[Resolved] Mswipe Technologies — Illegal hold of payment | |||||
To, date 15/6/2017 M/s mswipe technlogy private limited Head office – mumbai Astral center, 9th floor, N. M. Joshi marg, byculla, Mumbai - 400 011 Telephone icon tel :[protected] Sub: legal representation for not issuing the payment of transaction made on 9/6/2017 on mswipe pos machine through credit card Dear sir, This is to inform you that we have made two transaction on 9/6/2017 one 25000/- and second 45000/- as per rule and agreement with you payment should have reached in our account within stipulated time period of 24 hours except sundays and prescribed holidays But on our enquiry on 13, 14, 15 june we did not receive any positive response from your side as we did not received the payment by 15th june 2017. We made various call to customer care department in frustration and had the heated exchange of words with customer care executive as the neft number and the other reference they were giving were fake and forge. The confirmation of forge neft number was given us by the branch manager of hdfc bank to whom we shown that number Neftratnn-[protected]/[protected] date.12/6/17. The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses. It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 50000/- as a fine for delaying and rs. 5 lac for harassment compensation Withing 15 days of this representation. If it is not done positively i shall knock the door of court of justice For oviyan communications pvt. Ltd (Surender kumar) Director Was this information helpful? | |||||
Jul 30, 2017 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Jun 28, 2017 Mswipe Technologies Customer Care's response Dear Surender, sorry for the inconvenience caused. We are following up the concerned department to resolve your issue at the earliest possible. We will get back to you. Please co-operate.
Verified Support Feb 05, 2019 Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. IndiaWe highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received we have resolves above Merchant issue. Please close the complaint at your end once confirmed. | |||||
 8 Comments | |||||
Comments
Dear Mr.Kumar, we have reviewed your comments expressed and request you to write to merchanthelpdesk.[protected]@hdfcbank.com for any assistance in this regard. The reference number for this interaction is 6114157. -Manoj
Reply
Sir 10 date 4452 swipe card but not deposit in bank sir so please refund my money in my bank
Mswipe Technologies Customer Care's response, Jun 28, 2017
Verified Support
Dear Sir/Madam, please provide your registered mobile number or device id to serve you better.
Need your guidance to replace data providers ( Now Airtel ) to achieve the network for service provision.
In our area IDEA services are achieved. Kindly guide.
In our area IDEA services are achieved. Kindly guide.
Mswipe Technologies Customer Care's response, Jun 28, 2017
Verified Support
Dear Sir/Madam, please provide your registered mobile number or device id to serve you better.
Again, I had a payment of 175000 and as they have mentioned that the daily limit of my transaction is 100000 rupees still they have put on hold last 12 days swipe date 23/06/2017
I have sent everything on their whatsapp number and email ID in the morning itself and still no answer
Even customer care executives have no updates. they all are blank.
my reg no [protected]
RUK ENTERPRISES
and now i will go to consumer court
you should have to pay a big amt.
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I have sent everything on their whatsapp number and email ID in the morning itself and still no answer
Even customer care executives have no updates. they all are blank.
my reg no [protected]
RUK ENTERPRISES
and now i will go to consumer court
you should have to pay a big amt.
This is vinoth from chennai. And my mobile no is [protected]. Worst service provider mswipe. I swiped for 1, 50, 000rs to my client same process they asked me to send the invoice copy to [protected]@mswipe.com then they said that's the wrong mail id it's [protected]@mswipe.com. I asked them to revert back to the customer account itself. First they said 72 hours. Now they r saying 6 days. I went to the concern bank they r asking me to file a complaint and they will help me out in this. Actually if everyone join hands there won't be mswipe in India. Useless customer service too they have
They are known client it's okay. But if it's a walk in customer what will I do. It's better to cancel the machine. And go with the concern bank
I am using an Mswipe swapping machine and My user Id is [protected]
Registered on the name of Irava Corporations. and On 28 Oct I swapped Total amount of 140000 from which only 90000 is received and from that day.All the call center employes is having some other answer for me. some says you will have the amount in 24 hrs and some says you will have the amount in 72 hrs.
This is worst service received from your end. I need my swapped amount today evening.
Kindly Recitfy the Situation as soon as possible.
If its not done by Tommorow Morning I will make a Complaint In RBI And Cyber Crime.
Registered on the name of Irava Corporations. and On 28 Oct I swapped Total amount of 140000 from which only 90000 is received and from that day.All the call center employes is having some other answer for me. some says you will have the amount in 24 hrs and some says you will have the amount in 72 hrs.
This is worst service received from your end. I need my swapped amount today evening.
Kindly Recitfy the Situation as soon as possible.
If its not done by Tommorow Morning I will make a Complaint In RBI And Cyber Crime.
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+91 11 4701 0204 (Delhi)
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Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011