Thanks for resolving my issue.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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    Takamtako
    Sep 12, 2022
    Feb 9, 2024
    This thread was updated on Feb 9, 2024
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    Address: Kolkata West Bengal

    Date:12/09/2022
    I have applied 3 loans and the application is showing that the amount has been disbursed but I have not received the money in my account
    Mar 11, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 09, 2024
    mPokket Customer Care's response
    Our team has spoken to you & we believe your concern has been resolved.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Hi Takamtako,

    Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
    Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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      Akarsh Maddy
      Sep 12, 2022
      Feb 9, 2024
      This thread was updated on Feb 9, 2024
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      Address: bangalore
      Website: www.google.com/url?sa=t&source=web&rct=j&url=mpokket.co.in/&ved=2ahUKEwjCq4qG1476AhX0R2wGHXIBDdIQFnoECGoQAQ&usg=AOvVaw15S-5hhnR4yr0UEqhIIzWG

      I have paid the taken loan within the time, but untill now they have not be closed my account.
      They service is worst and they don't even update, it been 2 and half month still not updated.
      It's an fraud company...i am stressed out.
      Please take seriously actions against mpocket.
      Thank you
      Mar 11, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 09, 2024
      mPokket Customer Care's response
      Please DM us your registered number & we would certainly help you.
      Mpokket — I have paid the taken loan but they have not closed it still
      Please DM us your registered number & we would certainly help you.
      Please DM us your registered number & we would certainly help you.
      Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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        Sep 12, 2022
        Feb 9, 2024
        This thread was updated on Feb 9, 2024
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        Address: Burnpur barik maidan near pupnajai nusary

        Yes I have taken loan from mpokket. It's 221 days past for overdue of loan. I don't wants to pay there amount. Bcz it's not registered nbfc under Rbi. After strict restrictions given by Rbi and Cbi. These fraud lending app mpokket is harrshing me and hacking all contact no and also harrshing thm. Thy are charging higher int.rates.please I request Rbi to take serious action against mpokket. Close this app permanently.in mail thy are sending me legal notice letters and saying thy Il send letters to me sling with all whom I contact with.
        Mar 11, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 09, 2024
        mPokket Customer Care's response
        Our team has spoken to you & we believe your concern has been resolved.
        Please DM us your registered number & we would certainly help you.
        We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
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          kahkeshan Aafreen
          Sep 10, 2022
          Sep 28, 2023
          This thread was updated on Sep 28, 2023
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          I have paid my overdue amount but it is reflecting when I check my cibil. Please assist me in this case.
          Aug 20, 2023
          Complaint marked as Resolved 
          It is resolved
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
          Our team has spoken to you & we believe your concern has been resolved.
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            Karthik1106
            from Bengaluru, Karnataka
            Sep 9, 2022
            Sep 28, 2023
            This thread was updated on Sep 28, 2023
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            Last year i was using mpokket took loan and paid all my due upto 20000 and cleared every single Rupee, now when i was checking my cibil report there are 3 active loans which i have been already cleared this is effecting my cibil score please help me out to clear my issue and help me to get my NOC regarding the MPOKKET LOAN
            Jul 22, 2023
            Complaint marked as Resolved 
            Our team has spoken to you & we believe your concern has been addressed.
            Karthik1106's [Complaint's author] reply, Nov 3, 2022
            Spoke to me but my issue is not yet solved
            Hi Team,

            I want cleared loans, NOC
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
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              011_Aswin_ Charles.l
              Sep 9, 2022
              Feb 9, 2024
              This thread was updated on Feb 9, 2024
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              Hi I’m aswin nd I had done my repayment on 18/02/2022 and still now it not updated on my cibil and it affecting my cibil score.

              Login Mobile number : [protected]
              Login mail id : [protected]@gmail.com

              Loan account number

              Account number: CR445B5F77ID9981269
              Account number: CR74765FE8ID9981280
              Account number: CR8E555F79ID9978359

              And i had attached the proof for the successful payment as bank statements.

              Please and kindly update this and remove the pending payment in my cibil and provide me LOC ( letter of clearance ).

              Thank you
              Mar 11, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 09, 2024
              mPokket Customer Care's response
              Our team has spoken to you & we believe your concern has been resolved.
              "We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              "
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
              Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
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                011_Aswin_ Charles.l
                Sep 9, 2022
                Feb 9, 2024
                This thread was updated on Feb 9, 2024
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                I had Cleared the loan amount but in cibil it shows that it’s still over due

                Account number: CR445B5F77ID9981269
                Account number: CR74765FE8ID9981280
                Account number: CR8E555F79ID9978359

                Kindly update this in my cibil
                Mar 11, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 09, 2024
                mPokket Customer Care's response
                Our team has spoken to you & we believe your concern has been resolved.
                "We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                "
                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
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                  Karthik Karthiknc
                  Sep 8, 2022
                  Feb 9, 2024
                  This thread was updated on Feb 9, 2024
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                  I have applied for 5 loans from morning and it is showing loan is disbursed and is active, but i haven't received loan amount in my account please help me
                  Mar 11, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 09, 2024
                  mPokket Customer Care's response
                  Our team has spoken to you & we believe your concern has been resolved.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
                  Helpful
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                  1 found this helpful
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                    Khushi poranik
                    Sep 7, 2022
                    Aug 29, 2023
                    This thread was updated on Aug 29, 2023
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                    I am taking a loan from mpocket i tried to pay but app showing some error and i am unable to pay after sometime when i open the app and tried to repay the intrest is higher than as usual and this is not legal please stop calling me if the phone doesnt stop i will take drastic step i am commiting sucide and only blame goes to mpocket.
                    Aug 29, 2023
                    Complaint marked as Resolved 
                    Call
                    Please DM us your registered number & we would certainly help you.
                    Rudra Yograj's reply, Oct 18, 2022
                    I taken 6000 now asking for 13000 as i am student now i can't pay such huge amount and now they are calling my relatives asking for money i am depressed now please help me out
                    8545989082
                    Please i ready for settlement as i am student i can't pay such huge amount i have taken 6000 and now asking for 13000 i can't pay such huge amount ... please help me i am depressed now.
                    [protected]
                    Please DM us your registered number & we would certainly help you.
                    Hi Khushi.

                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                      Roosh
                      from Kolkata, West Bengal
                      Sep 7, 2022
                      Feb 9, 2024
                      This thread was updated on Feb 9, 2024
                      Resolved
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                      Today I have applied for loan of 4000 but it has not been credited its been 8 hours I am waiting they are not giving any solution even I mailed them 5 times they are not responding and I called them as well they are not picking up my call they but on the app its showing money has been disbursed but it has not been credited
                      Mar 11, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 09, 2024
                      mPokket Customer Care's response
                      Our team has spoken to you & we believe your concern has been resolved.
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
                      Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
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                        nagar palika
                        Sep 6, 2022
                        Feb 9, 2024
                        This thread was updated on Feb 9, 2024
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                        Dear Sir,
                        I have applied for loan but it is still showing under process.
                        Please help.
                        Mar 11, 2024
                        Complaint marked as Resolved 
                        Sep 06, 2022
                        Updated by nagar palika
                        Call Back option is also not showing.
                        Verified Support
                        Feb 09, 2024
                        mPokket Customer Care's response
                        Our team has spoken to you & we believe your concern has been resolved.
                        Please DM us your registered number & we would certainly help you.
                        Hi I’m aswin nd I had done my repayment on 18/02/2022 and still now it not updated on my cibil and it affecting my cibil score.

                        Login Mobile number : [protected]
                        Login mail id : [protected]@gmail.com

                        Loan account number

                        Account number: CR445B5F77ID9981269
                        Account number: CR74765FE8ID9981280
                        Account number: CR8E555F79ID9978359

                        And i had attached the proof for the successful payment as bank statements.

                        Please and kindly update this and remove the pending payment in my cibil and provide me LOC ( letter of clearance ).

                        Thank you
                        Please update my payment in cibil report as I have cleared all my due but in my cibil report its still showing active and overdue which is affecting my cibil score so i kindly request you to resolve the issue at the earliest.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to please mark the complaint as resolved.
                        Helpful
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                          Panvit
                          from Noida, Uttar Pradesh
                          Sep 6, 2022
                          Feb 10, 2024
                          This thread was updated on Feb 10, 2024
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                          I have not taken any loan from mpokket..loan amount of 1000/- showing in my cibil with wrong address..mailed many times query not getting resolved..
                          Feb 10, 2024
                          Complaint marked as Resolved 
                          My query has been resolved by Mpokket
                          Verified Support
                          Feb 10, 2024
                          mPokket Customer Care's response
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
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                            Koushik kampa
                            Sep 6, 2022
                            Feb 10, 2024
                            This thread was updated on Feb 10, 2024
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                            Resolved

                            After loan closure they did not provide NOC moreover they did not submit the clearance of loan for credit bereau this made my cibil fall drastically as I'm now suffering to get Education loan for my higher studies.
                            Mar 12, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 10, 2024
                            mPokket Customer Care's response
                            Our team has spoken to you & we believe your concern has been resolved.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
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                              Tanush R
                              Sep 5, 2022
                              Sep 1, 2023
                              This thread was updated on Sep 1, 2023
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                              I registered for mPokket using my phone number on August 27th-28th. Since then, I receive atleast 3 calls per day to complete my profile. They say that I must complete my profile to get loan o[censored]pto 30k for students. I receive calls from different phone numbers each time, so I am not able to block them. I am tired of these calls, I am not willing to complete my profile, which requires me to upload various documents and KYC. I am not able to delete my profile on the app, I have sent an email to mPokket support team on 3rd September to delete my profile but I only received an automatic response saying that the query is under process with no updates as of yet. I have called their customer support line but unsurprisingly, no response.
                              I need mPokket to stop calling me to update my profile. This is borderline harassment.
                              Oct 4, 2023
                              Complaint marked as Resolved 
                              Verified Support
                              Sep 01, 2023
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Verified Support
                              Sep 01, 2023
                              mPokket Customer Care's response
                              Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
                              Verified Support
                              Sep 01, 2023
                              mPokket Customer Care's response
                              Our team has spoken to you & we believe your concern has been resolved. Therefore we would request you to mark the complaint as resolved.
                              Please DM us your registered number & we would certainly help you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                Gowthae
                                from Coimbatore, Tamil Nadu
                                Sep 4, 2022
                                Feb 10, 2024
                                This thread was updated on Feb 10, 2024
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                                Address: 6A mahalakshmi street krishnapuram idikarai, Krishnapuram, Krishnapuram

                                I clear all my dues and over dues but mpokket does not unblocking my id and my id still on student credit but now I am salaried employee want to change as salaried also
                                Mar 12, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 10, 2024
                                mPokket Customer Care's response
                                Our team has spoken to you & we believe your concern has been resolved.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number & we would certainly help you.
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                                  Abhiluvs30
                                  from LUCKNOW, Uttar Pradesh
                                  Sep 4, 2022
                                  Feb 10, 2024
                                  This thread was updated on Feb 10, 2024
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                                  Address: Bidhannagar kolkatta

                                  I had cleared all my loans and still 2000rs loan is active .please update my laon closure as soon as possible
                                  Mar 12, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 10, 2024
                                  mPokket Customer Care's response
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                    Harshad A Panchal
                                    Sep 3, 2022
                                    Feb 10, 2024
                                    This thread was updated on Feb 10, 2024
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                                    Address: CALCUTTA

                                    Utr number[protected] payment rs. 2129.20 debit transaction sucessfully amount debited but merchant account not get credit same. Www mpocket com kindly help. Transaction date[protected].
                                    Feb 10, 2024
                                    Complaint marked as Resolved 
                                    closed its already.
                                    Verified Support
                                    Feb 10, 2024
                                    mPokket Customer Care's response
                                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                    Close money us back 3rd september in bank. Great company. Deeply regret
                                    Our team has spoken to you & we believe your concern has been resolved.
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                                      Teja41
                                      from Guntur, Andhra Pradesh
                                      Sep 3, 2022
                                      Feb 10, 2024
                                      This thread was updated on Feb 10, 2024
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                                      Resolved

                                      Hello, my registered number is [protected] and email is [protected]@gmail.com. I've cleared all my dues and I need NOC from mpokket. Your customer care is not working and no response for emails. Please send me NOC on my registered email asap. Thank you.
                                      Mar 12, 2024
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Feb 10, 2024
                                      mPokket Customer Care's response
                                      Our team has spoken to you & we believe your concern has been resolved.
                                      Our team has spoken to you & we believe your concern has been resolved.
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                                        SACHIN V B
                                        from Tumkur, Karnataka
                                        Sep 2, 2022
                                        Mar 15, 2024
                                        This thread was updated on Mar 15, 2024
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                                        Resolved

                                        Took loan from mpokket 10000 rupees due to lockdown i failed to make repayment on time so they charge me extra fine i sent mail and i said that i m ready to pay my loan amount with interest but i never pay late fee but they replied i have pay all amount so denied to pay, , now they are calling me and force to pay 28000 rupees for 10000rupees of loan amount. they threating me and call my relatives and abused him they call with multiple number...
                                        Apr 17, 2024
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 10, 2024
                                        mPokket Customer Care's response
                                        Our team has spoken to you & we believe your concern has been resolved.
                                        Feb 10, 2024
                                        Updated by SACHIN V B
                                        I took 10000 loan ended up paying 25000₹ to these frauds, because of their high interest rates and high penalties.I need my 15000₹ back or atleast they should provide me with loan so that i can improve my credit score.
                                        Verified Support
                                        Mar 15, 2024
                                        mPokket Customer Care's response
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