Mts — Internet Connectivity and Speed issue since April 2015

Address:

New Delhi, Delhi

This is with the reference to my complaints may/7797, june/4399, jul/5906 and jul/7294.

I have spoken to technical care executive from mts okhala office he said that due to high no. O[censored]sers in the area pin code 110059 i am facing low speed or network connectivity issue. He also said that it should have sorted out in 4-5 week.

Here my concern is that when i logged a complaint in may month with complain id may/7797 i got the same response ( it will get sort out in 4-5 weeks). Now more than 3 months have been gone still i am getting the same response from the mts executive.

Furthermore he gave me below option for the same:
1) i can apply for waiver off for unhappy with the service or less data consumption.
2) give rs 50 per month as a bill and opt for surrender data usage service.( why should i pay rs 50 per month if i have already paid and bought mts data card initially).

Request you to resolve the issue asap or else kindly disconnect my mts data connection.

Tarun kaila
[protected]@gmail.com