MRF Tyres — tyre fitment charges

Address:

Mumbai City, Maharashtra, 400007

Had changed front and rear tyre of my cbr 250r on 23rd june 2018 and my front and rear tyre of my unicorn dazzler on 1st july 2018. Both the sets were changed at mrf exclusive dealer "city tyres" located at lamington road, mumbai.

For fitment of the cbr tyres he charged me ₹400.00 extra above the invoice amount as fitment charge. For fitment of the unicorn dazzler tyres he charged me ₹200.00 extra above the invoice amount as fitment charge.

Just before fitment of the cbr tyres i got in touch with mukesh of mrf who works with the andheri regional office. He spoke to me and the dealer too, subsequently called the dealer on his mobile too. However the dealer refused to do fitment free as mandated by mrf. Infact there even was a big mrf poster mentioning "get your tyre fitment free of cost" written in bold. I did not want to get into a confrontation with the dealer and just went ahead with the tyre change, specifically paid him by electronic mode so that transaction is recorded. When i asked him for the bill he mentioned that today is saturday and the person who prepares the bill is not present and asked me to come on monday/tuesday to take the bill. I told him to keep it ready and left, as i was to change my dazzlers tyres too i thought i would collect it at that time and subsequently lodge a complaint with mrf.

On 1st july, a sunday i went to change my dazzlers tyres here also he had the audacity to charge me for fitment. I was a bit firm in my talk this time, however he refused to budge. I asked him to prepare the bill and give me the bill for the previous purchase too. (Incidentally he was preparing the bill himself this time). He started to prepare the bill for the previous purchase, on 1st july he prepared a bill dated 26th june for a purchase made on 23rd of june. He prepared the invoice for that days purchase too after jumping 10 numbers (688 to 698). As he did not prepare the invoice for the total amount i asked him to make the correction to which he mentioned that fitment charges cannot be levied in the invoice and wrote it out on his quotation form. For this second purchase i again paid in electronic form so that it is recorded.

On 2nd july 2018 i called up mrf customer care number[protected] and lodged a complaint. I specifically mentioned that their employee mukesh was aware of this matter and did not support at the time of the purchase and that i was charged for fitment from their exclusive dealer. The executive assured me that someone from mrf would call me and have the matter looked into and sorted. I specifically mentioned that since mukesh was hand in glove with the dealer someone else should approach me on the matter. A couple of days later mukesh call me up asking what had happened etc., he pretended he was not aware of the matter. Nothing happened for the next two week. I call up customer care again, mukesh called up after 3 days took details again. I told him i have everything well documented, payments made in electronic form, even my sms'es and conversations with him are documented and that the matter should be expedited at the earliest. I also told him as i have paid electronically the refund should be made electronically. He told me that he would speak to the dealer and have it done. It is now 3 weeks since then and there has been no refund. I sent my ultimate reminder message to mukesh on 4th august. From the way mukesh has been dragging his feet on the matter it is amply evident that my assumption that mukesh and the dealer are hand in glove is absolutely true.

I have lodged a complaint with mrf, however its not reached a logical end yet. There must be soo many customers fleeced this way. Mrf needs to understand why it is not able to implement the online payment and then choose the dealer for fitment as it has done in many other cities however not in mumbai. This leaves the purchaser at the mercy of the dealer and a sold out company representative like mukesh.

Regards
Neville shroff
[protected]@gmail.com