MRF Tyres — swift tyres

Address:

Khordha, Odisha, 751024

Dear sir, i had purchased 2 nos of mrf tyres from eshan tyres, located in patia at bhubaneswar, odisha for my maruti swift on 22/10/2019. I insisted on purchasing mrf zv2k pattern but the manager or owner i do not know insisted that zv2k was obsolete and i shouldnt buy zv2k. He insisted me to buy earth1 model of yokohama. At that time i did not know that yokohama is another tyre manufacturer like mrf tyres. He told me that yokohama is a premium range of tyres manufactured by mrf tyres and it had 2 years o[censored]nconditional warranty and 5 years of warranty on it. When i enquired why is there no display of yokohama tyres then in his showroom he convinced me by saying that mrf tyres emphasises more on its zv2k pattern and pressurizes them to sale more of zv2k tyres even though it faces many claim and service issues. He convinced mr that he doesnt want to cheat customers and so he suggested a better product of mrf i. E yokohama tyres. His staff said we keep these stock of yokohama in our godown and not in display. This certainly kept me guessing what is the truth.
Now the problem is today there was a cut in my tyre and it is beyond repair. When i tried to contact the shop on [protected] they said they need 5 minutes time to confirm. But when they did not bother to reply i called again, but they disconnected my phone. Every time a called them they disconnected my call. Now i understood the whole scenario after searching through net that yokohama tyres is all together a separate company and not a product of mrf tyres.
How is it sir that i being a loyal and faithful customer of mrf tyres who has entrusted in your brand for the last 20 years or so be fooled by a dealer of yours!!!. How is that an exclusive dealer of yours is selling other brand tyres in your outlet without your knowledge. Its like poisoning ones trust. I shall file a case against you as well as your dealer for breach of trust incase my problem is not sorted out and your dealer does not listen to my heed. Please do not break my trust in your company. A dealer of yours has cheated me. My mobile no is [protected] and my mail id is mishrasaroj. [protected]@gmail.com
Please reply me at the earliest