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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1271
Resolved
1235
Unresolved
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mPokket reviews & complaints page 41

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A
akki648
from delhi, Delhi
Jul 13, 2022
Sep 5, 2023
This thread was updated on Sep 5, 2023
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Address: muhkragji nagar gandh vhar

I taken a loan 11000 but due to covid-19 and lockdown I have Could not do it pay on time.Your recovery team day by day mental torture me just like I am a criminal. Which has upset me a lot.So upset that i believe in suicide. I am student so not any income source of me . I request please waive off my late penalty fee. and i definitely will do pay my loan amount same day.
Sep 5, 2023
Complaint marked as Resolved 
I am not able spend money for my daily needs that is why I took money from mpokket due to nonpayment of money they have increased the amount almost to double which is very difficult for me to pay I request some action to be taken regarding same I wish mpokket to take necessary steps
Verified Support
Sep 05, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been addressed.
Verified Support
Sep 05, 2023
mPokket Customer Care's response
Our team has spoken to you & we believe your concern has been addressed. Therefore, we would request you to mark the complaint as resolved.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
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    Sravan 000
    Jul 13, 2022
    Feb 13, 2024
    This thread was updated on Feb 13, 2024
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    Resolved

    Please change my primary divce process as soon as possible
    Mar 15, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 13, 2024
    mPokket Customer Care's response
    Please DM us your registered number explaining your issue in detail & we would certainly help you.
    Please DM us your registered number explaining your issue in detail & we would certainly help you.
    Please DM us your registered number explaining your issue in detail & we would certainly help you.
    Please DM us your registered number explaining your issue in detail & we would certainly help you.
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      Venu Venkat37
      Jul 11, 2022
      Sep 11, 2023
      This thread was updated on Sep 11, 2023
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      Payments made against the loan taken in mpokket has not been updated on the credit bureau which is affecting my credit score. The customer care is not responding and no reply to mails as well. The paymrnt is not updated to 7 accounts in total. sharing the details
      +1 photos
      Aug 12, 2023
      Complaint marked as Resolved 
      The issue has been resolved by the mpokket team
      Please DM us your registered number & we would certainly help you.
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      Our team has spoken to you & we believe your concern has been resolved.
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        basbn18
        Jul 11, 2022
        Sep 11, 2023
        This thread was updated on Sep 11, 2023
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        The loan amount does not receive my bank account

        Address: Oragadam,kanchipuram dist.

        The amount has been not disbursed yet.even the mpokket says the amount has been disbursed...please solve this issue
        .. immediately...
        +2 photos
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        Vm21
        Jul 10, 2022
        Sep 11, 2023
        This thread was updated on Sep 11, 2023
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        Resolved

        The Loan Amount is 2000, Repayment was Done On-Time But the Mpokket didn't update the Proper Loan Account Data To Cibil . In Cibil Report Still Shows the Loan Account is Active.After the Dispute raised with Cibil.They Said the Mpokket Didn't give the Correct Loan Account Data, Thus Why the Credit Decreased by the Mpokket Information.

        Loan Account
        MK481762D2ID35891666
        Jul 21, 2023
        Complaint marked as Resolved 
        The Issues is Resloved
        Our team has spoken to you & we believe your concern has been resolved.
        Our team has spoken to you & we believe your concern has been resolved.
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          paulsanu77
          Jul 8, 2022
          Feb 13, 2024
          This thread was updated on Feb 13, 2024
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          Please accept my request mpokket team, writing this mail in a very severe and worst condition our place Assam (silchar) is badly affected by flood & severe rainfall over the past few days where there is no road as well as rail connectivity, communication is very poor, shortage of drinking water & no electricity for past few days, my only request is to please provide me 30% discount in penalty amount of the total loan so that i can repay the full amount now, it would be a great help if you provide some 30% discount in my total loan amount keeping in mind the above factors, as i am not in a position to repay the full amount ( including full interest) hoping to hear some positive reply as soon as possible.
          Mar 15, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 13, 2024
          mPokket Customer Care's response
          Please DM us your registered number explaining your issue in detail & we would certainly help you.
          Please DM us your registered number explaining your issue in detail & we would certainly help you.
          Please DM us your registered number explaining your issue in detail & we would certainly help you.
          Please DM us your registered number explaining your issue in detail & we would certainly help you.
          Our team has spoken to you & we believe your concern has been resolved.
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            Nabi Hasan 19DEE052
            Jul 7, 2022
            Sep 19, 2023
            This thread was updated on Sep 19, 2023
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            Unblock my credit limit

            I have repay my all repayments but my credit limit is block. Plss unblock these limit...
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            Jaiswalsimran
            from Kolkata, West Bengal
            Jul 7, 2022
            Feb 13, 2024
            This thread was updated on Feb 13, 2024
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            Today morning i received call from mpokket team saying that he is from legal team and threatened me for life and defamation. I have taken loan and always paid earlier than the timeline however everyone faces some issue at some point of time I have asked the team to wait for few days and we will do the payment however the team said we can't wait need money now or sending goons to your house to defame and create scene within an hour. We 2 lady stays there. They are definitely not following any RBI guidelines According to my knowledge they can only send me legal documents and not 5 goons . I contacted the customer service team where they have promised me on call that they will put the collection activity on hold for 1 month however once i kept the call they whatsapp me they can't. These guys are not following RBI guidelines not keeping promises too. This is definitely life threatening kindly do something to help
            Mar 15, 2024
            Complaint marked as Resolved 
            Jul 07, 2022
            Updated by Jaiswalsimran
            Adding the number of the person who harrassed and threatened me [protected], [protected], [protected]
            Dec 07, 2022
            Updated by Jaiswalsimran
            Even though they will say they have taken the complaint seriously and various number of heads will call but still after few days they will start doing the same thing again
            Verified Support
            Feb 13, 2024
            mPokket Customer Care's response
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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              Pranav Shrivas
              Jul 7, 2022
              Feb 13, 2024
              This thread was updated on Feb 13, 2024
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              I am co- ordinating with the app from 1 year and continuously my limit was increased but this time I have not payed ammount of 11000 to which they are saying you have to pay 20000 with penalty or else someone will come to your home and deal with you
              Even forced by them I have paid 805 which my installment was 500 still they have called my father next day and given him stress
              Now he is in hospital bcz of this and they are continuing call then also.
              Mar 15, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 13, 2024
              mPokket Customer Care's response
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
              Hi valued mPokket user, we are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                Patils0484
                Jul 6, 2022
                Feb 13, 2024
                This thread was updated on Feb 13, 2024
                Resolved
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                Hello sir
                I took a LOAN from mpokket . As I was getting calls from employees and starting harassing me ... They used to blackmail me by calling all my relatives friends colleagues... Sooo i taught if paying it back .. so one of there employees asked me to pay full LOAN amount ... Soo that in future u won't have to pay a single penny to company... Sooo i have paid 8k in August 2020 ... I taught it's all over now ... But it's 2022 n i m settle getting calls from pocket regarding payment n all ... As I have cleared all my dues ... They are using very abusive words in me .. they are scolding my mom sister father n elder brother ... I want to kill those mpokket ### ... Just need a way ... Sooo i need ua help
                Thank you
                Mar 15, 2024
                Complaint marked as Resolved 
                Jul 06, 2022
                Updated by Patils0484
                Hello sir
                I took a LOAN from mpokket . As I was getting calls from employees and starting harassing me ... They used to blackmail me by calling all my relatives friends colleagues... Sooo i taught if paying it back .. so one of there employees asked me to pay full LOAN amount ... Soo that in future u won9;t have to pay a single penny to company... Sooo i have paid 8k in August 2020 ... I taught it9;s all over now ... But it9;s 2022 n i m settle getting calls from pocket regarding payment n all ... As I have cleared all my dues ... They are using very abusive words in me .. they are scolding my mom sister father n elder brother ... I want to kill those mpokket ### ... Just need a way ... Sooo i need ua help
                Thank you
                Verified Support
                Feb 13, 2024
                mPokket Customer Care's response
                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                Hi valued mPokket user, we are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                Please DM us your registered number explaining your issue in detail & we would certainly help you.
                Our team has spoken to you & we believe your concern has been resolved.
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                  A
                  Arbin Tamang
                  from Darjeeling, West Bengal
                  Jul 6, 2022
                  Mar 19, 2024
                  This thread was updated on Mar 19, 2024
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                  Address: Kolkata

                  I had requested for a loan today, after that I looked at the activity and saw the loan was approved and disbursed but I have not received money yet I went to FAQ to resolve to complain about my issue still no response, I also sent two three mails but no response it's been 4hours, I also tried to call their mpokket agent but getting busy many times please fix my problem I have not received money but loan is DISBURSED.
                  Apr 20, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 13, 2024
                  mPokket Customer Care's response
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Feb 13, 2024
                  Updated by Arbin Tamang
                  The amount was not disbursed but in the app it was showing already the amount is disbursed so regarding thtat I wrote a mail and that time only it was resolved in a few minutes or max 30 mins the amount was in my account so it's resolved./
                  Verified Support
                  Mar 19, 2024
                  mPokket Customer Care's response
                  Thanks for your confirmation & we believe your concern has been resolved.
                  Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                    Keshav Shandilya
                    Jul 5, 2022
                    Sep 22, 2023
                    This thread was updated on Sep 22, 2023
                    Resolved
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                    Resolved

                    Regarding NOC my loan

                    I have cleared all my overdues loan months back. Yet, they shown my overdue loan in my CIBIL and also they didn't give me NOC letter....
                    Helpful
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                    M
                    Manish Ansary
                    Jul 5, 2022
                    Feb 13, 2024
                    This thread was updated on Feb 13, 2024
                    Resolved
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                    Resolved

                    Address: Delhi

                    My Borrowing limit not Active please active my limit and change my device phone
                    Mar 15, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 13, 2024
                    mPokket Customer Care's response
                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                    Our team has spoken to you & we believe your concern has been resolved.
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                      RY City Expert
                      Jul 4, 2022
                      Feb 13, 2024
                      This thread was updated on Feb 13, 2024
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                      Address: Meham rohtak Haryana

                      Dear sir mai akk m pokket ka custumber hu my register no [protected] mere brrowing limit zero ho gya tha kuch din maine m pocket ka custumber care whats app p contact kiya usne bola ap F.d krwa lo eske liye 1040 rs paid krna hoga mai 1040 rs paid kr screen shot bhi send kr diya uske bad mere ko block kr diya uska whats app no chat history payment no pyment proff sb hai mere pas mai upload kr rha hu plaese solve my problem ok
                      Mar 15, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 13, 2024
                      mPokket Customer Care's response
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      Hi valued mPokket user, We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                      Hi valued mPokket user,

                      We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
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                        saurabh889822
                        Jul 3, 2022
                        Feb 13, 2024
                        This thread was updated on Feb 13, 2024
                        Resolved
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                        Resolved

                        Address: Fatehpur barabanki 225305

                        I paid my loan with paynalty amount but my loan is not paid in my cibil credit score and impact my account please cheack it
                        +1 photos
                        Mar 15, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 13, 2024
                        mPokket Customer Care's response
                        Our team has spoken to you & we believe your concern has been resolved.
                        Our team has spoken to you & we believe your concern has been addressed.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        Hi Saurabh,

                        Our team has spoken to you & we believe your concern has been addressed.
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                          YUVARAJ U
                          Jul 2, 2022
                          Feb 14, 2024
                          This thread was updated on Feb 14, 2024
                          Resolved
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                          Resolved

                          Address: 4/19 Mandeville Street karambakkam porur

                          Sir or madam I have be meet an accident
                          So I have not money money pay now and I
                          Wil pay with July 10 itself

                          So kindly request you should have take
                          Complaint now
                          Mar 16, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 14, 2024
                          mPokket Customer Care's response
                          Our team has spoken to you & we believe your concern has been resolved.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Our team has spoken to you & we believe your concern has been resolved.
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                            Paras Son
                            Jul 1, 2022
                            Sep 11, 2023
                            This thread was updated on Sep 11, 2023
                            Resolved
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                            Resolved

                            I Paras Soni took a loans from mpokket and paid them back on time but still mpokket is showing 3 loans due in my cibil due to which my credit score is affecting
                            +1 photos
                            Jul 31, 2023
                            Complaint marked as Resolved 
                            Issue resolved
                            Jul 01, 2022
                            Updated by Paras Son
                            The loan is not cleared by jalan chemical industry rather than paying my bills on time they are not clearing them on my cibil score
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            Our team has spoken to you & we believe your concern has been resolved.
                            Our team has spoken to you & we believe your concern has been resolved.
                            Issue resolved
                            Our team has spoken to you & we believe your concern has been resolved.
                            Our team has spoken to you & we believe your concern has been resolved.
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                              Vivek4446579
                              from Rayagada, Odisha
                              Jun 30, 2022
                              Feb 14, 2024
                              This thread was updated on Feb 14, 2024
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                              Resolved

                              I met with an accident earlier by which i was unable to pay my dues...now they charged an high interest...i am not going to pay the interest also i am not able to...so i am requesting you to waive off my interest so that I can total due and upcoming due at once...mpokket agent is also unreachable
                              Mpokket id - REF4578054
                              Mar 16, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 14, 2024
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Our team has spoken to you & we believe your concern has been resolved.
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                                Yogesh21yu
                                from Panchkula, Haryana
                                Jun 30, 2022
                                Feb 14, 2024
                                This thread was updated on Feb 14, 2024
                                Resolved
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                                Resolved

                                I have taken a loan from mpokket and half of which i have paid but they are calling on my father's mobile number instead of mine using abusive cheap word which is totaly disgusting even i have agreed to pay loan in coming days they continued calling on my father's number please help
                                Mar 16, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 14, 2024
                                mPokket Customer Care's response
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                                We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                                We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
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                                  dhanunjaya dhanush
                                  Jun 28, 2022
                                  Sep 11, 2023
                                  This thread was updated on Sep 11, 2023
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                                  Resolved

                                  Address: Hyderabad

                                  Hi Team,

                                  My name is Annpu Dhanunjaya - [protected] .I have cleared the loan with all the intrest at a time on Feb 17th, 2022.
                                  Please find the below attachments and kindly send the NOC from your end. Do the need full .
                                  +3 photos
                                  Jul 21, 2023
                                  Complaint marked as Resolved 
                                  It's resolved and I got noc
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Our team has spoken to you & we believe your concern has been resolved.
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