[Resolved]  Mts — mental harassment, threatening, deficiency in services

Address:

Ghaziabad, Uttar Pradesh

This is how MTS harasses and exploits its customers without providing adequate services. I had purchased an MTS data dongle (connection No. [protected]) in July 2013 with a free two months' subscription. The plan was informed to me by some marketing agent Armaan having mobile numbers [protected] and [protected] by SMS that a laptop bag is being provided free with a new MTS data connection. I paid the money to a representative who visited my home in Ghaziabad who delivered the data dongle by hand. However, he assured that the laptop bag shall be delivered to me by post shortly. Mr. Armaan over telephone assured me that the connection shall be made active within 24 hours. I provided my KYC documents in complete to the representative who visited my home to deliver the dongle. later on, I received a call that some more documents are required which I immediately sent by mail. Despite of that, my connection was not activated. I had to call hundreds of times to Mr. Armaan and the customer care centre for activation of the same but it was activated by the company only after one week. In this way, my entire professional and personal work was held up for non availability of internet and I had to bear a significant loss of time and money. Many absurd things happened in this duration. One customer care representative informed me that my free subscription has already exhausted. I conveyed him my anger how is it possible that 2 monnths' unlimited free subscription got exhausted in seven days without even being the connection activated. He accepted some technical problem on the part of the company and assured me to resolve the same. When the connection was activated I felt that there was no network in that area of Ghaziabad where I was residing despite of the fact that the area is situated in the main city of Ghaziabad. However, I conveyed my problem to the same Mr. Armaan and the companny's customer care also but no resolution. I kept on complaining to all for many days that the MTS network is not catching in that area of Ghaziabad and that either my problem be resolved or my connection be cancelled. But no concrete response I received from any end. Also, I kept on calling mr. Armaan for my pending laptop bag but he never replied satisfactorily. Most of the times he did not receive my call. In these circumstances, I had left with no other option than to forget my loss and take a new connection. I continued my old Airtel connection and kept MTS connection idle. However, after the expiry of two months’ free subscription, the company generated fresh bills. I had even written to customer care to discontinue my connection but no action. Now, Mr. Armaan had stopped receiving my calls. Even if he by mistake picked any call, he would disconnect on one pretext or the other. When I written to customer care for non receipt of my laptop bag, they asked my entire details to mentally harass me despite of the fact that they could see all my information from their database when I had provided them my name and MTS Number. When the unwarranted bills generated by MTS were not paid by me, the company started threating me of legal cases. I have so far received several calls from number [protected]. I have even received legal notice also for payment of said dues with interest and costs. Though I have explained them entire position as above, the company is still continuing harassing me by threatening of legal actions. It is my humbleness that I have not so far filed a case against MTS for mental harassment, financial loss and intimidation. If the company continues with its torture, I will be forced to file a criminal case against it. There is no question of making payments for undue demands of the company.