[Resolved] Mswipe Technologies — Swiped own card, Amount not returned

khuranabhupesh

from New Delhi, Delhi

Jan 19, 2022

Address:

New Delhi

I have a Mswipe Machine, I swiped my own Credit Card for Ra. 15000/- by mistake. I requested thru app to refund back the amount in the card but its over a week now but neither the amount is returned back in the Card nor Credited in my Savings A/c. The request submitted is also removed from the app. Customer care people said it will be refunded back in account with in 7 days but now its over a week but still amount is with Mswipe only.

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Feb 26, 2022

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Mswipe Technologies Customer Care's response Hi Bhupesh, As discussed, we already have processed the amount from our end on 14t January 2022 with the request number TBK[protected]. We are waiting for the ARN number from the issuer bank. Please allow us 48 working hours and we get back to you with the update. Appreciate your patience. Regards, Mswipe.

Verified Support

Jan 24, 2022

Mswipe Technologies Customer Care's response Hi Bhupesh, We have processed the amount from our end on 14th January 2022 with the ARN number 74799872019000799052825. Regards, Mswipe.