MTS / Sistema Shyam TeleServices [SSTL] — Mts data card issue

Address:

New Delhi, Delhi, 110009

Respected sir

My name is prashant singh chauhan
I have a mts-wifi data card ([protected])

From last month i am recieving speed & connectivity problem in my data card and i have complained about the same to the customer care on 18th june'16

My complaint no - jun/4541
They told me that technical team will reach to you in next 22 hours working hours.

Some vicky singh fromm technical team called me today on 21st june'16 and told me that there is some network problem in your area due to increasing no. O[censored]sers in your particular area.

I told him that it is not my fault if your users are increasing in this area you need to take care of your customer grevience.

Then on this he replied that it will take 4-5 weeks for correction of this problem and you have to wait for such long time & now we are closing your complaint.
I told him not to close it, because the problem cannot resolved by saying only this

After talking to mr. Vicky singh from technical team i called up customer care again on 21st june'16 and told my problem again to them, they told me that we are forwarding your request to technical team, and they will contact you in next 4 hours.

In 4 hours mr. Shailendra from techincal team is on call & start giving useless solution to my problem and this time they have different excuse
He also start misguiding me that you need to open your laptop and check network signals etc
But how can i check it if i am not recieveing any signal.
To open a single website it need more than 20 refresh.

They all are wasting my precious time and can't resolve my problem

Sir all my office work is being done with the help of internet.
Now i am facing problem as all my work is lagging due to internet problem and nobody from mts is ready to help me.

Sir i am currently paying rs1150 every month for net connectivity and not getting satisfactory service.
I think i am wasting my money on your data card every month

I am very dissapointed from mts data card service

Please take proper action & revertback

Your sincerely
Prashant singh chauhan

Address : m-4, new police line, kingsway camp, new delhi-110009
Contact no : +91- [protected]