Mswipe Technologies Complaints & Reviews

Address: 400103

Please note ur mswipe is nt working nd vr loosing lot of credit card business due to this ur toll free now dsnt work no executive ready to help i don't expect such services from mswipe atleast we were not gvn ny i'd or password also when v bought this machine this v realised today only ur immediate action will b aprre iated
My email id; [protected]@gmail.com
Mobile: [protected] on which the machine is registered

Sep 22, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Mswipe Technologies Customer Care's response Dear Sir,

Please let us know if your issue has been resolved as we our Field service executive visited your location today an rectified the technical issue in your device.

Verified Support

Aug 16, 2018

Mswipe Technologies Customer Care's response Please close the complaint if your issue is resolved.

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Address: Chennai, Tamil Nadu, 600024

Website: www.mswipe.com

I have sent so many mails to mswipe still no response below mails are the samples...

Dear mswipe team,

This mail in regards of my mswipe mechanic rent deducted incorrectly after surrender the old device. Please find my details below for your reference.

I have surrender device in the month of july 2017 a person from mswipe came and collected, however sill rent from mswipe is getting deducted from...

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Address: 560005

Website: www.mswipe.com

I am a user of your device from april 2017. Where i had 2 devices. And i gave a request to give back one of the device for which i am not using it on oct 2017 ticket no: tbk01797917 but it was so taken back only on june month 2018. After so much continues follow-up device was taken back.

One side m swipe is not taking device other side debiting the amount as rent and ecs/ach return chg form my account.
I hereby write to this letter to m swipe to acknowledge this letter and resolving the issue at the earliest. I would raise a legal complaint i request you to kindly verify and rectify the error by re-crediting the amount to the account. I hope you will arrange to do the needful at the earliest.

Sep 17, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Mswipe Technologies Customer Care's response Dear Sir,

We will be refunding the excess amount deducted after your surrender request TBK01797917 was raised.

Aug 13, 2018

Updated by Gupta Narayanaswamy I Had to surrender the device long back. now I have the second device if you want back I am ready to give it. I had received only the Rent amount which is been debited after the cancel request given.

Verified Support

Aug 16, 2018

Mswipe Technologies Customer Care's response Dear Sir,

The amount of Rs.954 was refunded to you on[protected] with UTR number KKBK[protected] .

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C

Csstore

from Delhi, Delhi

Aug 6, 2018

My app id is HAPP00057204. It was due for installation yesterday. However nobody has contacted so far.

Please help.

Thanks
[protected]

request for rectification of a ecs/ach return chg38976288 debit from branch cope 61076 - Comment #3175982 - Image #0

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Address: Pune, Maharashtra, 411051

Mswipe is doing fraud & looting people..
They are deducting money from my bank account even when i am not using their service for past 7 months..
I requested them to stop there service but they are still deducting money from my bank account..
I need all my money back since i have stopped using mswipe..

I have all proofs of my request to mswipe to stop their service & mswipe feedback also..

I will soon do an fir against mswipe technology..

If any authority wants to talk
Contact number : [protected]

Mswipe Technologies customer support has been notified about the posted complaint.

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T

Tejas Hanamghar

from Bhusawal, Maharashtra

Jul 30, 2018

Still no feedback from Mswipe 3 days have past...

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H

HK Steel Furniture

from Patiala, Punjab

Aug 13, 2018

Please Cancel All my Services which you have Registered from Today Onwards. I Suppose not pay any Charges for Your Services Today Onwards. If you Raised Any Amount I'll Not Responsible for That
Regards:
HK Steel Furniture
Shop No. 101/1
Old Ropar Road
Manimajra (UT)
Chandigarh
Pin 160101
Mobile [protected]

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Address: 110009

Complaint about my refund but stilll awaiting

How it can resolve without asking me

The company doesn’t support me and their is no answers why they do this

So many times call to customer support number and register my complaint but still no action has taken

So many times request to give my refund

Why they back their machine or device

All the legal mail I have as record

+1 videos

Aug 31, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

Mswipe Technologies Customer Care's response Dear Sir,

We regret to inform you that as per company's policy installation charges are not refundable.

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Address: Mumbai City, Maharashtra

Website: www.mswipe.com

My self Digambar prabhakar bagul. ([protected])
Proprietor of ASHISH AQUARIUM.

Mswipe's sales executive PRAMOD KUMAR PAL ([protected]). Visited my shop Ashish Aquarium on 6th July 2018,
I gave them all documents like gumasta cancel cheque's etc all.. N did IMPS online transfer 1178/-rs..
He gave me false promises, 2 din me machine de dunga n all..

Now today is 26 July.. Till today I didn't get anything from Mswipe..
My application no = HAPP[protected] received msg from ur side..

I called pramod regularly.. He didn't receive my call after that day..

I want my money back with interest..
Otherwise m going to do register a complaint against company n pramod..

+1 photos

Jul 27, 2018

Complaint marked as Resolved

Executive came n gave me my machine & demo.. Thank you.

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Mswipe Technologies Customer Care's response Dear Ashish,

Your device got installed yesterday.

Please close the complaint if your issue is completely resolved.

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G

Gopinath Sundram

from Chennai, Tamil Nadu

Aug 7, 2018

Sir currently I'm not using this machine.
so pls kindly collect the machine. Contact no[protected], [protected]

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Address: 400052

Hi,
I have been in contact with one of your executive (Rohit) and had spoken with him a couple of times regarding our issue which is we are unable to do any international transaction in our mswipe machine.
I was given a false promise that a callback will be arranged to resolve the issue on the same day but never received one.
Also tried reaching out the service centre in the toll free number provided but line keeps...

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Address: Bangalore, Karnataka

No refund for an advance fee for 2 years - @mswipe i paid for 3 yrs advance plan & returned device in 9 months, but no refund for 2 yrs yet.. Following up every week no update from your team complaint nos. Tbk02605060 and tbk02753759. Even no response to my emails. #horrible service i must say.

Following us from june 2018, every time i call them they will say they don't have any update from their rent team, wrote 3 times on their [protected]@mswipe.com email but no response, i have inr 8, 500 refundable amount with mswipe as i paid for 36 months in advance, which is refundable.

Aug 31, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Mswipe Technologies Customer Care's response Dear Sir,

We deeply regret for the inconvenience caused.

We would be refunding the liable amount and will confirm you soon with the UTR number.

Jul 26, 2018

Updated by RaviPatelThinker For a month you guys are giving me TBK nos. and now UTR no. please give me a date with exact amount on my registered email id or mobile so I can track... also provide me direct contact details for concern person.

Jul 30, 2018

Updated by RaviPatelThinker Mswipe: UTR number??? not received any mail of message its been 5 days already. Please update.

Verified Support

Jul 30, 2018

Mswipe Technologies Customer Care's response Dear Ravi,

Sincere apologies for the delay .

Our rent team is working on your case and we will update you soon with resolution.

Jul 31, 2018

Updated by RaviPatelThinker Please mentions a date or send me confirmation mail/messages for making it official.

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Address: Bangalore, Karnataka, 560043

Hi
As i am not using the mswipt machine anymore, hence, i want to surrender the same.
I called the customer care and asked them to deactivate my account and take back the machine, that was two month back.
However no one came to pick the devise nor my account got deactivate, and rs 600 was deducted from mt account for june.
I called the customer care again and requested them to take the device and deactivate the...

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Address: Pune, Maharashtra, 411002

I had installed a machine on friday on which. Your person had said that the 30k free plan is active and the rent free period is 3 years. I paid an amt of 15700 for the same. But now ur person is saying that the 30k plan is not active and it is some kind of a mis communication. I do not wish to continue the use of mswipe any further would like to request you to kindly refund my money back.

Aug 28, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Mswipe Technologies Customer Care's response Dear Raunak,

Kindly share your registered mobile number or device id for better assistance.

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D

deepalk

from Jaipur, Rajasthan

Jul 23, 2018

Swipe machine is not logging-in installed at Plot No 2, sapthagiri complex, 2nd floor bagynagar colony KPHB bus stop, near Kala Mandir, Kukatpally,
Hyderabad. Mob [protected]

please treat matter urgent.. We are loosing business because of it not working.
thanks
Deepak Gupta
Director BAFEL
[protected]

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Address: Bangalore, Karnataka, 560021

I have requested to take back the device in the month of april. I regret to inform that the device is still not been taken back & i am getting charged for this every month which is of no use. Every time i call customer support i end back with a assurance that the device will be collected in 2 -3 working days. Now its getting to my nerves. I cant tolerate it any more.

Aug 25, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Mswipe Technologies Customer Care's response Dear Ramar,

Kindly share your registered mobile number or device id for better assistance.

Jul 25, 2018

Updated by ramar s rock [protected]

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A

alityres

from Deoband, Uttar Pradesh

Jul 23, 2018

Sir i am mohdali i have use your mswipe machine one of my payment is on hold so plz check this amount and send me report this payment is on 2 june 2018 and the name of the costumer is arun chaudhary so plz i have a request chech this report

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R

ramar s rock

from Bengaluru, Karnataka

Jul 25, 2018

Worst company

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I have requested mSwipe Team to deactivate my account and to collect the device but nobody has called or collected the device post my request. I kept on calling the team to deactivate it but nobody seems responsible to answer customer's complaints and to rectify the issue but instead The Amount was taken from my account for the next 2 subsequent months.

I called them so many times and no actions from the team. PLS DON'T GO FOR MSWIPE AS THEY ARE CHEAT

Sep 17, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Mswipe Technologies Customer Care's response Dear Shiva,

Kindly share your registered mobile number or device serial number for better assistance.

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S

Shiva Shanmugaraj

from Chennai, Tamil Nadu

Aug 16, 2018

I Have sent ur team multiple mails and I have never seen such an irresponsible customer care who didn't even bother to reply. Where do I share my phone number?

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Address: Navsari, Gujarat, 396445

Hello sir
This is Sanjay Hirani From Happy Kids Wear i wants to talk regarding the money debited form my acc. I have complaied about it also in month of march near about an i have a complaint number also (cbk[protected] they have debited 650rs 4 times after complaning. An now they have debited the other amount of 4000rs from my acc an now they are not giving the proper answer.
sir i need a soluation regarding it.

other wish i have to take some step.

Thanku

Aug 19, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Mswipe Technologies Customer Care's response Dear Sanjay,

We have arrange for collection of your device and will refund the rent once the device gets deinstalled in the system.

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R

ramandeep4500

from Pune, Maharashtra

Jul 19, 2018

Dear

Sir/Mam

the company has put the amount on hold i have already submit the invoice copy but still they are making fool to me for the payment . Plz try to solve to problem as soon as possible

debit the money without any use - Comment #3160521 - Image #0

debit the money without any use - Comment #3160521 - Image #1

debit the money without any use - Comment #3160521 - Image #2

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S

Srikanth S Nayaka

from Bengaluru, Karnataka

Jul 19, 2018

I am being charged every month for nearly 5 to 6 times in a month of ₹300 to ₹350. ₹300x6 =1800. Once in March I have been charged ₹7000 without my authority and it was not informed. Which is really great fraud. I would like all the amount refunded and a compensation for the unauthorized payments taken.

debit the money without any use - Comment #3160587 - Image #0

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Address: Tirupur, Tamil Nadu, 641601

Sir

I done the credit card swipe transcation on 16/07/2018 at 49000 thousand rupees but amount not credited till i caled to customer care executive at afternoon (17/07/2018) he said end of the day will credit in account 9pm onwards not credited so again caled to customer care executive said paymend hold i ask reason why hold my payment they said we said no updated the reason kinldy wait tommorrow(18/07/2018) then only we provide the reason

payment hold on twodays we not able to run the business

Note : M very suffered because today my business loss 10000 rupees for this payment hold

Date : 17/07/2018

Amount : 49000

Chandra Sekar TM
[protected]

Aug 31, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Mswipe Technologies Customer Care's response Dear Sir,

The amount of Rs.49000 has been credited in your account on[protected] with reference number Ref:[protected]Dt: 18.07.18 .

If you have not received the amount then kindly share your bank statement at [protected]@mswipe.com .

Verified Support

Jul 30, 2018

Mswipe Technologies Customer Care's response Dear Sir,

Kindly close the complaint if your issue has been resolved.

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Address: 560097

Its been more than 2 months since we raised a request to change the account information on our Mswipe device and yet, nothing has been done. The company documents has been shared by these guys a 100 times now on all possible whatsapp numbers (you guys have N number of whatsapp numbers which dont respond at all. God knows if these numbers are even monitored by someone). I was also promised by Sanketh and a couple of other ladies who claimed themselves as technical team guys that the information will be changed in 2 days and nothing has happened till now. No doubt the product is good. But its of now use when the support team is pathetic!

Aug 19, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Mswipe Technologies Customer Care's response Dear Akhilam,

Kindly share your registered mobile number or device id for better assistance.

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Website: www,mswipe.com

Registered number: [protected]
I have requesting mswipe to cancell my connection and stop deducting rental amount from my account since last two years, but still they were stealing my amount from my bank. when ever i call customer care people and ask about deducted amount they will state that complaint taken and deducted amount will be refunded and device will be collected within 7 days
this has been rnning from two years and my problem not solved
yesterday also on[protected] time 105 rupees has been deducted, i .e 19*105=1995rupees
mswipe are thiefs in my knowlegdge, i will go to court of law if my problem is not solved, i lost all my controll as suffering with this issue for twoo many days

Sep 26, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by raju68pakalapati very much upsetted with this mswipe very poor service, i dont know when my problem will get solved but i suggest people not to follow such machines and dont face troubles like me

Verified Support

Jul 23, 2018

Mswipe Technologies Customer Care's response Dear Sir,

We will check and get back to you soon.

Verified Support

Aug 16, 2018

Mswipe Technologies Customer Care's response Dear Sir,

Kindly confirm if your issue is resolved.

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Address: Thane, Maharashtra, 560048

Website: mswipe.com

We have payed pos annual rent on 12 feb 2018, ( annual rent through Razorpay INR 3694 Reference Number[protected] Date: 12th Feb 2018 ), sent multiple email interaction( more than 20+ emails), still they are deduting monthly rent till now they had deducted additional rent of INR 1651.02 in 3 transaction. More details are given below

CustomerCode MerchantName TID IFSC RR_NO Stan_No TxnDate Rent
[protected] SONIL PRYESH 42009995 ICIC0001417 [protected] [protected] 3/13/2018 471.02
[protected] SONIL PRYESH 42009995 ICIC0001417 [protected] [protected] 16-06-18 590
[protected] SONIL PRYESH 42009995 ICIC0001417 [protected] [protected] 06-07-18 590

Total Excess Rent Taken 1651.02

Aug 18, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Jul 10, 2018

Updated by Sonal Pryesh Transaction image

Verified Support

Jul 11, 2018

Mswipe Technologies Customer Care's response Dear Sonil,

As discussed, we will update you with resolution within 3 working days.

Verified Support

Jul 18, 2018

Mswipe Technologies Customer Care's response Dear Sonal,

Amount of Rs.1829 was deducted from March'18 to July'18 after you made payment from razor pay for one year rent .

The entire amount has been refunded you as follows.
Rs.944 on[protected] with UTR number KKBK[protected]
Rs.413 on[protected] with UTR number KKBK[protected]
Rs.59 on 19/04/2018 with UTR number KKBK[protected]
Rs.413 on 21/03/2018 with UTR number KKBK[protected].

Please check and confirm.

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A

Arun Vanjre

from Gurgaon, Haryana

Jul 11, 2018

Hi Team,

I have requested to refund of 521 and it has been 3 weeks but no response from Support team or service provider.

My Serial Device No : [protected].

and i have Spoken Raju(Mumbai) from customer care center, but he has not taken any action till now.

Regards
Ramesh,
[protected]

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A

anmolgarg.1997

from Hoshiarpur, Punjab

Jul 12, 2018

+1

Very poor networking, never connect on time, unable to establish connection, slow, hangs, lags, had to activate wifi hotspot everytims

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V

Vishnu Ravichandran

from Chennai, Tamil Nadu

Jul 19, 2018

+1

We have to disconnect your device because it is not working since last 3 years. We registered complaint several times, but no action taken and the company take 300 rupees per month for the last 3 years as a rent. So please refund the amount immediately or kindly take any further actions.

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Kushall Gambhir's reply, Oct 2, 2018

Same thing with me for last 8 months hardly 3 transccation on trial bases

L

Lalan Raj

from Samastipur, Bihar

Jul 19, 2018

Maine 27 June ko device owner name change ke liye application diya tha
15 days ho gaye abhi tak change nahi hua hai
Application Number-Appl00390835

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Address: Thane, Maharashtra, 400601

Since past 9 months, i have purchased POS device, regularly following up with them for purchase invoice, but always get same reply ( we have taken your request, you will receive invoice on mail) I have called more than 10 times for the same, still haven't received invoice. Customer executive are worst, they keep your phone on hold for long time and then directly disconnect it.

From past 5 months, they have activated a plan on my device, which i never activated and charging since then. Looted me for 5months and now not ready to give refund.

Kindly refund me my hard earned money or else i am approaching to consumer court for poor service and fraud charges against Mswipe technologies.

Bro code Mens clothing
[protected]

Mswipe Technologies customer support has been notified about the posted complaint.

Jul 11, 2018

Updated by Nishi Salvi 4 days...still no update.

Jul 17, 2018

Updated by Nishi Salvi 10 days...still no update

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Address: 600015

Hi Team,

I'm a MSWIPE Customer,
From my bank account On a same day 10 times the debit transaction happened from MSWIPE account. Why did your organization do this? I demand an explanation and must need the penalty.

As i'm not maintaining the account,
For each cheque bounce, i'm being charged of Rs.590.
so Total of - 10 * 590 = 5900 is been deducted from my account today.

i must need the explanation.
Reply immediately.

Thanks,
Vimal Kaliappan
+91-[protected].

+1 photos

Aug 11, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Mswipe Technologies Customer Care's response Dear Sir,

Our rent is working on your case and we will update you soon with resolution.

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S

Sewa hospital

from Deoria, Uttar Pradesh

Jul 6, 2018

Hame apni mswipe macine band karni hai ham kai bar phone kar chuke hai par abhi tak koi jabab nahi mila plz meri macin band karne ka kasht kare.
Thanks
Sewa hospital jagdishpur amethi
Serial no.[protected]
Imei no.[protected]
Mob.no.[protected]

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Address: Mumbai City, Maharashtra

We have already availed for a plan of about 6 months for rs 2066 on 3 rd may 2018.We have paid it on razorpaysoftware account by online payment.But till now they are deducting the rent amount every month despite the 6 month plan being activated.We have bank statement and acknowledgement regarding the payment.There is no response on mswipe customer care regarding this.So please check into this and respond to us as soon as possible.

+1 photos

Mswipe Technologies customer support has been notified about the posted complaint.

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B

BALAKRISHNA R

from Bengaluru, Karnataka

Jul 5, 2018

Dear sir,
I already cancelled the mswipe machine and surrender to executive last 1 and half year but day before yesterday suddenly Rs, 2100 deducted from my account, please refund the amount, plz do the needfull,
Plz find the attached details
Registed device no:[protected]

Balakrishna
MOB:[protected]

mswipe smart card reader - Comment #3147156 - Image #0

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BALAKRISHNA R's reply, Jul 2, 2018

Dear sir,
I already cancelled the mswipe machine and surrender to executive last 1 and half year but day before yesterday suddenly Rs, 2100 deducted from my account, please refund the amount, plz do the needfull,
Plz find the attached details
Registed device no:9900799143

Balakrishna
MOB:9900799143

S

Sri Maha Vishnu steels

from Mayiladuthurai, Tamil Nadu

Jul 10, 2018

I want to change my bank account to another account

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Mswipe Technologies Complaints & Reviews

File a complaint to Mswipe Technologies

Mswipe Technologies reviews & complaints page 35

ur mswipe machine is not working

Post your Comment

rent deducted incorrectly

request for rectification of a ecs/ach return chg38976288 debit from branch cope 61076

Post your Comment

mswipe is fraud

Post your Comment

about my refund rs 4725

Post your Comment

mswipe executive took money from me and didn't have any machine.

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international card transaction not activated

no refund for an advance fee for 2 years -

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I want to surrender the machine

fraud and wrongdoing

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not taking swipe machine

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fraudulent debit from my account

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debit the money without any use

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transaction amount not credited

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account information need to be changed

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amount deducting though requested for device cancellation

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deducting monthly rent even after taking annual rent in feb 2018

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looting customer money and worst customer service

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fraudulent transaction happened

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mswipe smart card reader

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Mswipe Technologies Complaints & Reviews

File a complaint to Mswipe Technologies

Mswipe Technologies reviews & complaints page 35

ur mswipe machine is not working

Post your Comment

rent deducted incorrectly

request for rectification of a ecs/ach return chg38976288 debit from branch cope 61076

Post your Comment

mswipe is fraud

Post your Comment

about my refund rs 4725

Post your Comment

mswipe executive took money from me and didn't have any machine.

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international card transaction not activated

no refund for an advance fee for 2 years -

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I want to surrender the machine

fraud and wrongdoing

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not taking swipe machine

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fraudulent debit from my account

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debit the money without any use

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transaction amount not credited

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account information need to be changed

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amount deducting though requested for device cancellation

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deducting monthly rent even after taking annual rent in feb 2018

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looting customer money and worst customer service

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fraudulent transaction happened

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mswipe smart card reader

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