MRF Tyres — defective tyre 175/65/15 for honda amaze car

Address:

FLAT NO P-5/398 SECTOR-21, JALVAYU VIHAR, GAUTAM BUDDHA NAGAR, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had purchased a new car honda amaze vx on 10th feb-19 which had mrf tyres zvtv 175/65r15 84t a2 tl of 51/2018 manufacture.

While driving on dnd expressway (Noida to delhi) on 27-feb-19, the left rear tyre of the car had inexplicably burst. There was a long cut on the side wall of the tyre. The tyre was deposited with your noida sector-16 dealer under complaint no.[protected]Sl. No.5118) for replacement cfd ref. No 25643.

However, i am surprised to receive message by sms from mrf stating that my replacement claim has been denied as manufacturing defect was not found.

This is highly strange and uncalled for from a company of your reputed. The tyre had a non-uniform cut on the side, which could not have happened because of some sharp object piercing through it. It was the main expressway and there are no metal implants on the road against which the tyre could have come in contact with. As such, there is no question in my mind that the tyre had burst only and only because of inferior quality of the product and total lack of supervision of quality at mrfs end.

You are advised to review this case and arrange for immediate replacement of the tyre to restore faith in mrfs credibility as a reputed tyre manufacturer.