MRF Tyres — sub quality tyres

Address:

Jaipur, Rajasthan, 302016

I had purchased 4 new tyre model no: 155/80r13 79t zvts tl on 9th august 2016 from kings tyres pune. After 2 years use all of the tyre had bulging/swelling. Anybody can feel bulging on tyres and same can be seen on balancing machine while wheel rotation. I have approached immediately to mrf limited, shubhash nagar on tuesday 21st august 2018. Mrf engineer mr. Kapil told me that the issue was due to balancing not done properly which lead to uneven tyres or possibly due to car condition from his naked eyes inspection (Wonder how can a person advised with naked eyes on belt issue, without putting the tyres into x-ray) and start giving explanation which can’t be understood by lehman.
I let him talk to the owner of m/s jagdamba wheel care” where from i get the wheel balancing and alignment done approx.. 500o km and also called the hyundai service station supervisor to check the issue. Post asking for inspection report, engineer asked the mechanic to not to check the front two tyres and asked for a test drive to understand the issue.

After test drive he asked mechanic to change the 2 rear tyres and left the front 2 tyres as is it.

My question is how can one inspect the tyre issue without having proper equipment’s at station. No doubt on the capabilities of engineer, but at the same time we can’t rule out the possibility of errors.

I had plenty of mental harassment while interacting with mrf employees at outlet. Seems like they want customers to purchase other 2 tyres from market to increase their sales/meet their sales target by replacing only 2 tyres. As i have noticed that other customer had same issue where they only replaced two tyres and asked him to purchase other two from open market. Clear tactics for meeting sales target.

Complaint is also registered under no.: cn140232 for this same issue and no response yet considering mrf tat is 3 days to resolve any issue.

Before going to take further course of action, i am writing to get either replacement of two front tyres or give me in writing that this is not bulging/swelling due to separation of lower and upper belt and tyres can be used as it is without any problem. (Considering my daily drive include approx. Km on highway on daily basis).

Contact number: [protected]
Name: rahul modi