Mts — Bills for no service and constant threats by MTS

Address:	New Delhi, Delhi, 110059
Website:	NA

Dear sir/ Madam

I have been constantly troubled and tortured by MTS brand with "Systema Shyam TeleServices Limited (SSTL) for my subscription [protected] learning MDN no. [protected] where the party is constantly asking for a due amount Rs. 680 and time and again threatening for taking legal actions.

While I was in Kochi I bought this MTS device from this service provider and ever since I had faced multiple issues regarding connectivity to them. Many service requests were initiated for the same and still the service was pathetic.

I asked for a service disconnection which was processed but upon receiving an email by one of their agents I was resumed on the service giving me a promise of some incentives/ offers and good plan on rejoining(incentives and offers never happened, as it was a false promise). There after I was on a 340 Rs monthly rental and was sparingly using the device as it had multiple issues and I had already raised it many times.

Still there was no customer service or feedback call from them. Finally I gave up on them and stopped using the service and device from April 2016. Still I found some ridiculous charges, multiple calls and then email threats from them.

I have following questions :

1. When I didn't use the device and was raising complaints why didn't anyone called me for the same and why am I liable to pay Rs. 340 when the service was so pathetic and I was not able to use it

2. Even when I didn't pay/ use the device in April/May how come they charged another, Rs 340 for may/ June and asked me to pay that again

3. Why were they so prompt about recovery calls which were more often than not in Malyalam (while I speak English and have selected that as my language of communication) than giving me a call from customer service or some authority who can resolve it?

4. In month of June I got a call from someone who supposedly said he was zonal head for MTS and was in charge of the issue and was listening to my problem for first time and understanding (communicating in English) and explained. That gentlemen told me that he will waive the Rs. 680 and will also ask me to close the account. I was shifted to Delhi so I said that will take a while as I can't go to Kerala just to sort this.
Why was this not documented?

5. Afterwards I started to get a call from a lady who was supposed to be 'advocate' supposedly and was sounding more like a collection agent rather than a person of law. I asked her to give me a call back at a suitable time while I was busy and getting pestered by a lot of their nonsense follow-ups. This lady obviously didn't call back and next thing I get to see is that she is sending me messages to take me to court?

Please help me understand:

Why MTS service and network is so bad?

Why customer resolution can't be done on time?

Why proper communication was not done when someone senior took a decision on my case, ?

Why I was constantly pestered and tortured by these emails instead of a resolution?

How can I be compensated for this torture beyond limits for an amount as petty as Rs. 340 which is totally unfair as service provider has no service ( infact all money MTS charged in name of service tax should be returned to me as it's no service at all)

Why May/June month bill is showing up when previous usage was not there for April/May and May/June and no bill was paid by me for April/May period?

I guess this is completely wrong and is a pathetic service by MTS.

If they want me in court I will be happy to fight for what's right, but I feel completely tortured and as a victim with this pathetic network.

Thanks for nothing
Anupam Rawat
[protected]
Anupam.[protected]@gmail.com