Mswipe Technologies Complaints & Reviews

My name is shiv prakash dhanuka. I have 2machines of mswipe technology but recently there was unauthorised deduction of money that was taking place continously after every transaction so i complaint on the tollfree number and they asured it wont be repeated anymore. And they asured me that they wont charge any rentals from me anymore for the life time yet every month they are charging the rentals that too more than once. This is continously happening on every transaction. On top of that they claim that they will charge only 0.4% of the total amount above 2500/- but when i am taking a transaction of 2500/- i am only receving 1202/- amount. And they dont have a clear explanation of the rest of my money. Kindly help me which way to proceed and how to get back my unauthorised deducted money.
Name : shiv prakash dhanuka
Phone : +91-[protected]
Email : banaraswala. [protected]@yahoo.com

I am registered with [protected]. I had taken a loan from mswipe offered by happy loans. First loan was for 5000. Second was for 21000 and the last one was of 32000.in all my 3 loans i had really bad experience. There was excess amount deducted in all the 3 loans. And inspite of so many calls and whatsapp messages there is no one to resolve my problem. I was following up with rohit but he is just of no use. Just giving me false commitment and providing me wrong statements. Please look into this matter at priority basis and refund my excess deduction of rs. 5289.in case you need the proof i have all the proof of whatsapp chat and call recordings.

I have made 2 transactions since yesterday amounting to 8000 rupees. Yesterday morning a transaction of 3000 and today morning a transaction of 5000.Ibank alert shows that amount is deducted from the account. The swipe machine says transaction approved. But amount is still not transferred to my bank account. How long does this take to transfer money to my account?
Plz help.

I bought a mswipe device last june, since i had no much usage i had to cancel the service. Service executive from your end who supoported me in installation also supported me to raise cancellation request. Cancellation request was raised during Aug2017. Since then i am waiting to return the device which i am.not using. But till now no 1 had come to collect it.

Couple of days back a person from your side came to my office and he mentioned that there is withstanding amount of Rs.3000 that has to be paid to return the device. I am really clueless to hear such thing from you. Why should i pay 3k for the device i did not use.
yesterday i reached the same person to know more details about it. He mentioned that Rs.6000 approx is withstanding. When i inquired about increase in withstanding amount, he had no answer.

And NOW I AM DEBITTED WITH RS. 6600 without any prior information through ECS cheque.

Pls give me a valid reason on why i am debitted with this amount. This is disgusting to see suddenly an amount is taken from my account with no information.

Pls answer towards my cancellation order which was placed during last year.. i.e.. August 2017.

I hope you can understand the concern which i have faced and give me immediate solution.

My name is Maheswari, my device details are attached in the photos below
You can reach me on my registered mobile number or via mail id [protected]@gmail.com

Sir,
I had taken up an mswipe machine on trial basis about 3 years back. This was used for a montha nd due to technical glitches we had asked them and surrendered the machine after 2 months of partial use.
No won the 29th of Aug 2019 i have notice that, the account has been debited more then Rs 3000 by unauthorized transaction without no reason.Also they charged for ECS/ACH RETURN CHG. On calling their call centre they say your machine is not disconnected and we have debited monthly rental charges.
The sales person had explicitly mentioned no monthly fees. Only transaction fees.
Attached here with snaps and account number.
My SBI acc no :[protected]
Kindly solve the issues .

My user i’d: [protected].
I have done an transaction on 165500/- on 22nd aug 18 i waited till 24th aug but the money was not credited also i didn’t receive any call/email or sms on the status, after calling up the customer care they informing its on hold. After sending the necessary invoice what they asked still it’s not been credited either to my account nor back to customer. Sent multiple emails with reminders called customer care 12times so far no proper response or update. Today is 28th aug 18 - day6. Who gave the authority to mswipe to hold someone payment for 6days!!! Withing 24hrs it should be credited or reversed and not hold with them. Guess they are holding all high value transactions and generating business on daily rotation from customers money. This is purely illegal. Either the money should credit back today else legal proceedings will follow.. With penalties.. Having all emails whatsapp messages and call recodings to file a suit..

We are applied one month back new swipe machine, but till date not received and our sales men not pick the phone no, no body response the your staff, customer care number not working, your not done please cancel the application and return back the money outside so many people are wait...

Application no. Happ00062210
Application name : saritha r
Me dba name : madhushree ready made mens wear
Aso name : ganesh
Aso contact no: [protected]
Cash paid : 2537/-

I put my device on charge dispite complaining i have received a used second hand device, i put it on charge in the same socket as i previous socket i charged my phone, i used my blender, then i put the machine on charge and after a hour my socket blew up causing me electrical failure and short circuit. I had to call engineer and he said the device is faulty. I have complailed on whatsapp and i have been told it is my socket that is faulty. How can a engineer tell me it is the machine and someone on whatsapp is sitting there on his phone telling me it is my socket. Is he a astrologer or a magician? The service from mswipe is redicioulous

This is to inform you that one of your employe "name :- uday pandey" his mobile number -[protected] from dombivli has committed me wrong things regarding your mswipe machine, because of his wrong commitment i have return the machine at the same time when it was delivered at my place and ask for the refund, but still i have not got the refund. I expect that you take a action on such employe and refund me the money back..

Regards
Bhavesh deshmukh
Dombivli darbar restaurant
Shop no 1, sharmsafhalya blg, m. P. Road, front of idbi bank, dombivli west.421202
[protected]

Dear Sir/Madum,
I have requested for the cancellation of the machine on 30/07/18, I have taken another machine on zero rental and its been a month now no one has come to take the machine back I have even called the custimer care many times and there is no response from their side so kindly please take back as soon as possibble.

Reference id - [protected]

- Shubham Collections
H.no.1-7-208, Opp Hdfc Atm,
Road no. 12, 1st bus stop,
Chaitanyapuri, Hyd -500060

I had taken a loan from mswipe. I duly repaid it back but they have decuted 12375 extra and said il get a refund but I havent got any. I have mailed them many times they say ul get refund in 48 hrs. everytime its been. 5 months now. please help when I call there cusmter care they said mail us and. I just get promsies everytime but they dont resolve it I been trying mailing them since april. kindly reslove my problem.

registered mobile number [protected]
calling number [protected]

samir jadeja

Staff harish cancelled my calls 3 times on 18th august, [protected], when i called hin from different number he answered. This sort of behaviour is not acceptable. I have complained 3 times about my machine going dead tb02766521, tb02954105, tb02956436 and nothing has been done about it. I had a customer who wished to pay 700/- and wanted to use card, he was not able to as machine was dead. And had no cash, the customer had to go without paying and got items for free. Causing me loss of earnings. I wish to take this matter to court and would like someone to contact me.

We had booked 3 mswipe machine in different name at one time on the 9th of august and submitted all the relevant documents and the payment of rs 1000/- per machine before 2.00 pm on the 9th august 2018 as per the executive mr mahesh requested. We were in need of atleast 1 machine in urgency as we had a exhibition lined up from the 10 th of august 2018 at bkc which we had request mr mahesh and mr pawan. And we were promised at least 1 machine the next day on urgent basis.. But it was all false promises made by mahesh and pawan just to get the no of business for them selves. It is 13 th of august 6.00 pm and i have not received the machine. And the executives are not answering the calls. After repeated tries

I want this matter to be expedited immediately or have a senior person to call me.

This is been problem to my from Oct 2017 After giving the complaint of cancelling Device TID : MS597553 TBK01797917 .

From that day i had been telling them but they are not collecting other side they are debiting Charger called ECH/ACH Return Charger . 11459 rs till date .

Its there mistake nobody came to collect the device and its me facing problem now.

Need to resolve the problem and Refund of the money . I have details of mail . and bank Statement . in the April 11 Times 295 And July Month 17 Time

Because of there mistake now my loan application has been be canceled .

Hello,
I gave surrender request in the month of March of my Mswipe wisepad serial no -- [protected] and the request number was TBK0237990. Nobody came to pic up the device They continue deducting ECS from my account inspight of me reminding and calling them
continuously. I have the recorded conversation in my phone.
In the month of May when I called I was given a new complaint Number TBK02538640. and I was assured that someone will come to pic up the device and the money deducted from my account will be refunded.
It is August now and I am still waiting for that person to come and collect my device. And they are continuously deducting the ECS.
Eventhough I gave the ECS cancellation request to my bank on 17th of May 2018 . And ecs was cancelled with mandate number ICIC[protected]. Still they are able to deduct ECS.
Everytime I call customer care no. I am given assurance that the concerned person will come and collect the device and excess money which was deducted from my account from March to August will be refunded. This time I have been told that Mr. Brij Kumar will be coming and collecting the device but it's been more than a week... Nobody is coming. And when I asked his phone number from customer care officer I was told it's not updated.
I am going through this mental harassment since march2018. I have asked them to close my account and refund the money which they have deducted from my account since my first surrender request.
I am also send them my recorded conversation with their customer care officer, attached with a mail. I have 20 such conversation recorded since March 2018.
I am being mentally harassed me and feeling robbed
Kindly help
Thanks.
Dr. Gaurav Bhandari

Please note ur mswipe is nt working nd vr loosing lot of credit card business due to this ur toll free now dsnt work no executive ready to help i don't expect such services from mswipe atleast we were not gvn ny i'd or password also when v bought this machine this v realised today only ur immediate action will b aprre iated
My email id; [protected]@gmail.com
Mobile: [protected] on which the machine is registered

I have sent so many mails to mswipe still no response below mails are the samples...

Dear mswipe team,

This mail in regards of my mswipe mechanic rent deducted incorrectly after surrender the old device. Please find my details below for your reference.

I have surrender device in the month of july 2017 a person from mswipe came and collected, however sill rent from mswipe is getting deducted from my account and bank is change me for bounce charges, please find the attached statement and requesting to refund the deducted amount back to my account.

Note : requesting you to please stop this ecs from this account mention on the bank statement.

Username - [protected]
Company name - dp enterprise

Mswipe team do you work for customer service o or not am keep getting charges again and again hope i have to take action on you guys seriously. And you team do not have right to take money from my account.

Every month its getting deducted without my knowledge almost mswipe has deducted almost 11000 from my saving account

I am a user of your device from april 2017. Where i had 2 devices. And i gave a request to give back one of the device for which i am not using it on oct 2017 ticket no: tbk01797917 but it was so taken back only on june month 2018. After so much continues follow-up device was taken back.

One side m swipe is not taking device other side debiting the amount as rent and ecs/ach return chg form my account.
I hereby write to this letter to m swipe to acknowledge this letter and resolving the issue at the earliest. I would raise a legal complaint i request you to kindly verify and rectify the error by re-crediting the amount to the account. I hope you will arrange to do the needful at the earliest.

Mswipe is doing fraud & looting people..
They are deducting money from my bank account even when i am not using their service for past 7 months..
I requested them to stop there service but they are still deducting money from my bank account..
I need all my money back since i have stopped using mswipe..

I have all proofs of my request to mswipe to stop their service & mswipe feedback also..

I will soon do an fir against mswipe technology..

If any authority wants to talk
Contact number : [protected]

Complaint about my refund but stilll awaiting

How it can resolve without asking me

The company doesn’t support me and their is no answers why they do this

So many times call to customer support number and register my complaint but still no action has taken

So many times request to give my refund

Why they back their machine or device

All the legal mail I have as record