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MTR Foods Complaints & Reviews

www.mtrfoods.com

2.1

Updated: Oct 8, 2025

Complaints 53

Resolved

21

Unresolved

32

Good! MTR Foods values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that MTR Foods step up their efforts to fully resolve all complaints 👍

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MTR Foods reviews & complaints page 2

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Found insect pupae in puliyogare powder purchased in september 2020 from dmart, rt nagar, bengaluru.

Aug 5, 2021

Complaint marked as Resolved

MTR Foods customer support has been notified about the posted complaint.

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MTR Foods Customer Care

from Bengaluru, Karnataka

Sep 19, 2020

Verified Support

Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,
Customer Care
MTR Foods Pvt. Ltd

MTR Foods Customer Care

from Bengaluru, Karnataka

Sep 25, 2020

Verified Support

Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,
Customer Care
MTR Foods Pvt. Ltd

MTR Foods Customer Care

from Bengaluru, Karnataka

Oct 3, 2020

Verified Support

Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,
Customer Care
MTR Foods Pvt. Ltd

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One of the mtr tomato rice powder i bought has comparatively less quantity than the other packs and i weighed it and it was less than 50g. The pack is not opened or does need have any hole in the packet yet its of less quantity.

MTR Foods customer support has been notified about the posted complaint.

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MTR Foods Customer Care

from Bengaluru, Karnataka

Jul 2, 2020

Verified Support

Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd
Regards,
Customer Care
[protected]

MTR Foods Customer Care

from Bengaluru, Karnataka

Jul 4, 2020

Verified Support

Dear Customer,

Greetings from MTR Foods!!! Awaiting your contact details & product details, request you to email us at [protected]@mtrfoods.com it will help us understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd
Regards,
Customer Care
[protected]

MTR Foods Customer Care

from Bengaluru, Karnataka

Jul 21, 2020

Verified Support

Dear Customer,

Greetings from MTR Foods!!! Awaiting your contact details & product details, request you to email us at [protected]@mtrfoods.com it will help us understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,
Customer Care
MTR Foods Pvt. Ltd

M

Maha Abd

Apr 2, 2021

I found a stone-like object and cracked my tooth in their tomato rice. I found others who also have the same issues on this website with other items from them. I want my money back for my items.

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Order shipped: hi mukesh thakkar, your order[protected] from mtr foods pvt. Ltd is on its way with fedex and awb[protected]. It will reach you by 6 jun 2020. Track here http://shprkt.in/2nQJy
- team shiprocket
As per above details of my order i had to received the material way back on 6th of june but after every alternate date they are increasing the date and the date given today is 15th of june despite the parcel already reached howrah on 8th of june.

MTR Foods customer support has been notified about the posted complaint.

Jun 12, 2020

Updated by Shanpur If you are unable to deliiver the material ontime then why you are taking the orders. Now your courier operator again extenf the date to 16th og June and I am unable to know that shall I realy get the material or not. As I am unable to contact you or your courier directly on phone.

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I had ordered some items of mtr food on 25th of may 2020 online and paid the amount online. Aftet placing the order and online payment i received informatipn that material will be reach me on 6th june but before the 6th june they increased one day on daily basis. The parcel had already reached in howrah on 8th june but now they agaon changed the dellivery date as 11th june.
Mukesh thakkar
[protected]

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Hi mtr,

This is to let you know that i found a stone in mtr poha when i was having it. Due to which a portion of my teeth is broken.

This is really hazardous and threatening to see such things in food products.
I am very frustrated and now regret my decision of buying this mtr poha packet.

I will also lodge a complaint on different other platforms regarding this and will never buy a mtr product

MTR Foods customer support has been notified about the posted complaint.

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M

Maha Abd

Apr 2, 2021

Did they reply to you I hurt my tooth and it chipped while eat MTR tomato rice. They are lying to me saying it is not possible. Now I know for sure it is possible. I want my money back for all the other 11 packages I have of their stuff and the one I consumed with the stone.

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Hello there,
I bought a mtr jamun mix 160g pack with a lot no: 20d24a. Mfd: 24.04.2020 8:55 mrp: rs. 130/- and in the pack its mentioned that the mtr jamun is best before 9 months form the manufacture.
But its full of worms inside and the mtr jamun mix is very smelly and tastes sour. I am really disappointed with this experience as i attempted to prepare it for a party. Moreover, we have children in the home who will eat this sweet. I request you to do the needful at asap

MTR Foods customer support has been notified about the posted complaint.

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Address: Agar palika ke peeche gurjar mohlla

Hi sir
We are not getting food In our ward.
I have also discussed with worker but the are not responding.

My details are mentioned below
[removed]

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Address: Rajarajeshwari Nagar, below clove dental

Rajarajeshwari nagar mtr store salesman is cheating your company in broad daylight. Today i purchased few items worth the amount of rs. 575. He said some items are not getting scanned and asked me to pay 325 in cash and the rest 250 in card or gpay. When i reached home i checked the bill. He had billed it only for rs 250. The other amount of rs 325 has gone straight into his pocket. He is a big fraud. Thought i should bring it to the company's notice so that you take strict action against such frauds.

Jan 26, 2020

Complaint marked as Resolved

I went to the store again and asked the salesman to issue the bill for unbilled items and got the bills. Issue is resolved now.

MTR Foods customer support has been notified about the posted complaint.

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A

ahujarachit33

Jan 26, 2020

http://www.pgportal.gov.in/

A

ahujarachit33

Jan 26, 2020

https://consumerhelpline.gov.in/index.php

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Address: 1516 Southwood BLVD, 76013

I purchased two packs of ready to eat pongal yesterday at my regular indian store. I am currently based in arlington texas, usa. I opened the packet next day morning to have hot pongal instead i got a packet of mutter paneer inside the pongal box, and i am highly surprised as in how come wrong food product by mtr.. I am still shocked.. That also after paying in usd for the packs.. Mutter paneer that too smelled horribly awfull.. Seriously people.. Mutter paneer.. Got my stomach bloated after having that mutter paneer in pongal packet.. I can really give a complain regarding this in the us.. Paying in usd for pongal and got smelly mutter paneer instead..

MTR Foods customer support has been notified about the posted complaint.

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Address: 560061

This complaint is not about the prodcut, i love mtr, recently visited namma mtr
In rajarajeshwari nagar, and i am sorry to say the reaction of the shopkeeper
What i felt was very rude, as a coustomer i felt that, if that is is personality, kindly let mtr let him know that he must be more kind towards the coustomers. I want to use all kind of words on him, this wouldnt make me a better person, hence kindly take care of this.

MTR Foods customer support has been notified about the posted complaint.

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Address: Post Box No.599, Mahaveera Circle Kankanady, Mangaluru - 575002, Dakshina Kannada, Karnataka, 575002

We are one of the patronage customer of your company since long time. Recently we have purchased mtr garlic pickle - lot no.119e18g03 - mfd. 18.05.2019 from reliance mall. To our utter surprise when we started consuming the same, we find that the pickle is containing too salty and we are just unable to consume the same. As a well wisher we are brining this notice to the company. Further we request you to arrange for replacing the product immediately.

MTR Foods customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by shravya1972 update me immediatly

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Address: Bengaluru, Bangalore, Karnataka, 575002

Sir, we are one of the very oldest customer of your company. Further we are the regular customer of your company and for the last almost 10 years we have been consuming mtr garlic pickle. However to our utter surprise when we have purchased mtr garlic pickle from big bazzar, mangaluru, karnataka during last week and when we opened the seal and started consuming, we find it too much salty and we are unable to consume the same. If you require the product, on further hearing from your side we will send the same to your address. Sir we require your original product to be delivered to our home address : flat no.504, 5th floor, srinidhi apartments, near country club, yekkur, mangaluru - 575002.

MTR Foods customer support has been notified about the posted complaint.

Sep 06, 2019

Updated by KBL please look in to the matter - and update me at e-mail ID shreesharao.[protected]@ktkbank.com

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Address: Bangalore, Karnataka, 560054

We have been using MTR Chutney powder regularly. This month I ordered the same product on BigBasket on 5th Feb. The chutney powder that we got is very very salty unlike the usual ones.

I sent it in my kids tiffin and it came back as they said they could not eat due to salt. We then checked the powder from the packet and that was indeed true. We still have the left over powder.

I am sending details of the manufacturing date as attachment. Please check and take action on this.

Mar 28, 2019

Complaint marked as Resolved

MTR Foods customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with your contact number & complete address to contact you and take further course of action.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd.

Verified Support

Feb 21, 2019

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with your contact number & complete address to contact you and take further course of action.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd.

Verified Support

Feb 25, 2019

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with your contact number & complete address to contact you and take further course of action.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd.

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I purchased spicy sambar masala online from the mtr site as per the detalis below till date items not delivered :

Order no. Date of purchasing total amount (In rupees)

[protected]/11/2018 373
[protected]/11/2018 373
[protected]/12/2018 640
My contact details are :[protected] and[protected]

You are requested to kindly look into the matter and call me on the numbers mentioned above

Jan 29, 2019

Complaint marked as Resolved

MTR Foods customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback.
The MTR Foods Customer Care Cell would be in touch with you shortly in this regard.

Warm Regards,
MTR Foods Pvt. Ltd.

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S

Shafeekkp

from Idukki, Kerala

Aug 28, 2019

Our distributor giving different rate different shop Need clarify product rates we have weekly above 20000/-

Sir

Our distributor 10/- puliogre giving our billing rate 12 ps 105 rupees
Same product market other shop he is giving 95 only one item only explained other all things
Are same gulab jamun like all

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Last week i bought mtr chana masala ready to cook, when i put that in hot water, and opened the pack i was shocked, the chana masala was very bad it look like a dehydrate chana if we eat that we'll get sick and some disease will come, i throw that immediately, the chana looks like a rotten bad chana i have paid and bought that i can't leave like this

Jan 16, 2019

Complaint marked as Resolved

MTR Foods customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd

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Address: 11514

I found an insect in the gravy of mrt mixed vegetable curry. I had full trust in mtr and despite of warnings on ready to eat food, i ventured to use it often. I chose mtr over to other brands only because of the trust i have in them. Shocked to see such low levels of quality check from a good brand.

Sent email to [protected]@mtrfoods.com and yet to hear from them. What would be the best way to escalate this incident, please share thoughts.

MTR Foods customer support has been notified about the posted complaint.

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S

SuryaPrakash Devendran

from Chennai, Tamil Nadu

Apr 10, 2019

We had purchased a 500g jar of MTR Badam Drink Mix from L.V. Krishna Stores, 7th Avenue, Ashok Nagar, Chennai-600083. We found a metal wire (about 2 cm in length) in the Badam Mix. It could be have been dangerous had we not seen it. We request you to look into this and ensure such lapses do not happen in the future.

V

Vikesh Reddy Kaliki

Jul 18, 2021

MTR badam drink Mix has insects

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Address: Hyderabad, Telangana

Hello,
We are deepthi super market. (Meenakshi sky lounge) khanamet, kondapur.
We have 2 super markets in kondapur, hyderabad. No salesman or distributor is visiting or taking the order from past one year. The reason behind this is as the distributor dumped the stocks and not taking expiry so we stopped one payment and told him to take expiry so that we will clear the bill. After long time he had taken and from then he is not giving stocks to us. As the mistake is from his side he is not giving company persons numbers. We get approx 40000rs sale per month. We are not understanding to whom to contact.

MTR Foods customer support has been notified about the posted complaint.

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N

Nausheen hasan

from Gyanpur, Uttar Pradesh

Feb 20, 2019

I am from lucknow i will buy mtr south indian breakfast vada and suji batter from big bazaar 26 of jan and i will find some stones in my south indian breakfast vada and suji batter it ruin my breakfast experience and it is really bad experience with mtr and i have some batter as a prove also so do something to solve my problem as fast as you can .

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Address: 445001

I have ordered food product online which is paid fully with order id[protected] dater 12/09/2018, . I have submitted my full address along with pin code still order is not received to me... Customer dept once told that they will refund amount but again on next day they told that they will resend my order.. But till now no communication by mail and my paid amount also not refunded.. Kindly do needful

Nandkishor Umale

MTR Foods customer support has been notified about the posted complaint.

Sep 26, 2018

Updated by Nandkishor Umale I wrote two mail to customer care department but they are not bother to reply also.. On25/09/2018*i called to customer care department no one ready to pick up call.

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N

naveenkumarkp

Feb 4, 2019

Dear team,

Today I purchased MTR puliyogare pocket from nearest store, but in that packet we found cockroach...

Please respond immediately otherwise I will give the complaint to concern Dept...

Your valuable customer
Naveenkumar
Tiptur

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Address: 585421

Dear sir

I am ashish compaltint about a person has been selling illegal items in general store and not paying gst he is selling everything liquor also it's is in bidar district
Khuotha (B)
Name of the person. Anand masudi
Contact number. [protected]
The owner has been doing illegal work and he is still selling without gst as per indian government it's illegal offence and selling liquor in shop and selling kindly illegal offence for everything kindly arrest this person as per court rule
Janawda police authority has been supporting this person kindly noticed to this person and arrest the person
Mobile number his been mentioned
Anand masudi. [protected]

MTR Foods customer support has been notified about the posted complaint.

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S

Shamal Raut

from Mumbai, Maharashtra

Oct 30, 2018

I bought a gulab jamun packet of your company and it has bugs in it what am I supposed to do at this moment what will I make as deserts now? Bugs? I need immideate actions to be taken

M

Manchanapalli Aruna

from Chirala, Andhra Pradesh

Oct 31, 2018

Gulab jamun Manufacturer date is 27.12.17
Is it safe to use today (21.10.18)

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Address: Udham Singh Nagar, Uttarakhand, 263148

I owe a retail store with the name of m/s takkar kirana merchants with the address - opp. Anupam cineplex, main market, city - kichha, district - udham singh nagar, state - uttarakhand.
Mtr company’s salesman had visited to our store near by diwali app.in the month of october (2017) and had taken order of gulabjamun only of 24pcs. Total..
But he sent us total 60pcs of that..
I told the distributor that it was not the order given by us. But salesman gave order of 5boxes total to distributor..
I asked then to take back these and called up saleman but he didn’t even reverted me, also not picked up my calls.
And have never visited our store from the october (2017)
Do the company have made any selected dates for saleman to visit the stores?

Mar 23, 2018

Complaint marked as Resolved

My complaint have been sought out. I recieved call within2 days from the company and he was coperative in nature and we got till the situation.

MTR Foods customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

MTR Foods Customer Care's response Dear Customer,

We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with your contact details to enable us to do further in this regard.

Looking forward to your cooperation.

Warm Regards,

Customer Care
MTR Foods Pvt. Ltd

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S

Shamal Raut

from Mumbai, Maharashtra

Oct 24, 2018

I want immediate actions on my complaint

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