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mPokket Complaints & Reviews

mpokket.com
4.9
Updated: Nov 24, 2025
Complaints 1271
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1235
Unresolved
36
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mPokket reviews & complaints page 50

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A
ajeek
Nov 20, 2021
Mar 4, 2024
This thread was updated on Mar 4, 2024
Resolved
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No option to delete data / account.

Address: Kolkata, west bengal
Website: mpokket.in

This company collects a huge amount of data from the users mobile. Contacts, sms, device information, installed apps, etc. They can use this information to identify your relatives and contact them. Their customer service is pathetic. They don't take calls when we call them. But they will reach you in minutes to harass and call you. They must provide an option to delete all the data they collected and deregister from the company if a user...
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Nik1791999
from Amravati, Maharashtra
Nov 20, 2021
Sep 22, 2023
This thread was updated on Sep 22, 2023
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Address: West bengal

I am constantly in touch with the agent of the company but they are calling my relatives and sending my loan details and agreement to them without my consent.
Aug 19, 2023
Complaint marked as Resolved 
Resolved
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complain about them to RBI about there misconduct with all the proof you have at https://cms.rbi.org.in/cms/indexpage.html#eng
Reply
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
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We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
Reply
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
Reply
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
Reply
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
Reply
Our team has spoken to you & we believe your concern has been resolved.
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    K
    Kapil Mahto
    Nov 19, 2021
    Mar 4, 2024
    This thread was updated on Mar 4, 2024
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    Address: Kanjkiro, Bokaro, Jharkhand

    I had paid full pement with interest one month before, but till now my civil was not clear, when i mail to mpokket support they asking civil report, that also i had given but they are telling rubish language please don't do like this of any one civil. I am not happy with mpokket family.
    Apr 5, 2024
    Complaint marked as Resolved 
    Verified Support
    Mar 04, 2024
    mPokket Customer Care's response     Our team has spoken to you & we believe your concern has been addressed.
    View replies
    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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    Our team has spoken to you & we believe your concern has been resolved.
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    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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      Sahil Verma_LE 210
      Nov 19, 2021
      Sep 29, 2023
      This thread was updated on Sep 29, 2023
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      Address: S/O ganga ram teh balh luhakhar, mandi

      Yl.. I hv complate your loan amount why in civil score showing loan amount in my pocket this will decresing my credit score please remove my loan i hv cleared it...
      Oct 30, 2023
      Complaint marked as Resolved 
      Verified Support
      Sep 22, 2023
      mPokket Customer Care's response       Our team has spoken to you & we believe your concern has been resolved.
      Verified Support
      Sep 29, 2023
      mPokket Customer Care's response       Our team has spoken to you & we believe your concern has been resolved.
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      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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        Z
        Zafar Ahmad123
        from Bettiah, Bihar
        Nov 13, 2021
        Sep 22, 2023
        This thread was updated on Sep 22, 2023
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        There are no changes of my loan closing account status
        Loan payment is done on August 16 but it's not closed yet
        I'm complain again and again
        But u don't take any action
        And also i complaint on cibil department
        My cibil score is down this reason is your mpokket apps
        +1 photos
        Jul 25, 2023
        Complaint marked as Resolved 
        My issue was resolved
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        We have tried communicating with you, however, as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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        Please do let us know of a proper time when we can call & speak to you.
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        We have tried communicating with you, however, as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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        Our team has spoken to you & we believe your concern has been resolved.
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        My issues was resolved
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        Our team has spoken to you & we believe your concern has been resolved.
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          J
          Jithin_krishnan
          from ALAPPUZHA, Kerala
          Nov 10, 2021
          Mar 4, 2024
          This thread was updated on Mar 4, 2024
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          Address: PS SRIJAN CORPORATE PARK, TOWER 1,12th floor, Unit No.-1204,2,EP& GP, SECTOR V, BIDHANNAGAR, KOLKATA, WEST BENGAL 700091
          Website: mpokket.in

          Showing some errors now i don't want any loan but submitted my details in Mpocket app now i want to delete my account permanently because of my privacy issues..
          +1 photos
          Apr 5, 2024
          Complaint marked as Resolved 
          Verified Support
          Mar 04, 2024
          mPokket Customer Care's response           We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
          View replies
          Please DM us your registered number & we would certainly help you.
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          Please DM us your registered number & we would certainly help you.
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          Please DM us your registered number & we would certainly help you.
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          Please DM us your registered number & we would certainly help you.
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            K
            kiransamatha.kumar
            Nov 9, 2021
            Mar 4, 2024
            This thread was updated on Mar 4, 2024
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            I have taken loan from you, i want to pay my all loans and please help me with links, i have lost phone and covid attacked us, so i could not pay any loans i took till now, if you help me i will pay loans, i already in loss of all the money for hospitals, just remove interest and penalties on all loans and send link for each loan every monday morning i will repay actual, its my humble request to you, thank you

            Regards,
            kiransamatha.[protected]@gmail.com
            Apr 5, 2024
            Complaint marked as Resolved 
            Verified Support
            Mar 04, 2024
            mPokket Customer Care's response             We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            View replies
            Please DM us your registered number & we would certainly help you.
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            Please DM us your registered number & we would certainly help you.
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            Please DM us your registered number & we would certainly help you.
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            Please DM us your registered number & we would certainly help you.
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            Please DM us your registered number & we would certainly help you.
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            Our team has spoken to you & we believe your concern has been resolved.
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              1.5 M views
              Nov 9, 2021
              Mar 4, 2024
              This thread was updated on Mar 4, 2024
              Resolved
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              Address: Kolkata.
              Website: Instant loan app

              I took loans from mpokket during lockdown and currently not having money to pay .. my loans have increased to 21000 rs and they are harrassing me and calling all my contacts. And saying everything. They are not maintaing privacy and interest too high..i also requested that i will pay 10% more than i took they are not ready ..
              +1 photos
              Apr 5, 2024
              Complaint marked as Resolved 
              Verified Support
              Mar 04, 2024
              mPokket Customer Care's response               Please DM us your registered number explaining your issue in detail & we would certainly help you.
              View replies
              complain about them to RBI about there misconduct with all the proof you have at https://cms.rbi.org.in/cms/indexpage.html#eng they do lot of misconduct by copying your personal information using the against you.
              Reply
              We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
              Reply
              We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
              Reply
              We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
              Reply
              We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
              Reply
              Our team has spoken to you & we believe your concern has been resolved.
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                J
                Juvvala Suresh
                Nov 7, 2021
                Mar 4, 2024
                This thread was updated on Mar 4, 2024
                Resolved
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                I have already paid all my loans then to it shows active on my cibil report till now and its been more than 6 months and i called the team but didn't received any message from team. Now I loss my job due to these active loans, how can I resolve this
                Apr 5, 2024
                Complaint marked as Resolved 
                Verified Support
                Mar 04, 2024
                mPokket Customer Care's response                 Our team has spoken to you & we believe your concern has been addressed.
                View replies
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                Reply
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                Reply
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                Reply
                Our team has spoken to you & we believe your concern has been resolved.
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                Our team has spoken to you & we believe your concern has been resolved.
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                Our team has spoken to you & we believe your concern has been resolved.
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                  A
                  athirajul iashwanth
                  from Warangal, Andhra Pradesh
                  Nov 6, 2021
                  Mar 4, 2024
                  This thread was updated on Mar 4, 2024
                  Resolved
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                  Resolved

                  I have taken a loan amount in lockdown and i am not able to make payment due to losses of my job. i took 10000 rs and after they want 21khaey are saying 56% waver in interest (iam asking to send my lone details adni intrest ammount details on mail but they are not sending mail and the are saying check in app but with out any informaion they are calling my contact list) the loan intrest is higher then others. they are calling my parents and and my contacts list says that they will arrive at home for recovery . kindly help
                  Apr 5, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Mar 04, 2024
                  mPokket Customer Care's response                   We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                  View replies
                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                  Reply
                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                  Reply
                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                  Reply
                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologies in case you had any issues. Please DM us your registered number & we would certainly help you.
                  Reply
                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologies in case you had any issues. Please DM us your registered number & we would certainly help you.
                  Reply
                  Our team has spoken to you & we believe your concern has been resolved.
                  Reply
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                  8 other people found this review helpful
                  8 found this helpful
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                    T
                    TechNO Priya
                    Nov 5, 2021
                    Mar 4, 2024
                    This thread was updated on Mar 4, 2024
                    Resolved
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                    Resolved

                    Fake call

                    Address: Mumbai

                    From morning, we getting call that some govind take 12k loans and give our no. And they calling us repeatedly...
                    Helpful
                    5 other people found this review helpful
                    5 found this helpful
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                    F
                    Fuchu1233
                    Nov 3, 2021
                    Mar 4, 2024
                    This thread was updated on Mar 4, 2024
                    Resolved
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                    Resolved

                    Address: Magurakhood,malda,732128

                    Credited to bank account
                    I took a loan. The app is showing loan is approved but not yet credited to my account. Kindly take some actions. Its urgent.
                    Unique Loan ID No.: MKF38C6144ID24940216
                    Please help us urgent
                    +1 photos
                    Apr 5, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Mar 04, 2024
                    mPokket Customer Care's response                     We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                    View replies
                    Our team has spoken to you & we believe your concern has been resolved
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                    Our team has spoken to you & we believe your concern has been resolved
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                    Our team has spoken to you & we believe your concern has been resolved
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                    Our team has spoken to you & we believe your concern has been resolved
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                    Our team has spoken to you & we believe your concern has been resolved
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                    Our team has spoken to you & we believe your concern has been resolved.
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                      Sushmita Nandekar
                      Nov 2, 2021
                      Sep 22, 2023
                      This thread was updated on Sep 22, 2023
                      Resolved
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                      Resolved

                      I have applied for a loan in this app the loan amount has been disbursed but i haven't received in my bank account so please help me
                      Aug 10, 2023
                      Complaint marked as Resolved 
                      Issue resolved
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                      Our team has spoken to you & we believe your concern has been resolved
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                      Our team has spoken to you & we believe your concern has been resolved
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                        aryanraja
                        Nov 1, 2021
                        Mar 4, 2024
                        This thread was updated on Mar 4, 2024
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                        Resolved

                        I actually requested for loan on mpokket but I haven't received the money yet in my account. I regularly get loan on it but this is the first time I am facing such issue and im really feeling bad. Please kindly look in the request.
                        +1 photos
                        Apr 5, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Mar 04, 2024
                        mPokket Customer Care's response                         Please DM us your registered number & we would certainly help you.
                        View replies
                        Please DM us your registered number & we would certainly help you.
                        Reply
                        Please DM us your registered number & we would certainly help you.
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                        Please DM us your registered number & we would certainly help you.
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                        Please DM us your registered number & we would certainly help you.
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                          R
                          Rahul Kumar Singh_GLA
                          from Mathura, Uttar Pradesh
                          Nov 1, 2021
                          Mar 4, 2024
                          This thread was updated on Mar 4, 2024
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                          Resolved

                          I received a call in afternoon and the executive told he is from Mpokket and then he asked me to pay a loan amount of 10000 which was taken by one of my college mate to whom i even not know properly.

                          They are saying you are loan guarantor and you need to pay on his behalf.

                          How in the world this could happen? it is affecting me mentally and i am not able to proceed to my work.

                          Contact no. [protected]
                          Apr 5, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Mar 04, 2024
                          mPokket Customer Care's response                           We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          View replies
                          complain about them to RBI about there misconduct with all the proof you have at https://cms.rbi.org.in/cms/indexpage.html#eng
                          Reply
                          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                          Reply
                          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                          Reply
                          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                          Reply
                          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                          Reply
                          Our team has spoken to you & we believe your concern has been resolved.
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                            Milly Das
                            Oct 31, 2021
                            Mar 4, 2024
                            This thread was updated on Mar 4, 2024
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                            Resolved

                            RePayment Issues - Students.....!!!

                            Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India - 700091

                            Respected Sir/Madam,

                            This Is To Bring To Your Notice That I Have Successfully RePaid Your Loan ID :- MKD61461F7ID22438318 Of Total Amount Of Rs.2241.55/-... The Said Amount Has Been Successfully Debited From The Bank Account Including That Along With Convenience Charges Plus GST But Still It Is Showing In Yours mPokket Loan Application That Loan RePayment Has Been Failed... Bank Transactions ScreenShot And Bank Debit Amount...
                            +2 photos
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                            Nithin97
                            Oct 30, 2021
                            Mar 4, 2024
                            This thread was updated on Mar 4, 2024
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                            Resolved

                            Address: Kolkata, West Bengal, India, 700001
                            Website: MPokket.com

                            I took loan from mPokket. They charged very high interest. I will pay them but I can only pay monthly 4000 only
                            Apr 5, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Mar 04, 2024
                            mPokket Customer Care's response                             We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            View replies
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            Reply
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            Reply
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            Reply
                            We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                            Reply
                            Our team has spoken to you & we believe your concern has been resolved.
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                            Our team has spoken to you & we believe your concern has been resolved.
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                              Amrutha unachagi
                              Oct 29, 2021
                              Mar 4, 2024
                              This thread was updated on Mar 4, 2024
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                              Resolved

                              Address: Bangalore

                              I have paid my due before the due date but in status its showing there is an due
                              Loan id:MKD5C96119ID21401203
                              Transaction id T2110291747491777374961
                              Please check once and update
                              Apr 5, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 04, 2024
                              mPokket Customer Care's response                               We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              View replies
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                              Please do let us know of a proper time when we can call & speak to you.
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                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                              Our team has spoken to you & we believe your concern has been resolved.
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                              Our team has spoken to you & we believe your concern has been resolved. Kindly mark the complaint as resolved.
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                                C
                                Cpyogi
                                from Deoli, tonk, Maharashtra
                                Oct 29, 2021
                                Mar 4, 2024
                                This thread was updated on Mar 4, 2024
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                                Address: Deoli tonk

                                Sir mere phone me app work ni kr rha hai or na hi dusre device me permission de rha hai sir muje loan ki jrurt h urgent diwali aa rhi hai sahi se nikl jayegi sir dekho loan dilao ap koi link bhjo jisse me loan recive kr saku plzzz apki badi mehrbani hogi my nub. [protected]
                                Apr 5, 2024
                                Complaint marked as Resolved 
                                Oct 29, 2021
                                Updated by Cpyogi                                 [protected]
                                Verified Support
                                Mar 04, 2024
                                mPokket Customer Care's response                                 We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                Please DM us your registered number & we would certainly help you.
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                                Please DM us your registered number & we would certainly help you.
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                                Please DM us your registered number & we would certainly help you.
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                                Please DM us your registered number & we would certainly help you.
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                                  Chowdhary*7*7
                                  from Jaipur, Rajasthan
                                  Oct 28, 2021
                                  Mar 4, 2024
                                  This thread was updated on Mar 4, 2024
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                                  I have already paid all my loans then to it shows active on my cibil report till now and its been more than 6 days I have not received proper reponse from team. Contact Num:[protected]
                                  Apr 5, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 04, 2024
                                  mPokket Customer Care's response                                   We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  View replies
                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                  Reply
                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                  Reply
                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                  Reply
                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                  Reply
                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                  Reply
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