[Resolved]  Mts — unavailability of network...unable to deactivate my data card

Address:

Bangalore, Karnataka

Ss Suhas <[protected]@gmail.com> Aug 8 (9 days ago) to customercare My mts number is [protected]. just last month back i got mblaze activated which claims to provide speed o[censored]pto 9mbps. unfortunately my download speed has not crossed more than 1 mbps, to complain the same i have tried mts blore customer care number many times but no one is picking the call. Its just making an extra cut of my pocket. Hence i have decided to quit this pathetic connection at the earliest. Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Fri, 08th August '2014 regarding MDN [protected] about speed issue, we would like to inform you that we have gone through your account and found that your complaint number AUG/4527 for speed issue is in process and our concerned team is working on it. We request you to kindly wait till its resolution time. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Himanshu Kumar MTS Customer Care Ss Suhas <[protected]@gmail.com> Aug 12 (5 days ago) to MTS Hello Mr. HImanshu, First of all you have replied to my complaint mail after 2 days now after your reply, i wanted to know when the problem wil be solved, as i have constant work using internet . speed net test i checked now showed me a speed of 0.56mbps...and upload speed of 0.36 mbps. http://www.speedtest.net/my-result/[protected]. Before i wash my hands off with mts. i wish to hear a good reason why the speed is low and why it has been so late response by your team. MTS Customer Care Aug 13 (4 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Tue, 12th August '2014 regarding MDN [protected] about speed issue, we would again like to inform you that we have gone through your account and found that your complaint number AUG/4527 for speed issue is in process and our concerned team is working on it. We request you to kindly wait for 48 hours for the same. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Himanshu Kumar MTS Customer Care hello mr.himanshu Today is 17/08/14 six days have completed after registering my complaint...so what is the excuse you have got let me know...this complaint i have enquired via customer care call also and as usual they make me to keep on hold for more than ten to fifteen minutes. 30 sec they tel me to hold but no one answers even after 10 min. Its my first experience with mts and this much struggle i have to face that too after paying so much i didnt even imagined.