Mts — fraudulent

Address:

Chennai, Tamil Nadu

i just got mts mblaze data card last month and i just faced a lot of problem in the connection I filed complaint to the customer care several times I just got a call from the technical person of mts so that will be visting my house the next day morningi was just waiting for a long time and just give a call to the person who called me in the morning and he answered that he's too tired and he's not permanent employee of mts He is getting stipend amount which is too low so that he could not rome a lot he just said me that he will be coming next day but he hasn't come i just gave this same complaint to the nodal officer of mts and i just replied persons will be coming and solving a problem Again filed complaint after 10 days that none of the person have come to my premises to solve this issue then after giving lot of pressure and mails to the nodal officer technical person arrived to my home and check the signal strength and said there is no signal in your house and will forward to R&D department then after several complaints registering a person call me from mts and said he will be coming tomorrow but he hasn't come to my home The next day i got message from mts that my problem has been resolved i just mailed to the nodal that i will not pay the bill due to no signal in my house every time i'll be taking the data card to another location to axis my laptop so i just had to solve the problem or else refund my amount After 3 or 4 days i just got a message to pay my bill 1050 and i mailed again to the nodal that give me some depreciation regarding non usage of data card in my house they have disconnected my data connection due to non payment of bill and i just gave a complaint to customer care how to resolve my problem. They said i[censored] pay your bill u can talk strongly regarding this issue. I don't know that time I was being cheated. I paid my bill on 24 september 2014 and my card has been activated in 2 minutes and got deactivated the next day 25 feb 2014 my card does not work and just called customer care and ask what's the problem in my data card they said that your card has been disconnected due to your request but i haven't given any request regarding the disconnection I just gave a mail to the nodal that if you did not solve the problem just refund my amount and disconnect the data card but they have got the payment from me and they have disconnected without my request Do you think every customers are s*** and do you think how to get money from the public and improve your company's reputation Really this is too bad if you want to do a business and increase your company's reputation to the business properly and don't cheat customers Mail details: From: [protected]@gmail.com Sent: Wednesday, August 27, 2014 03:39 PM To: Appellate.[protected]@MTSIndia.in; nodal.[protected]@mtsindia.in; Cc: Subject: Poor service Dear sir, This is Rajesh Kannan.S, the one who is suffering by getting into your product. My MTS Number - 8********* Regarding this connection, Activation date : 3rd Aug 2014 I have given a complaint that connection is not good on 5th Aug 2014 and have got a call from customer care and raised a complaint on to it. Your R&D employee came to my home and said there is no signal and he will convey this to technical department and they will call me in 2 days But till 17th Aug 2014 this problem has not been rectified and raised another complaint, Complaint No : AUG/6611, but this has been cancelled as the prior complaint is in open status. I got a call from your technical department that he is visiting my home on 18th AUG 2014 at 9.00am but i waited till afternoon at my home by making a holiday to my office. After my call in the evening he said he couldnt come as he is tired and he is not a permanent employee as he is a trainee he is getting not getting salary for his job in training period. But what is the need to hear all these stuff from your employee. Still my problam has not been solved and i could not use WIFI in my mobile. I just got this device to use in WIFI for my mobile and its waste getting such type of card. When i purchased i said the dealer that i will be getting 6 more connection to my company employees if its good. How can i pay this month rent as i havent used this card still. Upload speed : 0.32 mbps Download speed : 0.54 mbps If this problem is not rectified in 2 days kindly make arrangements to take return of the device or i will post this message in social sites recommending my friends not to go for it. Thanks & Regards, Rajesh.S Dear sir, Greetings to you, Problem not solved till date 08.09.2014...and I can't pay the bill for this month. I need to surrender my connection and need my money back. Such a poor service. Thanks & Regards, Rajesh kannan.S On 28 Aug 2014 13:53, "MTS APPELLATE TAMIL NADU" <Appellate.[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Wed, 27th August '2014 regarding MDN 8********* related to connectivity issue, we would like to inform that MTS does not tolerate unprofessional behavior with its customers. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. Further, we would like to inform that we have checked your MTS account and observed that a complaint with reference number (AUG/1047) is in open status and not closed yet. We would request you to wait for 48 hours so that we can update you regarding the complaint status. We value your association with MTS. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, MTS Appellate Authority Dear sir, Greetings to you, This is not fair. I have given complaint regarding a connection issue but till now not closed and have received the bill amount of 1050 rupees After giving a complaint I got a call from your employee that he will be coming in the evening to solve the problem to my house but he has not come on the next day so far just got a message your complaint has been resolved what is this. i just need my connection to be active I could not use my data card in my home and why should i pay the bill as per your commitment you said that you will be giving as a mail confirmation after the connection has been proper to know the connection has not been connected my home my connection is not active today i would justin complain in consumer form and also in my facebook If you connection is good why should a tell this stuff to you Please call me as soon as possible to solve this problem Thanks & Regards, Rajesh kannan.S ▼ Hide quoted text On 9 Sep 2014 16:35, "MTS APPELLATE TAMIL NADU" <Appellate.[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Tue, 09th September '2014 regarding MDN 8*********, we would be glad to assist you on the mentioned below concerns. 1. Connectivity issue: We would like to inform you that we have gone through the attachment shared by you and would like to inform you that the complaint number AUG/1047 regarding your issue is still in account and we will update you on your concern within next 48 hours. 2. Unpleasant Experience: We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through. We would like to inform that MTS does not tolerate unprofessional behavior with its customers. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. 3. Account billings: We would like to inform you that the daily rental and usage charges (if any) along with service tax would be charged in the account during the account active period. We would like to inform you that we can investigate about the waiver upon the bill generation, based on the complaints and usages in the account. It would be processed post fact findings and subject to the approval of the concerned department. We ensure that we will work on our services to provide you with the most satisfactory services and you will not be required to cancel or refund the data card. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, MTS Appellate Authority DON THINK TO CHEAT PUBLIC AND DEVELOP YOUR CONCERN. I[censored] NEED TO GET GOOD NAME FROM YOUR BOSS THEN GO DO HIS HOUSE HOLD JOBS AND DON CHEAT CUSTOMER AND U R SH** FOR US.