MRF Tyres — Fitting Old Wheel Balancing weights and charging for new

Address:

ORANGE CITY MRF , opp Gitanjali Talkies, Gandhibagh, Nagpur - 440018

Happy Dushhera !!
Yesterday I had visited Orange City MRF Tyres Dealer in Gandhi Bagh, Nagpur City, Maharsahtra

Work Specification :
Replacing old Wagon R Old Model Tyre Tube 5 sets with new, including wheel balancing and allingnent...

While the vehicle was on ramp for allignment work, sensor malfunctioned and work couldnt be completed, hence after much deliberations with the owner, happened to visit the other franchise for allignment work.

Main Feedback/ Complaint :
The franchise ( Orangecity ) charged for 530 gms weight @ 1.50 rs per gm and put old weights only to my shock and surprise... Upon identifying the issue, the Senior owner agreed to the issue, and refunded only 400/- rs in cash against the Google pay of Rs 795/- as per invoice...

Kindly help arrange refund of balance wheel balancing weights of 475/- rs and counsel the franchisee for not cheating the customer from an authorised MRF outlet..

Thanks