[Resolved]  Mts — Daylight Robbery by MTS

Reference: Data card No - [protected] On 9th May 2014, I had recharged my MTS Data card with an unlimited Data Pack of Rs 999/- which provides unlimited high speed data usage for 30 days with a FUP(Fair User Policy) limit of 20Gb. Post 20 Gb the speed is revised to 64kbps(As claimed by the company). Owing to certain amount of work pressure, I had exhausted 20 Gb worth data by 18th May, 2014. Upon hitting the FUP limit, the dongle almost stopped working; even a single webpage wasn’t loading. Forced, I recharged my data card with the Rs 999 pack again on 27th May 2014 (Via Transaction No:[protected], using SBI Debit Card); but even after 1 hour of recharging the data card, there was no revision in speed (the dongle still couldn’t load a single webpage). I then contacted the Customer Service Helpline of MTS, who told me that as per the company policies, I could not enjoy the benefit of the present recharge until the validity of the previous recharge was over. They assured me that I would be able to enjoy the benefit of my recent recharge (done on 27th May) only after 8th June, when the validity of the 9th May Recharge expires. I was hurt, but still there was assurance that I would be able to enjoy the benefits post 8th June. When on 9th June I tried accessing the web through MTS Data card hoping that services would have been resumed, I found that there was no improvement in the situation (No net speed). I again dialed the MTS Customer Service Desk but to my shock, the attendant replied that I had exhausted my balance of 20 Gb from the recharge done on 27th May. I was angry and I instructed him to check my Data usage after 27th May. The truth came out and he agreed to register my complaint. But since then, only registration after registration of complaint has proceeded without any actual resolution of my complaint. The Details of the complaint tickets raised by me are as follows: MAY 149672, MAY 144360, JUN 26641 I contacted the MTS Eastern Circle Appellate Authority only to find the concerned officer repeating the words of the Customer service Desk Personnel rather than actually taking note of my complaint and trying resolving it. The entire Customer Service department as well as the incompetent Appellate Authority of MTS has made me feel helpless! Everyone there uses comments as “We regret the inconvenience caused to you” and all they actually do is regret, shed tears for my misery, that is all they have learnt and that is all they have been appointed for; to loot the customer’s money and then put up a empathizing face rather than solve the customer’s problems and value his money.