Mts — Deducted 30GB Data Balance from MTS Data Card Number [protected] | |||||
The issue is in regard to Data Card Number [protected]. My name is Arka Paul. My Data Card validity was supposed to expire on 17th of December, 2015. I still had around 30GB data balance left in my account. I recharged with Rs 248 within validity period on 17th Dec at 12:56 PM. However MTS deducted my total balance and its down to 0 GB. Last month I recharged with Rs 499 on 20th Nov, 2015 AT 12:19pm, and it carries 28 days validity period. So from 20th Nov, if I count 28 days it comes to 17th Nov. The validity period should stay till 17th Nov 11:59 PM. However I did it much before and within validity period. I called upon MTS customer care and seeked help but they gave vague reasons stating you did not recharge within validity period. Some other person is saying cannot say why this is deducted. I need my 30GB back. Please look into this. As a customer I need resolution on this and the company pays me back my entire 30GB data that they wrongly deducted. Was this information helpful? | |||||
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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have not yet received a resolution from MTS Care. One Customer care executive is stating that your balance did not get carry forwarded because I recharged post validity period. Another Customer care executive is stating that the balance did get carry forwarded but I finished it. These are all types of vague reasons that I am getting. Please look into this. My validity was supposed to expir on 17th Dec, 2015 at 11:59 PM and I did my recharge on 17th Dec, 12:56 PM. Please look into this with priority.
Reply
MTS is fraud - I suggest dont ever buy MTS otherwise you are going to suffer a lot.
Just stop the relation with MTS here itself they are big cheat and later will threat you with legal actions.
Just check the complaints here https://www.consumercomplaints.in/?search=mts
No company has so many complaints ever and every day
MTS is cheating and doing fraudulent act – join whatsapp group “say no to MTS’ by sending text message to [protected]
Just stop the relation with MTS here itself they are big cheat and later will threat you with legal actions.
Just check the complaints here https://www.consumercomplaints.in/?search=mts
No company has so many complaints ever and every day
MTS is cheating and doing fraudulent act – join whatsapp group “say no to MTS’ by sending text message to [protected]
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