Claimed

mPokket Complaints & Reviews

4.9
Updated: Dec 31, 2025
Complaints 1286
Resolved
1254
Unresolved
32
Contacts

File a complaint to mPokket

Having problems with mPokket?

File a complaint and get it resolved by mPokket customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

mPokket reviews & complaints page 46

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
MahtabHL
Apr 2, 2022
Sep 22, 2023
This thread was updated on Sep 22, 2023
Resolved
Report
Copy
Resolved

Loan Amount not credited

I have submitted two loan requests of Rs.2000 and it's approved and I've received sanction letter also but amount not credited in my bank account. I've mailed a couple of times but no response received from mpokket team. Customer care centre disconnects call automatically stating that agents aru busy.

Screenshot and sanctioned letter attached for your reference....
Helpful
3 other people found this review helpful
3 found this helpful
3 Comments
Report
Copy
B
Bhagat7
Mar 31, 2022
Sep 22, 2023
This thread was updated on Sep 22, 2023
Resolved
Report
Copy
Resolved

Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Website: mpokket.in

I requested for 3 loans of 1000 at 1-2 am on 30th March but no loan got credited to my paytm account, Two loans are showing as processed and one is still yet to disburs, I have attached that screenshots. My Registered mobile number is [protected].

I asked paytm customer care, they checked and said that no such transactions took place so amount is not credited I want you to please either credit the amount or mark the loan as failed . i have attached the account Statement.

I request you to please reply with resolution as I haven't got reply for my previous email to [protected]@mpokket.com so I want them to kindly reply Fast with good resolution I need my money back. My bank account number is[protected] and
IFSC code is PYTM0123456.
Apr 7, 2022
Complaint marked as Resolved 
Resolved
We are happy to address and resolve your concern
We are happy to address and resolve your concern
Our team has spoken to you & we believe your concern has been resolved.
Helpful
2 other people found this review helpful
2 found this helpful
3 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    akyno1
    from Lucknow, Uttar Pradesh
    Mar 31, 2022
    Sep 22, 2023
    This thread was updated on Sep 22, 2023
    Resolved
    Report
    Copy
    Resolved

    Below is my details

    Abhishek Kumar Yadav
    [protected]@gmail.com

    i have paid my all loans, but its still showing outstanding/Pending while checking my Credit score, my credit score going down day by day,

    Mpokket is fraud, never took loan from them.

    please do needful.
    Oct 23, 2023
    Complaint marked as Resolved 
    Verified Support
    Sep 19, 2023
    mPokket Customer Care's response
    Our team has spoken to you & we believe your concern has been resolved.
    Verified Support
    Sep 22, 2023
    mPokket Customer Care's response
    Our team has spoken to you & we believe your concern has been resolved.
    Helpful
    4 other people found this review helpful
    4 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ar.Ashwin
      Mar 30, 2022
      Feb 23, 2024
      This thread was updated on Feb 23, 2024
      Resolved
      Report
      Copy
      Resolved

      Hello,

      I had requested for a loan of Rs. 960 on 30-Mar-2022. The loan disbursal status in my app is displayed as ‘Disbursed’. I request you to please resolve the issue as the amount is not credited to my bank account.

      Reference Loan ID[protected]
      phone - [protected]
      Feb 23, 2024
      Complaint marked as Resolved 
      Issue resolved
      Verified Support
      Feb 23, 2024
      mPokket Customer Care's response
      Our team has spoken to you & we believe your concern has been resolved.
      Our team has spoken to you & we believe your concern has been resolved.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        A.jay
        Mar 27, 2022
        Apr 5, 2024
        This thread was updated on Apr 5, 2024
        Resolved
        Report
        Copy
        Resolved

        Address: Kolkatta
        Website: Www.mpokket.com

        M pokket company me and my contact list daily harrasment and mentally torture daily. I will complaint against in the cybercrime and police or court
        May 6, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 23, 2024
        mPokket Customer Care's response
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Feb 25, 2024
        Updated by A.jay
        Dear madam, i have taken a loan of 9000 rupees in an emergency situation and due to some financial problems i was unable to pay at that time.. Now I have enough amount to my total principal amount but with the late fines the loan amount is approx 31000 now.. Please i am requesting to remove the late fines and i can able to pay the due amount. Kindly understand my situation
        Verified Support
        Apr 05, 2024
        mPokket Customer Care's response
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Our team has spoken to you & we believe your concern has been resolved.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sunder Chaitanya
          Mar 25, 2022
          Feb 23, 2024
          This thread was updated on Feb 23, 2024
          Resolved
          Report
          Copy
          Resolved

          Deletion of m pokket account

          I want to delete my m pokket account permanently...
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          R
          Rahul0928
          from Jaipur, Rajasthan
          Mar 19, 2022
          Feb 23, 2024
          This thread was updated on Feb 23, 2024
          Resolved
          Report
          Copy
          Resolved

          Address: Kolkata

          I have taken loans many a times from mPokket and paid the dues before time. However, I lost my job due to pandemic and was unable to clear my loan amount on time and I am suffering with financial issues. Therefore I request mpokket to grant some more time to pay. I am looking for job to clear the dues.

          Thanks and regards
          Mar 27, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 23, 2024
          mPokket Customer Care's response
          Our team has spoken to you & we believe your concern has been resolved.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Our team has spoken to you & we believe your concern has been resolved.
          Helpful
          Found this helpful?
          4 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sukhdev Sah
            Mar 19, 2022
            Sep 21, 2023
            This thread was updated on Sep 21, 2023
            Resolved
            Report
            Copy
            Resolved

            Address: Village Hissar District Madhubani Bihar

            Unlock my credit limit my credit limit is 0 so and my personal profile is pending and edit my profile so you help me
            Oct 22, 2023
            Complaint marked as Resolved 
            Verified Support
            Sep 19, 2023
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been resolved.
            Verified Support
            Sep 21, 2023
            mPokket Customer Care's response
            Hi Sukhdev,

            Our team has spoken to you & we believe your concern has been resolved.
            Please DM us your registered number & we would certainly help you.
            Please DM us your registered number & we would certainly help you.
            Kindly unlock my credit limit
            My registered mobile number [protected] please unlock my credit limit
            Hii team I'm using mppoket from one years. I took a loan before and due to some financial condition I were unable to pay on time due to which my credit limit got zero . I request you to please increase and unblock my credit limit so that I can take a fresh loan from your application

            Thanks and Regards
            Phone Number=[protected]
            Email= [protected]@gmail.com
            Sir m pocket is unbalck [protected] mobile number
            Helpful
            10 other people found this review helpful
            10 found this helpful
            6 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nisal
              Mar 18, 2022
              Feb 23, 2024
              This thread was updated on Feb 23, 2024
              Resolved
              Report
              Copy
              Resolved

              Address: Peediyekkalparambu, GCDA colony, Mannam, North paravur

              I am NISAL, i got several loans from Mpokket. But when I applied for a personal loan the data showing i have pending loan from Mpokket. So kindly help me to solve this isse
              Mar 26, 2024
              Complaint marked as Resolved 
              Mar 18, 2022
              Updated by Nisal
              I didn't get any call or mail regarding this problem. Issue is not resolved till now
              Verified Support
              Feb 23, 2024
              mPokket Customer Care's response
              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Our team has spoken to you & we believe your concern has been resolved.
              Helpful
              Found this helpful?
              4 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Jas_m
                Mar 16, 2022
                Feb 23, 2024
                This thread was updated on Feb 23, 2024
                Resolved
                Report
                Copy
                Resolved

                How can i remove my unverified bank account from mPocket?
                Mar 25, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 23, 2024
                mPokket Customer Care's response
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Please DM us your registered number & we would certainly help you.
                Our team has spoken to you & we believe your concern has been resolved.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                3 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  karthikeyan0503
                  Mar 13, 2022
                  Feb 23, 2024
                  This thread was updated on Feb 23, 2024
                  Resolved
                  Report
                  Copy
                  Resolved

                  My self karthikeyan from nagercoil .i take loan from mpokket application .last one year i pay correct time .before month i did not pay my loan amount (due to got bike accident ) . so i miss my phone and sim also .
                  now only recovery to home .he threating my parents and relatives numbers
                  pls help me
                  Mar 26, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 23, 2024
                  mPokket Customer Care's response
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Our team has spoken to you & we believe your concern has been resolved.
                  Helpful
                  Found this helpful?
                  4 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Deepak solsandhya
                    Mar 12, 2022
                    Sep 21, 2023
                    This thread was updated on Sep 21, 2023
                    Resolved
                    Report
                    Copy
                    Resolved

                    Alternate mobile number change

                    Address: Karanj Tarana ujjain mp

                    I want to change my alternate mobile number by mistake i put wrong alternate mobile number...
                    Helpful
                    24 other people found this review helpful
                    24 found this helpful
                    1 Comment
                    Report
                    Copy
                    A
                    adit raj Singh
                    Mar 12, 2022
                    Feb 23, 2024
                    This thread was updated on Feb 23, 2024
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 9, buttler road dalibagh near ganna sasthan

                    Please help me I am Student I borrow 5000 but penalty 13000 I pay please help me I tell us agent please penalty remove I pay borrow amount only
                    Mar 27, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 23, 2024
                    mPokket Customer Care's response
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Please DM us your registered number & we would certainly help you.
                    Our team has spoken to you & we believe your concern has been resolved
                    Helpful
                    Found this helpful?
                    4 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SURESHADITHAN
                      from Bengaluru, Karnataka
                      Mar 11, 2022
                      Feb 23, 2024
                      This thread was updated on Feb 23, 2024
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Vembangudi East, Keeramangalam Post Aranthangi

                      Hi I have paid all the loan amount before 1 month but still I am not getting NOC form.. still status are active in cibil report... Please update as soon as possible
                      Mar 27, 2024
                      Complaint marked as Resolved 
                      Mar 11, 2022
                      Updated by SURESHADITHAN
                      Hi I have paid all the loan amount before 1 month but still I am not getting NOC form.. still status are active in cibil report... Please update as soon as possible

                      Verified Support
                      Feb 23, 2024
                      mPokket Customer Care's response
                      Our team has spoken to you & we believe your concern has been resolved
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      Our team has spoken to you & we believe your concern has been resolved
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Harsh2464
                        from Indore, Madhya Pradesh
                        Mar 8, 2022
                        Feb 23, 2024
                        This thread was updated on Feb 23, 2024
                        Resolved
                        Report
                        Copy
                        Resolved

                        I took my loan amount 8000
                        I have an accident
                        So i am not able to pay this time
                        Mar 25, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 23, 2024
                        mPokket Customer Care's response
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Please DM us your registered number & we would certainly help you.
                        Our team has spoken to you & we believe your concern has been resolved
                        Helpful
                        Found this helpful?
                        4 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          Chhayanka Talukdar
                          from Nalbari, Assam
                          Mar 7, 2022
                          Sep 19, 2023
                          This thread was updated on Sep 19, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Nalbari

                          I paid an amount of 2200 as a repayment of my loan ID
                          MK4AA3613DID29663199 ...Amount was deducted but not updated
                          Sep 21, 2023
                          Complaint marked as Resolved 
                          Resolved
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Our team has spoken to you & we believe your concern has been resolved
                          Our team has spoken to you & we believe your concern has been resolved.
                          Helpful
                          Found this helpful?
                          5 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anshuarj
                            from Muzaffarpur, Bihar
                            Mar 6, 2022
                            Feb 23, 2024
                            This thread was updated on Feb 23, 2024
                            Resolved
                            Report
                            Copy
                            Resolved

                            Dear Sir/Mam
                            I have taken loan from your company and was unable to pay because of medical emergency going with me till now and my phone number also lost so I didn't connect with you. i have email you several times that am ready to pay the principal amount please remove my late fees charges so i can pay easily but you not respond me on that and now you have sent me legal notice on my address which is not good as its fraud as every bank or nbfc remove late fees charges when customer wants to settlement or agrees to pay principal amount then why your company cant remove it.
                            Feb 23, 2024
                            Complaint marked as Resolved 
                            Done
                            Mar 06, 2022
                            Updated by Anshuarj
                            My Email ID [protected]@gmail.com
                            Phone no. [protected]
                            Verified Support
                            Feb 23, 2024
                            mPokket Customer Care's response
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            Our team has spoken to you & we believe your concern has been resolved
                            Helpful
                            Found this helpful?
                            4 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nithin07@
                              from Kannur, Kerala
                              Mar 6, 2022
                              Feb 23, 2024
                              This thread was updated on Feb 23, 2024
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Mumbai

                              I changed my phone number but I can't change it in mpokket app so I can't take loans
                              Mar 27, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 23, 2024
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
                              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
                              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
                              Our team has spoken to you & we believe your concern has been resolved
                              Helpful
                              Found this helpful?
                              4 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                dinesh arraboina
                                Mar 5, 2022
                                Sep 29, 2023
                                This thread was updated on Sep 29, 2023
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Hanumakonda konthuru ganda

                                My mobile number is [protected] previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A
                                Mar 5, 2022
                                Complaint marked as Resolved 
                                My mobile number is 9951671429 previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A
                                Mar 05, 2022
                                Updated by dinesh arraboina
                                My mobile number is [protected] previously I was using redmi note 7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A please change my primary device
                                We are happy to address and resolve your concern.
                                My mobile number is [protected] previously I was using vivo1803 phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 4 days ..please approve my primay device as nokia c30
                                Our team has spoken to you & we believe your concern has been resolved.
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                3 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sonu140191
                                  from Gurugram, Haryana
                                  Mar 4, 2022
                                  Feb 23, 2024
                                  This thread was updated on Feb 23, 2024
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hello

                                  I had taken a loan from mpokket on 26 Dec 2021 and paid on 7 January 2022 but it is still showing in my CIBIL report. I already paid amount before date. Please take action quickly because it can affect my CIBIL report in future.
                                  Mar 27, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 23, 2024
                                  mPokket Customer Care's response
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit