[Resolved]  Mswipe Technologies — Mswipe payment on hold Fraud / Scam

Address:

SHOP NO 8,9,10, KSP RESIDENCY, A-WING, MILLAT NAGAR

2 payments of 10000/- were made on 06.06.2023 within a duration of 5 mins for which the company has put 10000/- as HOLD. when I found something fishy about it and checked the balance sheet, I came to know about the half payment hot been transferred to my account.
tbk[protected]ticket number)
I made a call to customer care who told me about their company agenda and hidden policy of doing the Fraud (I was told that it is on hold because I made 2 transactions instead of a single transaction)
well, my concern is as below.
1. Is any third-party company allowed to hold the money of customer (instead the machine shouldn't have allowed to do the second transaction, how can the mswipe collect the money and keep with them for so long)
2.neither the card holder nor did I raise any issue with mswpie regarding the transaction (It was a straightforward transaction between me and the customer)
3. When Mswipe charges their fees for the transaction why do they bother between the customer and client
4.talking to tens of customer care whose only job is to say the same thing that they cannot do anything, and you will get a callback (it took me 3 days just talking to customer support with couple of executives)
5. I raised my issue on email as well unfortunately there is no response till now.
Logically " what is the logic if the customer makes 2 transactions instead of 1 single transaction " what sense does it make if 100 transactions are being made, what right does this 3rd party have to hold the amount? it's very pathetic and shows thee Fraud of company they use to deceive and hold the amount with them.
surely am going to raise this issue in consumer Forum.