[Resolved]  Mpokket — Repaid loans and still getting calls

I repaid loans through UPI and the money has been debited from my bank account but it doesn't show on the mpokket app, I called their support team several times and sent my bank statement.
Went through the trouble of contacting my bank as well and they say money has been credited to mpokket successfully and they have to check their account.
The employees at mpokket send automated email replies and when I call they say "send statement we'll check with support team" (I've sent it 4 times now) and then instead of checking with their accounts team they call me instead and threaten me instead and force me to pay the loans which I've already paid and when I tell them I did and I sent a statement as proof, they say ok we'll check and then next day call me again and threaten again. It's been 12 days now same thing over and over, finally decided to lodge a complain in the consumer forum and update my experience with this good for nothing company here as well for others to see.
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Nov 5, 2023
Complaint marked as Resolved 
May 11, 2021
Updated by DarkFire
Quick update, Today (11th, May, 2021)
I called their support team and one of their useless employee tells me this
"We will refund you in 7 working days and you have to pay us back with all the overdue".
This company is like any other call center scam. Even though I've paid the loan about 5 days below the date they're asking me to pay again with overdue after not giving me any information about the money they already took, their reply to that money is "we don't know it's hanging in the server"
My Bank says that's impossible and the money is credited to their account, they refuse to check their bank or show me their statements.
Verified Support
Sep 20, 2023
mPokket Customer Care's response
Hi Rahul,

Our team has spoken to you & we believe your concern has been addressed.
Verified Support
Oct 05, 2023
mPokket Customer Care's response
Hi Rahul,

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokekt
 
7 Comments

Comments

repaid loans through UPI and the money has been debited from my bank account but it doesn't show on the mpokket app, I called their support team several times and sent my bank statement.
Went through the trouble of contacting my bank as well and they say money has been credited to mpokket successfully and they have to check their account.
The employees at mpokket send automated email replies and when I call they say "send statement we'll check with support team" (I've sent it 4 times now) and then instead of checking with their accounts team they call me instead and threaten me instead and force me to pay the loans which I've already paid and when I tell them I did and I sent a statement as proof, they say ok we'll check and then next day call me again and threaten again. It's been 12 days now same thing over and over, finally decided to lodge a complain in the consumer forum and update my experience with this good for nothing company here as well for others to see.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

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