[Resolved]  MRF Tyres — wires coming out from the tyre

Address:

Pune, Maharashtra, 411038

I purchased bajaj avenger in july 2015 and till date, total running is noted at 19000 kms. Many a times i felt the low air pressure in the front tyre which i generally topped up with air. But last week i opened up the tyre and noticed that there were 5 cracks from inside of the tyre and the wires (Tyre wire) were coming out of those cracks that ultimately caused 5 minor punctures to the tube. Since i was in the middle of the highway, i had no other option than to get the cracks fixed through patches so as to reach home. Then i submitted the tyre in their pune office and they've rejected the complaint saying that it is not a manufacturing fault.
Can anyone tell me how come the wires are coming out from the inside? Isn't that a manufacturing fault?
And the reason they are giving is "some nail would have got into the tyre which caused this"
I'm riding bikes from the last 13 years and all the cases of nails getting into tyres have caused puncture to the tube. How come the tyre is getting cracks from inside and the wires are coming out?