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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1271
Resolved
1235
Unresolved
36
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mPokket reviews & complaints page 46

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C
Chhayanka Talukdar
from Nalbari, Assam
Mar 7, 2022
Sep 19, 2023
This thread was updated on Sep 19, 2023
Resolved
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Resolved

Address: Nalbari

I paid an amount of 2200 as a repayment of my loan ID
MK4AA3613DID29663199 ...Amount was deducted but not updated
Sep 21, 2023
Complaint marked as Resolved 
Resolved
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
Our team has spoken to you & we believe your concern has been resolved
Our team has spoken to you & we believe your concern has been resolved.
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    A
    Anshuarj
    from Muzaffarpur, Bihar
    Mar 6, 2022
    Feb 23, 2024
    This thread was updated on Feb 23, 2024
    Resolved
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    Resolved

    Dear Sir/Mam
    I have taken loan from your company and was unable to pay because of medical emergency going with me till now and my phone number also lost so I didn't connect with you. i have email you several times that am ready to pay the principal amount please remove my late fees charges so i can pay easily but you not respond me on that and now you have sent me legal notice on my address which is not good as its fraud as every bank or nbfc remove late fees charges when customer wants to settlement or agrees to pay principal amount then why your company cant remove it.
    Feb 23, 2024
    Complaint marked as Resolved 
    Done
    Mar 06, 2022
    Updated by Anshuarj
    My Email ID [protected]@gmail.com
    Phone no. [protected]
    Verified Support
    Feb 23, 2024
    mPokket Customer Care's response
    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    Our team has spoken to you & we believe your concern has been resolved
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      N
      Nithin07@
      from Kannur, Kerala
      Mar 6, 2022
      Feb 23, 2024
      This thread was updated on Feb 23, 2024
      Resolved
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      Resolved

      Address: Mumbai

      I changed my phone number but I can't change it in mpokket app so I can't take loans
      Mar 27, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 23, 2024
      mPokket Customer Care's response
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
      We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
      We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
      Our team has spoken to you & we believe your concern has been resolved
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        D
        dinesh arraboina
        Mar 5, 2022
        Sep 29, 2023
        This thread was updated on Sep 29, 2023
        Resolved
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        Resolved

        Address: Hanumakonda konthuru ganda

        My mobile number is [protected] previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A
        Mar 5, 2022
        Complaint marked as Resolved 
        My mobile number is 9951671429 previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A
        Mar 05, 2022
        Updated by dinesh arraboina
        My mobile number is [protected] previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A please change my primary device
        We are happy to address and resolve your concern.
        My mobile number is [protected] previously I was using vivo1803 phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 4 days ..please approve my primay device as nokia c30
        Our team has spoken to you & we believe your concern has been resolved.
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        2 found this helpful
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          S
          Sonu140191
          from Gurugram, Haryana
          Mar 4, 2022
          Feb 23, 2024
          This thread was updated on Feb 23, 2024
          Resolved
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          Resolved

          Hello

          I had taken a loan from mpokket on 26 Dec 2021 and paid on 7 January 2022 but it is still showing in my CIBIL report. I already paid amount before date. Please take action quickly because it can affect my CIBIL report in future.
          Mar 27, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 23, 2024
          mPokket Customer Care's response
          Our team has spoken to you & we believe your concern has been resolved.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Our team has spoken to you & we believe your concern has been resolved.
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            N
            Nikita .shalu
            from Bengaluru, Karnataka
            Mar 4, 2022
            Feb 22, 2024
            This thread was updated on Feb 22, 2024
            Resolved
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            Resolved

            Received a legal notice and i m registring my complain in court ..as i was valuable customer i took loan of some amount and repay on time after that i lost my phone number and my phone and today after 1 and half year i recive a legal notice regarding payment with high interest charge kindly contact me ..if we can talk in person and i m going forward with all my right as i m a student and this is injustice to us..there are many people who is facing same as mine...kindly contact me through mail..
            Oct 30, 2023
            Complaint marked as Resolved 
            Mar 09, 2022
            Updated by Nikita .shalu
            I haven't heard from them they are only sending automated msg which is wasting my life and my mental situation...i already told them I wanna talk through mail becoz they guys continuously call on your number if i give them my number and mentally harrashed me ..which anyone can tell who is using mpocket...i shared all details and my problem bt they haven't move forward with any update.
            Mar 12, 2022
            Updated by Nikita .shalu
            They are continuously sending automated msg and asked me to contact them..while i asked them to contact and solve matter through email...bt they are neither proceedings in any ways or not give any kind o[censored]pdate or reply other than those automated msg ...
            Verified Support
            Sep 19, 2023
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been resolved.
            Verified Support
            Sep 29, 2023
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been resolved.
            Feb 22, 2024
            Updated by Nikita .shalu
            No this is not resolved
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Nikita .shalu's [Complaint's author] reply, Mar 3, 2023
            Where should I mail you there is no reply ..i mailed like 50 times on [email protected]
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            Please DM us your registered number & we would certainly help you.
            We have tried communicating with you however as we could not get in touch, please do let us know of a contactable number and proper time when we can call & speak to you.
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              N
              Nikita .shalu
              from Bengaluru, Karnataka
              Mar 4, 2022
              Feb 23, 2024
              This thread was updated on Feb 23, 2024
              Resolved
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              Resolved

              I have taken loan from mpocket and was genuine customer after sometime I lost my phone and number both and now they send me legal notice of 30k ...i m a student and can't pay this much amount ..kindly solve this issue as it is harrassing me ...
              Mar 27, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 23, 2024
              mPokket Customer Care's response
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Our team has spoken to you & we believe your concern has been resolved.
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                R
                Rajan Kaithal
                Mar 4, 2022
                Feb 23, 2024
                This thread was updated on Feb 23, 2024
                Resolved
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                Resolved

                Address: Kolkata

                No call no emails no msgs just introducing high penality.
                Mar 25, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 23, 2024
                mPokket Customer Care's response
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Our team has spoken to you & we believe your concern has been resolved.
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                  R
                  Rajan Kaithal
                  Mar 4, 2022
                  Jul 2, 2024
                  This thread was updated on Jul 2, 2024
                  Resolved
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                  Resolved

                  Penalty introducing day by day no call no solution from mpokket

                  Address: Kolkata

                  Hi i am using mpocket from last two year.
                  But from last two month they did not send any notification or any msg about repayment date and introducing highly charge....
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                  Kethantj
                  from Chittoor, Andhra Pradesh
                  Mar 3, 2022
                  Feb 23, 2024
                  This thread was updated on Feb 23, 2024
                  Resolved
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                  Resolved

                  Mpokket team created WhatsApp group with my family members and made my brothers photo video viral.and written DUFFER on his pic, which is uploaded on that group
                  Mpocket people have misused data.
                  Mpocket hacked contact and data and stole all the information,
                  He is disturbed mentally a lot, due to this he is not even going out and college to.
                  +2 photos
                  Feb 23, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 23, 2024
                  mPokket Customer Care's response
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  Our team has spoken to you & we believe your concern has been resolved.
                  Helpful
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                    O
                    Omkar Korulkar
                    Mar 3, 2022
                    Feb 23, 2024
                    This thread was updated on Feb 23, 2024
                    Resolved
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                    Resolved

                    Regarding a scam

                    I have taken a loan 5-6 time from mpokket app in 2018 and 2019 and i haf paid all the laons and then everything was cleared so i uninstalled the app. But now after 2-3 years a person from mpokket is calling and saying a person has mentioned your reference and had not paid the loan and i have not even heard the name of that person and they are calling again and again and trying to fraud me. I don't care even a bit but then too i should take...
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                    A
                    anishaaaa
                    from nagaon, Assam
                    Mar 2, 2022
                    Feb 23, 2024
                    This thread was updated on Feb 23, 2024
                    Resolved
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                    Resolved

                    Address: Kolkata
                    Website: mpokket

                    I actually requested for loan on mpokket but I haven't received the money yet in my account. I regularly get loan on it but this is the first time I am facing such issue and im really feeling bad. Please kindly look in the request. I requested for amount of 1000 and the app shows the loan hasbeen processed and even the email from the mpokket but why I don't know I haven't received money yet. Please check it
                    Was this information helpful?
                    I try them to connect with email but they are saying same thing that they had already paid me but i don't receive any money it more then a 6-7hour I don't receive any money
                    Mar 27, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 23, 2024
                    mPokket Customer Care's response
                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
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                      A
                      anishaaaa
                      from nagaon, Assam
                      Mar 2, 2022
                      Feb 23, 2024
                      This thread was updated on Feb 23, 2024
                      Resolved
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                      Resolved

                      Address: Kolkata

                      This thread was updated on Feb 3, 2022
                      I actually requested for loan on mpokket but I haven't received the money yet in my account. I regularly get loan on it but this is the first time I am facing such issue and im really feeling bad. Please kindly look in the request. I requested for amount of 1000 and the app shows the loan hasbeen processed and even the email from the mpokket but why I don't know I haven't received money yet. Please check it
                      Was this information helpful?I am sending emails but they are saying they allready paid me I don't get any money in my bank account
                      Mar 27, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 23, 2024
                      mPokket Customer Care's response
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
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                        A
                        Ashokkmri
                        Feb 28, 2022
                        Feb 23, 2024
                        This thread was updated on Feb 23, 2024
                        Resolved
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                        Resolved

                        Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

                        Mpocket team is calling my family members and made my photo video viral.
                        Mpocket people have misused my data.
                        Mpocket hacked my contact and data and stole all the information
                        +3 photos
                        Mar 26, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 23, 2024
                        mPokket Customer Care's response
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                          Feb 26, 2022
                          Sep 29, 2023
                          This thread was updated on Sep 29, 2023
                          Resolved
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                          Resolved

                          Respected sir, im dr sunil kamble. on my cibil score shows two unknown loans one is IVL finance ltd and the other is Mpokket finance ltd. both loans were not brought by me. someone is using my pan no and creating this issue. because of this I'm facing an issue with my cibil score.
                          my cibil score was reduced to 660 from 850.
                          kindly solve this issue.
                          im hereby attaching pic of that finance detail.

                          Mpokket Financial Services Pvt Ltd
                          PERSONAL LOAN
                          CRBD4261E9ID25338494
                          +2 photos
                          Oct 30, 2023
                          Complaint marked as Resolved 
                          Verified Support
                          Sep 29, 2023
                          mPokket Customer Care's response
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Please DM us your registered number & we would certainly help you.
                          Please DM us your registered number & we would certainly help you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                            GAURAV bilgaye
                            from Amravati, Maharashtra
                            Feb 24, 2022
                            Feb 23, 2024
                            This thread was updated on Feb 23, 2024
                            Resolved
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                            Resolved

                            For making my mental health byond hell..i dont want to live anymore. I dont have a mental peace now. My position in in society is so bad because of mpokket peoples.. Please give me justice and take strict action.. Mybe I am not there when this thing will happn. But m sure you will do something.. +[protected] this is the mobile number who is giving me threat. His name is Abhishek
                            Mar 26, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 23, 2024
                            mPokket Customer Care's response
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            We are here to assist in every way possible and would request you to shed such thoughts, as we believe that there is nothing which cannot be resolved. We request you to DM us your registered number and we will get in touch promptly to resolve your issue.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            Please DM us your registered number & we would certainly help you.
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                              T
                              Towseef Bashir
                              Feb 23, 2022
                              Aug 27, 2023
                              This thread was updated on Aug 27, 2023
                              Resolved
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                              Resolved

                              Dear sir/ ma'am
                              My name is Towseef Bashir. I belong to the UT of J & K. I have been getting harrasing and threatening calls from the Mpokket correspondents over the period of one year and have been threatened with case filling and criminal action by the agents. My family, relatives and friends are getting abusive calls from the company agents seeking loan repayment which i borrowed in 2020 but couldn't repay due to lockdown curbs and the very high interest rate. They are charging me about 15000 interest which is nearly twice the loan amount. I asked to pay the loan in installments but the agents have been abusive and are continuously threatening and defaming me everywhere. I understand that the financial system cannot be of such a filthy stature to call someone's mother and ask her to sell her jewellery and threatening her with criminal action otherwise. I have been expelled from my home due to the repeated abuse and harrasment that my family has to face. Kindly intervene and help me. I am helpless against their repeated abuse. I am a student and financially dependent on other people's givings. Please help me. These people are pushing me towards suicide. Please sir. Wave them off of my head.
                              Regards
                              Towseef Bashir
                              Sep 29, 2023
                              Complaint marked as Resolved 
                              Feb 23, 2022
                              Updated by Towseef Bashir
                              Email: [protected]@gmail.com

                              Verified Support
                              Aug 27, 2023
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Verified Support
                              Aug 27, 2023
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                              We would certainly get in touch with you & resolve your concern.
                              We would certainly get in touch with you & resolve your concern.
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                pranay18
                                Feb 18, 2022
                                Aug 27, 2023
                                This thread was updated on Aug 27, 2023
                                Resolved
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                                Resolved

                                HI all i repayed my loan amount on 9-11-21, and closed my account. And now they are calling and messaging me that i have taken loan and want to pay the loan amount of 12000. But i havent taken any loans and they are harrasing me to pay the amount. So please resolve this issue.
                                Aug 29, 2023
                                Complaint marked as Resolved 
                                Please DM us your registered number & we would certainly help you.
                                pranay18's [Complaint's author] reply, Feb 20, 2022
                                7780595541
                                Swapnillex12's reply, Feb 25, 2022
                                I'm also facing the same issue .i.e. The amount is disbursed but not credited to my account . my contact - 6200857540
                                We would certainly get in touch with you & resolve your concern.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                Hi Pranay,

                                Our team has spoken to you & we believe your concern has been resolved. Therefore, we would request you to mark the complaint as resolved.
                                Our team has spoken to you & we believe your concern has been resolved.
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                                  mabbu manikanta
                                  Feb 16, 2022
                                  Feb 23, 2024
                                  This thread was updated on Feb 23, 2024
                                  Resolved
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                                  Resolved

                                  In order to get loan from mpokket app i just installed it and just signed in, even KYC also not completed. From the next minute i am receiving calls frequently but no one is responding.
                                  Kindly get me rid of that calls and I don't want any loan from mpokket. So just don't call me again.
                                  Mar 27, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 23, 2024
                                  mPokket Customer Care's response
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
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                                    Feb 16, 2022
                                    Feb 23, 2024
                                    This thread was updated on Feb 23, 2024
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                                    Mental harassment been done by MPokket

                                    Hi mPokket Team. I have never taken any loan nor my Son. My Son is just 3 years old. I keep getting an SMS and calls that my Son Jaggananth Dilip Kumar has taken a loan and has provided my mobile as a reference number ([protected]). If you guys have a recording please send that to me on the reference check call I have agreed I know this person. I didn't even know its a fake trick to pull out money from random persons as fake claim or someone...
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