[Resolved] Mswipe Technologies — international card transaction not activated

lakhchoice

from Mumbai, Maharashtra

Address:

400052

Hi,
I have been in contact with one of your executive (Rohit) and had spoken with him a couple of times regarding our issue which is we are unable to do any international transaction in our mswipe machine.
I was given a false promise that a callback will be arranged to resolve the issue on the same day but never received one.
Also tried reaching out the service centre in the toll free number provided but line keeps disconnecting without being answered.
Kindly look into this matter as soon as possible or please arrange a call from someone who can really help.
Contact number - [protected]
Waiting for a revert.

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Aug 27, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Mswipe Technologies Customer Care's response Dear Madam,

As discussed with you, the above provided number is not your registered mobile number and we have not received any document at our mail id [protected]@mswipe.com from [protected]@gmail.com

Request you to please provide the following documents to help us activate international card acceptance for your terminal at [protected]@mswipe.com and [protected]@mswipe.com .

Last 3 month bank statement
ID proof
Address proof
Shop photo with firm banner photo
Sample invoice with GST number
Business legal proof. -VAT/TIN/ST/shop establishment certificate.
A request for activation on letter head

NOTE : For Amex activation you need to pay the amount of Rs.1000+GST.
For more details, please mail us at [protected]@mswipe.com .