Hello Team
This complaint against Mpokket app.
This company is making me fool as the two recent transactions (loans) have not been done by me in Mpokket. (Attached screenshot) 20k and 1k but they are asking me for repayment on daily basis and harassing me.
I had a conversation with one of the Mpokket employees. (Subhajit).
And he informed me that the three devices below were totally logged to used my mpokket account.
Samsung m30s (this belong to me previoisly using it)
Redmi note 5 pro (This is also belong to me, previously using it)
Galaxy S10 (This device does not belong to me and I am not sure how this has been logged in)
Please check if this is belongs to your company or what, this is very serious issue.
Also Subhajit (mpokket employee) informed me that this mobile/device has been used for login to several other accounts. So it seems like it is a fraudulent device.) Please check immediately as it is imapcting my civil score continously.
Also I have been using the Iphone from the last 1 year so I can't use the Mpokket app on that. I just logged in 28th march with the redmi 10 device to check why I am getting the repayment message again and again even though I am not using the application. And then I saw all the details in the app.
Even in Mpokket application one extra SBI account is showing added and that's not belong to me. (Attached screenshot for reference)
Even the email id is showing changed.
The last transaction was done by me on 11 July 2021 for 2200 and after that I uninstalled the application and didn't use it at all.
Please check all the details and resolve this issue as soon as possible as both transactions have not been done by me.
Sent email to mpokket support team but didn't receive any update.
Ticket ID 14613766
If you need any other clarification please call me.
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